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Show Results For
- All HBS Web
(7,143)
- People (44)
- News (2,186)
- Research (3,125)
- Events (41)
- Multimedia (28)
- Faculty Publications (915)
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- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
functions impacted by a single issue, can be used as needed to facilitate rapid decisions. Many companies measure strategy execution with KPIs assessed annually or maybe quarterly. In times of crisis,... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 2021
- Working Paper
CRM and AI in Time of Crisis
By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
Lu, Michelle Y., and Navid Mojir. "CRM and AI in Time of Crisis." Harvard Business School Working Paper, No. 22-035, November 2021.
- 20 Aug 2008
- Op-Ed
The Time is Right for Creative Capitalism
deal with what is in front of us today. Yes, all these other players matter, in some cases a great deal. But not as much as business matters—in the form of both large global corporations and small-scale entrepreneurial enterprises. This... View Details
Keywords: by Nancy Koehn
- 15 Aug 2023
- Research & Ideas
Why Giving to Others Makes Us Happy
to create conditions where helping people might feel good for the actor.” Plus, setting up both corporate and private giving programs properly may lead people to donate their time and money more often, she notes. At a View Details
Keywords: by Michael Blanding
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
justifying my choices by telling myself what a lot of us tell ourselves: that we’re working hard now so we will have more time to be happy later,” she says. “We all need to make better decisions on the... View Details
Keywords: by Dina Gerdeman
- September 2010 (Revised December 2012)
- Case
Assembling Smartphones: Takt Time ≠ Cycle Time?
By: Willy Shih and Ethan Bernstein
The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students an opportunity to discuss the context of a manufacturing process choice, and then examine actual production numbers... View Details
Keywords: Cognition and Thinking; Research and Development; Design; Six Sigma; Measurement and Metrics; Production
Shih, Willy, and Ethan Bernstein. "Assembling Smartphones: Takt Time ≠ Cycle Time?" Harvard Business School Case 611-012, September 2010. (Revised December 2012.)
- 2022
- Working Paper
Intertemporal Altruism
By: Felix Chopra, Armin Falk and Thomas Graeber
Most prosocial decisions involve intertemporal tradeoffs. Yet, the timing of prosocial utility flows is ambiguous and bypassed by most models of other-regarding preferences. We study the behavioral implications of the time structure of prosocial utility,... View Details
Chopra, Felix, Armin Falk, and Thomas Graeber. "Intertemporal Altruism." Working Paper, August 2022. (R&R at American Economic Journal Microeconomics.)
- 05 May 2008
- Research & Ideas
Connecting with Consumers Using Deep Metaphors
time with them in their actual environment. This may mean spending time with consumers by observing them in their homes, on shopping excursions, at social functions, or at their jobs. Insights from this... View Details
- Article
Using Fresh Starts to Nudge Increased Retirement Savings
By: John Beshears, Hengchen Dai, Katherine L. Milkman and Shlomo Benartzi
We conducted a field experiment to study the effect of framing future moments in time as new beginnings (or “fresh starts”). University employees (N=6,082) received mailings with an opportunity to choose between increasing their contributions to a savings plan... View Details
Keywords: Choice Architecture; Randomized Field Experiment; Savings; New Beginning; Fresh Start; Saving; Retirement; Behavior
Beshears, John, Hengchen Dai, Katherine L. Milkman, and Shlomo Benartzi. "Using Fresh Starts to Nudge Increased Retirement Savings." Organizational Behavior and Human Decision Processes 167 (November 2021): 72–87.
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
not performing the surgery at all, and treating the case in a different way. Value may be still greater if preventive care and advice is provided over time so that little or no treatment is needed at all. The relevant business in health... View Details
- 2021
- Working Paper
An Empirical Study of Time Allotment and Delays in E-commerce Delivery
By: M. Balakrishnan, MoonSoo Choi and Natalie Epstein
Problem definition: We study how having more time allotted to deliver an order affects the speed of the delivery process. Furthermore, we seek to predict orders that are likely to be delayed early in the delivery process so that actions can be taken to avoid delays.... View Details
Keywords: Logistics; E-commerce; Mathematical Methods; AI and Machine Learning; Performance Productivity
Balakrishnan, M., MoonSoo Choi, and Natalie Epstein. "An Empirical Study of Time Allotment and Delays in E-commerce Delivery." Working Paper, December 2021.
- 01 Sep 2022
- What Do You Think?
Is It Time to Consider Lifting Tariffs on Chinese Imports?
controversies, trade continues. It’s perhaps evidence that sanity still prevails in the business world. But it raises the question of whether it’s time for the US to send a message, however small, of... View Details
Keywords: Re: James L. Heskett
- 29 Apr 2015
- Lessons from the Classroom
Use Personal Experience to Pick Winning Stocks
make it move the way you want," says Malloy. Team members Nami Singhal, Trish Higgins, and Yura Mikhalev (all MBA 2013) used a case that Singhal had studied about Argentina's volatile political system as background information to... View Details
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
Summing Up What Role Will Management Play in Saving US Health Care? The verdict is in, according to respondents of this month's column: Problems confronting health care in the US are much larger and broader... View Details
- 02 Jun 2011
- What Do You Think?
Is it Time for a National Bankruptcy?
Is this what it would take to bring us to our fiscal senses? Is it time for a national bankruptcy? Or would a restructuring of the Greek debt (a smaller redistribution of wealth) without imposing bankruptcy... View Details
Keywords: by Jim Heskett
- 25 Mar 2013
- Research & Ideas
How Chapter 11 Saved the US Economy
changes that have revolutionized their use in practice. He contends that both serve the US economy by helping troubled companies stay viable by giving them time to find new... View Details
- 29 Apr 2019
- Research & Ideas
Is the Digital Age Making Us Petty?
increase understanding of the distinct role pettiness plays in exchange dynamics, especially as apps like Venmo and Cash App make it easier than ever to exchange exact amounts. “Venmo clearly allows everyone to accurately exchange money very efficiently—it doesn’t take... View Details
Keywords: by Kristen Senz
- January 2021
- Article
Turbulence, Firm Decentralization and Growth in Bad Times
By: Philippe Aghion, Nicholas Bloom, Brian Lucking, Raffaella Sadun and John Van Reenen
What is the optimal form of firm organization during “bad times”? We present a model of delegation within the firm to show that the effect is ambiguous. The greater turbulence following macro shocks may benefit decentralized firms because the value of local information... View Details
Keywords: Decentralization; Growth; Turbulence; Great Recession; Organizational Design; System Shocks; Economic Growth; Performance
Aghion, Philippe, Nicholas Bloom, Brian Lucking, Raffaella Sadun, and John Van Reenen. "Turbulence, Firm Decentralization and Growth in Bad Times." American Economic Journal: Applied Economics 13, no. 1 (January 2021): 133–169.
- 31 Jan 2018
- Research & Ideas
American Idle: Workers Spend Too Much Time Waiting for Something to Do
that strategic use of leisure time could help counteract the negative effects of idle time in the workplace as well. For that to happen, managers must encourage transparency,... View Details
Keywords: by Michael Blanding
- 27 Jan 2014
- Research & Ideas
Family CEOs Spend Less Time at Work
the paper. "If delegation costs entirely explain why family CEOs stay at the helm of their firms, we should observe no difference in the time use of family and professional CEOs in richer countries," they... View Details
Keywords: by Carmen Nobel