Publications

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

of performance measures. It is quite likely that the rich get richer in this effort; organizations exhibiting greater diversity are more attractive to talented people with diverse backgrounds. Talent View Details

Keywords: by James Heskett

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

typically for six months to a year. In fact, Choudhury notes, Canada and other countries have crafted immigration policies to retain talent longer-term. He estimates that digital nomads currently number in the thousands. Chile is also... View Details

Keywords: by Kara Baskin

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

Companies face a growing yet largely undetected threat to their worker productivity, employee retention and, ultimately, competitive advantage: the needs of employees who are caregivers. The aging population, an increasingly female... View Details

Keywords: by Danielle Kost; Health

16 Apr 2013
First Look

First Look: April 16

should he configure the group's ties to the service lines to ensure their collaboration? The retention of JLL's most profitable clients was at stake. This case is the first in a case series that comprises cases B, C, and D, and... View Details

Keywords: Sean Silverthorne

December 2021
Case

Burning Glass Technologies: From Data to Product

By: Suraj Srinivasan and Amy Klopfenstein

In May 2021, Matt Sigelman, CEO of Burning Glass Technologies, a company that provided labor market analytics for a variety of markets, navigates his company’s transition from data company to product company. Burning Glass originated as a service that used artificial... View Details

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

your phone. Whether you write out your thoughts in a journal or talk with a trusted mentor, consider the current state of your organization and ask: What are our capability gaps? Does our current team reflect our current and future market? What is our View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

January 2018 (Revised January 2020)
Case

People Analytics at McKinsey

By: Jeffrey T. Polzer and Olivia Hull

A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details

Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Service Industry

18 Mar 2019
Research & Ideas

Stuck in Commuter Hell? You Can Still Be Productive

Workers commute an average 38 minutes each way between home and work—a trip that can feel like a dreadful chore before the workday even begins. In fact, long commutes lower job satisfaction and increase employee turnover. Now, recent research provides some advice to... View Details

Keywords: by Dina Gerdeman

June 2023 (Revised July 2023)
Case

Social Media Background Screening at Fama Technologies

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort

Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details

Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; AI and Machine Learning; Social Media; Venture Capital; Entrepreneurship; United States

19 Aug 2021
Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

embracing—this shift. Many are using systematic approaches to gather employee insights and turn them into tailored workplace cultures and policies. These efforts usually culminate in a strong talent management strategy, with a deliberate... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

January 16, 2023
Article

40 Ideas to Shake Up Your Hiring Process

By: Joseph Fuller, Nithya Vaduganathan, Allison Bailey and Manjari Raman

Many companies today are struggling to hire and retain talent, but more often than not the problem is self-inflicted: They’re simply not using a broad enough array of tools, sometimes because they don’t even know the tools exist. In this article, the authors list 40... View Details

Keywords: Talent and Talent Management; Retention; Recruitment; Selection and Staffing

Read Now

08 May 2006
Lessons from the Classroom

Writing the Case for Public School Reform

retention since the end of World War II," says Thomas. It was assumed then that applicants for a teaching position didn't want to do anything else, or that they didn't have many other options, conditions that clearly don't hold in... View Details

Keywords: by Julia Hanna; Education

June 2023
Supplement

Social Media Background Screening at Fama Technologies (B)

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort

Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details

Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; United States

22 Oct 2013
First Look

First Look: October 22

manage talent effectively. It illustrates how law firms can significantly increase the performance, engagement, and retention of their lawyers by giving them the tools to develop and support the development... View Details

Keywords: Sean Silverthorne

December 2007 (Revised February 2009)
Case

Don Jenkins: Resigning from the Firm

By: Boris Groysberg, Geoff Eckman Marietta and Steven Manchel

Don Jenkins, a star event planner at a large firm, resigns to take a position at a boutique firm. However, Don may have made some mistakes when departing that could be trouble later on down the road. The case can be used to teach the business and legal aspects of... View Details

Keywords: Talent and Talent Management; Resignation and Termination; Retention; Law; Service Industry