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Show Results For
- All HBS Web
(2,132)
- People (4)
- News (652)
- Research (1,174)
- Events (2)
- Multimedia (51)
- Faculty Publications (640)
- 18 Aug 2015
- Working Paper Summaries
Political Identity and Trust
Keywords: by Pablo Hernandez & Dylan Minor
- 06 Mar 2015
- News
The Truth About Trust
- February 1999 (Revised April 1999)
- Case
Guaranty Trust Bank PLC Nigeria (A)
By: Lynn S. Paine and Hal Hogan
Fola Adeola, the CEO of Nigeria's Guaranty Trust Bank and one of its founders in 1991, is considering what should be done to maintain the bank's original vision and vitality in the face of its rapid growth and success in the marketplace. Known for its high ethical... View Details
Keywords: Banks and Banking; Organizational Culture; Ethics; Planning; Expansion; Business Processes; Law; Banking Industry; Nigeria
Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (A)." Harvard Business School Case 399-110, February 1999. (Revised April 1999.)
- 13 Feb 2008
- Working Paper Summaries
Unconventional Insights for Managing Stakeholder Trust
Keywords: by Michael Pirson & Deepak Malhotra
- 31 Jul 2006
- Research & Ideas
When Not to Trust Your Gut
negotiators believe they are capable of distinguishing between situations in which they can safely rely on intuition from those that require more careful thought—but often they are wrong. In fact, most of us trust our intuition more than... View Details
Keywords: by Max H. Bazerman & Deepak Malhotra
- July 2019
- Article
The Trust Crisis
By: Sandra J. Sucher and Shalene Gupta
Sucher, Sandra J., and Shalene Gupta. "The Trust Crisis." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
- 01 Feb 2001
- News
A Bankable Trust
Carla Ann Harris (MBA 1987) is a managing director at Morgan Stanley Dean Witter, in charge of the marketing and execution of new-issue equity financing in the technology, media, telecommunications, transportation, industrial, and health-care sectors. With a workload... View Details
Keywords: Arts, Entertainment
- December 2012
- Article
Reflected Knowledge and Trust in Global Collaboration
By: Mark Mortensen and Tsedal Neeley
Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators' personal characteristics, relationships, and... View Details
Keywords: Global Work; Organizational Studies; Knowledge; Trust; Cooperation; Global Range; Relationships; Behavior; Personal Characteristics
Mortensen, Mark, and Tsedal Neeley. "Reflected Knowledge and Trust in Global Collaboration." Management Science 58, no. 12 (December 2012): 2207–2224. (equal authorship.)
- 06 Jul 2021
- News
Leading with Trust
- June 2023
- Article
Can Purpose Foster Stakeholder Trust in Corporations
By: Ranjay Gulati and Franz Wohlgezogen
As part of institutional changes toward more responsible capitalism, firms increasingly articulate a purpose beyond simply profit as a central tenet of their governance. Management scholarship has noted the potential advantages of such purpose-focus for stakeholder... View Details
Keywords: Stakeholder Management; Moral Identity; Mission and Purpose; Trust; Corporate Governance; Business and Stakeholder Relations
Gulati, Ranjay, and Franz Wohlgezogen. "Can Purpose Foster Stakeholder Trust in Corporations." Strategy Science 8, no. 2 (June 2023): 270–287.
- 04 Aug 2021
- News
How Companies Can Repair Trust Post-COVID
- April 2020
- Teaching Note
Preserving Trust at Care.com (A) and (B)
Teaching Note for the purpose of aiding classroom instructors in the use of “Preserving Trust at Care.com (A),” HBS No. 120-011 and "Preserving Trust at Care.com (B), "HBS No. 120-012. View Details
- 2016
- Working Paper
Designing Online Marketplaces: Trust and Reputation Mechanisms
By: Michael Luca
Online marketplaces have proliferated over the past decade, creating new markets where none existed. By reducing transaction costs, online marketplaces facilitate transactions that otherwise would not have occurred and enable easier entry of small sellers. One central... View Details
Luca, Michael. "Designing Online Marketplaces: Trust and Reputation Mechanisms." NBER Working Paper Series, No. 22616, September 2016.
- March 1992 (Revised October 1996)
- Case
United Kingdom Properties Trust
By: David F. Hawkins
Hawkins, David F. "United Kingdom Properties Trust." Harvard Business School Case 192-093, March 1992. (Revised October 1996.)
- January 1999
- Article
Is Trust a Historical Residue? Information Flows and Trust Levels
By: T. Khanna and R. Fisman
Khanna, T., and R. Fisman. "Is Trust a Historical Residue? Information Flows and Trust Levels." Journal of Economic Behavior & Organization 38, no. 1 (January 1999): 79–92.
- August 2019 (Revised October 2019)
- Supplement
Preserving Trust at Care.com (B)
By: Krishna G. Palepu and Julia Kelley
The (B) case describes the company’s response and subsequent developments. View Details
Keywords: Business Strategy; Corporate Governance; Digital Platforms; Market Design; Emerging Markets; Trust; Technology Industry; United States
Palepu, Krishna G., and Julia Kelley. "Preserving Trust at Care.com (B)." Harvard Business School Supplement 120-012, August 2019. (Revised October 2019.)
- July 2021
- Article
How Trust and Distrust Shape Perception and Memory
By: Ann-Christin Posten and Francesca Gino
Trust is a key ingredient in decision making, as it allows us to rely on the information we receive. Although trust is usually viewed as a positive element of decision making, we suggest that its effects on memory are costly rather than beneficial. Across nine studies... View Details
Posten, Ann-Christin, and Francesca Gino. "How Trust and Distrust Shape Perception and Memory." Journal of Personality and Social Psychology 121, no. 1 (July 2021): 43–58.
- 17 Oct 2018
- News
Tarun Khanna ’88 on Trust and Developing-World Businesses
- 19 Dec 2011
- Research & Ideas
Climbing the Great Wall of Trust
means loyalty to people from the same village, but extends outward in principle to emphasize trusted personal relationships in every aspect of society. In a paper published in the December 2011 Journal of International Business Studies,... View Details
Keywords: by Michael Blanding