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Publications

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  • October 2021 (Revised December 2021)
  • Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
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  • 18 Jul 2013
  • Working Paper Summaries

Cumulative Innovation & Open Disclosure of Intermediate Results: Evidence from a Policy Experiment in Bioinformatics

Keywords: by Kevin J. Boudreau & Karim Lakhani
  • Teaching Interest

Overview

Teaching has been a lifelong passion of mine. As the third generation of academics in my family, I see good teaching as a means to give back and to encourage others to share my passion for discovery. I’ve been very lucky to have many teaching opportunities, both as an... View Details
Keywords: Big Data; Technology Strategy; Machine Learning; Data Science; ＂Marketing Analytics＂; Data Visualization; Analysis; Technological Innovation; Innovation and Invention; Intellectual Property; Corporate Strategy; Software; Information Technology; Entrepreneurship; Marketing; Technology Industry; Information Technology Industry; Green Technology Industry; Computer Industry; Advertising Industry
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

PlaNet Finance was a French NGO providing technical support and training services to microfinance institutions (i.e., institutions providing financial services to the poor) and... View Details
Keywords: Martha Lagace
  • Web

Live from Klarman Hall - Alumni

increasing, both in France and in other countries: declining voter turnout, the rise of populist voting and polarization, distrust toward institutions and elected officials, and the proliferation of protest movements. This presentation... View Details
  • 27 Oct 2009
  • First Look

First Look: October 27

intensive companies, and blind review of solution submissions. We find that technical and social marginality, being a source of different perspectives and heuristics, plays an important role in explaining individual success in problem... View Details
Keywords: Martha Lagace
  • 06 Aug 2020
  • Blog Post

WHY WE STARTED THE HBS BLACK INVESTMENT CLUB

institutional racism to become so entrenched in American life. Although the past few months have been difficult on myself and other members of the Black community, I am cautiously optimistic that the BLM movement can create lasting and... View Details
Keywords: All Industries
  • Web

Initiatives & Projects - Faculty & Research

in Africa, Asia, and Latin America throughout recent decades. Digital Data Design Institute at Harvard Because AI is only half the answer, the Digital Data Design Institute’s (D^3) global leaders in translational science connect problem... View Details
  • Web

Placement - Doctoral

Policy, Research Fellow Dissertation: Institutional Leadership, Innovation, and Organizational Change during Technical Transitions: A Study of Digital Transformation in Public Radio Advisors: Michael L.... View Details
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

will correspond to the technical patterns of dependency in the system under development. Thus the hypothesis predicts that developers with few or no organizational linkages will design independent system components, while developers with... View Details
Keywords: Martha Lagace
  • 14 Dec 2016
  • HBS Seminar

Siobhan O'Mahony and Rebecca Karp, Boston University

  • 06 Oct 2016
  • HBS Seminar

Edward Fertik, Yale University

  • Person Page

Full Biography

By: Rohit Deshpande

Rohit Deshpandé is Sebastian S. Kresge Professor of Marketing at Harvard Business Schoolwhere he currently teaches in the Owner/President Management Program and in other executive education offerings. He has also taught global branding, international marketing, and... View Details

  • 26 Mar 2013
  • First Look

First Look: March 26

the political process of determining institutions of capitalism is "thin," in that managers find themselves with specialized technical knowledge unavailable to outsiders and with little political... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2020
  • Blog Post

Why We Started the HBS Black Investment Club

institutional racism to become so entrenched in American life. Although the past few months have been difficult on myself and other members of the Black community, I am cautiously optimistic that the BLM movement can create lasting and... View Details
  • 08 Jun 2010
  • First Look

First Look: June 8

http://people.hbs.edu/evandensteen/OnlineDocs/PP10_MS_EVdS_Culture%20Clash.pdf   Working PapersThe Role of Institutional Development in the Prevalence and Value of Family Firms Authors:Raphael Amit, Yuan Ding, Belén Villalonga, and Hua... View Details
Keywords: Martha Lagace
  • July 2019 (Revised May 2021)
  • Case

Acelerex

By: John R. Wells and Benjamin Weinstock
In early 2019, Randell Johnson, Founder and Chief Executive of Acelerex, was reflecting on the company’s first year of rapid growth and the challenges of scaling the business that lay ahead. Acelerex was riding the waves of change taking place in electrical power grids... View Details
Keywords: Energy; Energy Sources; Growth Management; Expansion; Global Strategy; Cash Flow; Energy Industry; Web Services Industry; Consulting Industry
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  • Web

Podcast - Business & Environment

Based Climate Targets Work 05 JUL 2023 | Climate Rising Today’s episode features Alberto Carrillo Pineda, Co-Founder and Chief Technical Officer of the Science Based Targets Initiative explains how they help companies and financial View Details
  • 22 Feb 2024
  • Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

Trustworthy AI Lab at the Digital Data Design Institute at Harvard. Neel shared insights on the nascent field that focuses on wiping the powerful technology’s virtual memory. “Increasingly, these models are trained on very large datasets... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 11 Mar 2008
  • First Look

First Look: March 11, 2008

at Columbia University, which they had covered together, as all were alumni. They were commiserating about having to submit revised forecasts to their division heads by the end of the week. Alec Hastings, head of Global Institutional... View Details
Keywords: Martha Lagace