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    • News  (20)
    • Research  (138)
  • Faculty Publications  (124)

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  • All HBS Web  (186)
    • People  (3)
    • News  (20)
    • Research  (138)
  • Faculty Publications  (124)
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  • March 2023 (Revised June 2023)
  • Case

Doing Business in Kigali, Rwanda

By: Andy Zelleke, A. Zelleke, Leonard A. Schlesinger, Leonard A. Schlesinger, Pippa Tubman Armerding and Wale Lawal
This case examines the challenges and opportunities of doing business in Rwanda. It highlights Rwanda's economic transformation in the decades leading up to 2023 in the context of its history, culture, and politics. The case gives an overview of some of the main... View Details
Keywords: Business History; Business and Government Relations; Technological Innovation; Foreign Direct Investment; Economic Growth; Transportation Industry; Transportation Industry; Rwanda
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Zelleke, Andy, Leonard A. Schlesinger, Pippa Tubman Armerding, and Wale Lawal. "Doing Business in Kigali, Rwanda." Harvard Business School Case 323-089, March 2023. (Revised June 2023.)
  • June 2012 (Revised October 2012)
  • Teaching Note

TripAdvisor (TN)

By: Sunil Gupta
By 2010, TripAdvisor (TA) was the largest travel site in the world operating in 24 countries and 16 languages, with listings for 455,000 hotels, 92,000 attractions and 564,000 restaurants in over 71,000 destinations worldwide. It had over 40 million reviews from 35... View Details
Keywords: Marketing; Digital Marketing; Marketing Strategy; Internet and the Web; Travel Industry; Travel Industry; China; United States
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Gupta, Sunil. "TripAdvisor (TN)." Harvard Business School Teaching Note 512-108, June 2012. (Revised October 2012.)
  • July 2005 (Revised April 2006)
  • Case

Carnival Cruise Lines

By: Lynda M. Applegate, Robert Kwortnik and Gabriele Piccoli
Highlights the potential value of customer data and the choices and challenges the firm faces when attempting to capture this value. Carnival collects a significant amount of individual-level behavioral and demographic customer data. Senior management must now decide... View Details
Keywords: Consumer Behavior; Demographics; Customer Relationship Management; Knowledge Use and Leverage; Performance Improvement; Business Strategy; Travel Industry; Travel Industry
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Applegate, Lynda M., Robert Kwortnik, and Gabriele Piccoli. "Carnival Cruise Lines." Harvard Business School Case 806-015, July 2005. (Revised April 2006.)
  • October 1986 (Revised June 1988)
  • Case

Americana (A)

Americana Hotels decides to lease a resort hotel on Jamaica's north coast from the Jamaican government. Management must decide whether to operate it as a traditional resort, or as an all-inclusive, club-type resort, similar to those operated by Club Med. The... View Details
Keywords: Marketing Strategy; Accommodations Industry; Accommodations Industry; Jamaica
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Hart, Christopher. "Americana (A)." Harvard Business School Case 687-016, October 1986. (Revised June 1988.)
  • 2009
  • Report

Clusters and Dubai's Competitiveness

By: Christian H.M. Ketels
The Dubai Cluster Competitiveness Report presents a consistent analysis of the four clusters that currently dominate the Dubai economy: construction, financial services, tourism, and transportation and logistics. Each of the four cluster chapter provides a profile of... View Details
Keywords: Economy; Industry Clusters; Performance Evaluation; Competitive Strategy; Competitive Advantage; Construction Industry; Construction Industry; Construction Industry; Construction Industry; Dubai
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Ketels, Christian H.M. "Clusters and Dubai's Competitiveness." Report, Dubai Economic Council, Dubai, United Arab Emirates, October 2009.
  • February 2018 (Revised February 2018)
  • Supplement

HNA Group: Global Excellence with Chinese Characteristics (B)

By: William C. Kirby and Yuanzhuo Wang
This case provides a brief overview of the success and challenges of the HNA Group between 2015 and late 2017 when it grew rapidly through global acquisitions to become 170 on the 2017 Fortune 500 list. A firm that had begun as a provincial airline in China was now a... View Details
Keywords: Internationalization; Scrutiny; Growth; China; Philanthropy; One Belt One Road; Globalized Markets and Industries; Growth and Development; Acquisition; Corporate Governance; Air Transportation Industry; Air Transportation Industry; Air Transportation Industry; China; United States; Europe; Asia; South America; Southeast Asia
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Kirby, William C., and Yuanzhuo Wang. "HNA Group: Global Excellence with Chinese Characteristics (B)." Harvard Business School Supplement 318-090, February 2018. (Revised February 2018.)
  • August 2019
  • Case

Experiencya Cuba: Two Entrepreneurs in Havana

By: Charles F. Wu, Mariana Cal and Fernanda Miguel
In 2019, two Cuban entrepreneurs discussed their growth strategy, given the regulatory framework instability, for private companies, in Cuba. Experiencya Cuba offered car and apartment rentals, airport pick-up, and tours around the island, all conducted in perfectly... View Details
Keywords: Self-employed; Regulatory Changes; Developing Countries and Economies; Entrepreneurship; Growth and Development Strategy; Problems and Challenges; Tourism Industry; Tourism Industry; Tourism Industry; Cuba
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Wu, Charles F., Mariana Cal, and Fernanda Miguel. "Experiencya Cuba: Two Entrepreneurs in Havana." Harvard Business School Case 220-024, August 2019.
  • January 2011 (Revised December 2014)
  • Teaching Note

Aspen Skiing Company (A), (B), (C), and (D)

By: Michael W. Toffel and Stephanie van Sice
Teaching Note for 611002, 611003, 611018, and 611019. Associated with Video Supplement 615704 and PowerPoint Supplement 615042. View Details
Keywords: Entertainment and Recreation Industry; Tourism Industry
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Toffel, Michael W., and Stephanie van Sice. "Aspen Skiing Company (A), (B), (C), and (D)." Harvard Business School Teaching Note 611-020, January 2011. (Revised December 2014.)
  • February 2007 (Revised July 2009)
  • Case

Leadership at WildChina (A)

WildChina (A) tells the story of Mei Zhang, a Chinese-born HBS alumna, and her pursuit of a dream: to share her passion for travel, her appreciation of China's beauty and culture, and her desire to start her own business. Describes the startup of WildChina, a tour... View Details
Keywords: Globalized Firms and Management; Leadership; Management Succession; Entrepreneurship; Business Startups; Tourism Industry; Los Angeles; Beijing
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Isenberg, Daniel J., and Shirley Spence. "Leadership at WildChina (A)." Harvard Business School Case 807-046, February 2007. (Revised July 2009.)
  • September 2006 (Revised August 2007)
  • Supplement

Fritidsresor Under Pressure (C): After the Tsunami

By: Joshua D. Margolis, Vincent Marie Dessain and Anders Sjoman
Keywords: Tourism Industry
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Margolis, Joshua D., Vincent Marie Dessain, and Anders Sjoman. "Fritidsresor Under Pressure (C): After the Tsunami." Harvard Business School Supplement 407-009, September 2006. (Revised August 2007.)
  • September 2006 (Revised August 2007)
  • Supplement

Fritidsresor Under Pressure (B): The First Week

By: Joshua D. Margolis, Vincent Marie Dessain and Anders Sjoman
Keywords: Tourism Industry
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Margolis, Joshua D., Vincent Marie Dessain, and Anders Sjoman. "Fritidsresor Under Pressure (B): The First Week." Harvard Business School Supplement 407-008, September 2006. (Revised August 2007.)
  • September 2006 (Revised March 2012)
  • Case

Fritidsresor Under Pressure (A): The First 10 Hours

By: Joshua D. Margolis, Vincent Marie Dessain and Anders Sjoman
When a tsunami hit Southeast Asia on December 26, 2004, the leadership team at a Swedish tour company must manage a devastating crisis affecting thousands of its customers and employees in Thailand. Documents the challenges the company faced in the first ten hours of... View Details
Keywords: Decision Choices and Conditions; Leadership; Crisis Management; Natural Disasters; Tourism Industry; Thailand; Sweden
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Margolis, Joshua D., Vincent Marie Dessain, and Anders Sjoman. "Fritidsresor Under Pressure (A): The First 10 Hours." Harvard Business School Case 407-007, September 2006. (Revised March 2012.)
  • June 1989
  • Case

Archeology for Profit: The Business of Treasure

By: Christian Schaack and Arthur Schleifer Jr.
Keywords: Tourism Industry
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Schaack, Christian, and Arthur Schleifer Jr. "Archeology for Profit: The Business of Treasure." Harvard Business School Case 189-184, June 1989.
  • March 2001 (Revised March 2003)
  • Case

Chase's Strategy for Syndicating the Hong Kong Disneyland Loan (B)

By: Benjamin C. Esty and Michael Kane
Supplements the (A) case. View Details
Keywords: Working Capital; Project Finance; Relationships; Financing and Loans; Financial Strategy; Tourism Industry; Hong Kong
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Esty, Benjamin C., and Michael Kane. "Chase's Strategy for Syndicating the Hong Kong Disneyland Loan (B)." Harvard Business School Case 201-086, March 2001. (Revised March 2003.)
  • 01 Jul 2019
  • Research & Ideas

The Airbnb Lesson for Startups? Success Takes More Than Technology

wealthy tourists. Airbnb remains Y Combinator’s biggest success story, but it was aggressive on-the-ground outreach that helped speed its early growth in key markets. Add in an industry with entrenched leaders and a limp economy in the... View Details
Keywords: by Danielle Kost; Tourism; Tourism
  • 08 Apr 2014
  • First Look

First Look: April 8

non-core users when they are perceived as brand tourists. The brand tourism effect is mediated by core users' pride and moderated by brand patriotism and selectiveness of the brand. August 2013 Harvard Business Review The Limits of Scale:... View Details
Keywords: Sean Silverthorne
  • July 2008 (Revised January 2009)
  • Case

Londolozi: Towards a Sustainable Business Model and Ecological Integrity in Southern Africa

By: Rawi E. Abdelal and Thomas Koelble
The Londolozi game viewing reserve in South Africa became a defining icon of ecotourism during the 1990s and early 2000s-that is, a tourist business promoting ecological land management and, at the same time, local economic development. The reserve was in a region in... View Details
Keywords: Developing Countries and Economies; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Tourism Industry; South Africa
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Abdelal, Rawi E., and Thomas Koelble. "Londolozi: Towards a Sustainable Business Model and Ecological Integrity in Southern Africa." Harvard Business School Case 709-001, July 2008. (Revised January 2009.)
  • March 2006 (Revised April 2008)
  • Teaching Note

Celebrity Cruises, Inc.: A Taste of Luxury (TN)

By: Frances X. Frei
Keywords: Tourism Industry
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Frei, Frances X. "Celebrity Cruises, Inc.: A Taste of Luxury (TN)." Harvard Business School Teaching Note 606-109, March 2006. (Revised April 2008.)
  • December 1986 (Revised November 1990)
  • Case

Club Med (A)

The rapidly growing American subsidiary of an international resort company seeks to identify the factors underlying its success. The case describes the forces that shape the industry's structure, raising the issue of where it is possible for Club Med to establish a... View Details
Keywords: Competitive Advantage; Organizational Culture; Tourism Industry; United States
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Hart, Christopher. "Club Med (A)." Harvard Business School Case 687-046, December 1986. (Revised November 1990.)
  • August 1995
  • Case

Travelex: "The World's Largest Operator of Passenger Terminal Bureaux de Change"

By: Richard F. Meyer
Keywords: Tourism Industry
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Meyer, Richard F. Travelex: "The World's Largest Operator of Passenger Terminal Bureaux de Change". Harvard Business School Case 296-015, August 1995.
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