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Show Results For
- All HBS Web
(155)
- News (45)
- Research (102)
- Events (1)
- Multimedia (1)
- Faculty Publications (42)
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
before trust can rebuilt with users. #5: Never waste a good crisis. By immediately flying to Philadelphia and personally apologizing to the two victims, Johnson enabled them to become spokespeople for the broader issue of racial bias and neutralized View Details
- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
needed to take decisive steps to succeed against the major opposition to his leadership from both inside and outside the company. Twitter employees circulated an open letter protesting expected layoffs, advertising agencies advised their... View Details
Keywords: by Danielle Kost
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
new book The Power of Trust: How Companies Build It, Lose It, Regain It, Sucher and her coauthor, HBS research associate Shalene Gupta, highlight those social media examples along with a global list of companies that have either... View Details
Keywords: by Lane Lambert
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
a folding chair across the court to protest a referee's call. Mike Krzyzewski, also known as Coach K, leads the men's basketball program at Duke University. Instead of fear, Krzyzewski relies heavily on positive reinforcement, open and... View Details
- Web
Symposium - Race, Gender & Equity
Symposium: Virtual Edition The 2021 Gender and Work Symposium, held virtually, spoke to the various crises that have so strikingly come to the fore this past year, here in the US and across the world. To name just a few, we have witnessed civil View Details
- 01 Mar 2024
- News
In Harmony
in 1963, brought swift economic growth to the country—but by the 1970s he was also a de facto dictator, torturing and killing citizens who dared to protest for a more democratic government. Education was another driver for the family’s... View Details
- 25 Jan 2017
- HBS Case
How Should Advertisers Respond to Consumer Demand for Whiter Skin?
Stay beautiful”—went viral on social media in 2013. (See illustration below) Campaign ad featuring Indian actress Nandita Das protesting skin-lightening creams. Source: Women of Worth, courtesy Rohit... View Details
- 01 Mar 2021
- Research & Ideas
How Systemic Racism Can Threaten National Security
the social apparatus may not work well because of discrimination." “The government and the bureaucracy and the social apparatus may not work well because of discrimination,” he says. “The state might be in... View Details
Keywords: by Rachel Layne
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
decision was announced captures the despair and anger of the workers to be displaced. It also captures a management team trying to act reasonably by giving workers a rare one-year notice of the move—but doing so with a tin ear. For example, View Details
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
just one of four Black CEOs leading a Fortune 500 company. Frazier is also outspoken, having resigned from President Trump’s American Manufacturing Council to make a clear statement against “hatred, bigotry and group supremacy” that surfaced in View Details
- 30 Apr 2020
- Book
Fighting Climate Change Requires a New Capitalism
Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
- 04 Apr 2022
- What Do You Think?
As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?
parks—responsible for spreading “pixie dust” for Disney’s “guests”—were supporters of these groups. Within Disney, employees were protesting on social media and organizing walkouts from company theme parks... View Details
Keywords: by James Heskett
- 02 Mar 2021
- HBS Case
The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?
American history, yet descendants of residents harmed by the attack note that government officials have never made reparations for those killed or for homes and businesses that were destroyed. The killing of George Floyd by a police officer last summer and the... View Details
Keywords: by Michael Blanding
- 08 Sep 2008
- HBS Case
The Value of Environmental Activists
There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
intellectual property, or getting Protestants and Catholics in Northern Ireland to come to terms. By spending intensive time with these great negotiators, writing cases on their most challenging deals, and relentlessly probing their... View Details
Keywords: by Martha Lagace
- Web
2022 Reunion Presentations - Alumni
effectively, based on behavioral science. It's not just that we are failing to navigate difficult conversations, or that our social skills have atrophied thanks to technology and remote work. We are missing abundant opportunities to light... View Details
- 17 Apr 2012
- First Look
First Look: April 17
under the Rug: How Unethical Actions Lead to Forgetting of Moral Rules Authors:Lisa L. Shu and Francesca Gino Publication:Journal of Personality and Social Psychology (in press) Abstract Dishonest behavior can have various psychological... View Details
Keywords: Carmen Nobel
- 01 Mar 2023
- News
Step Change
debt. Enan, then 24 years old, leapt at the chance to work for Youssef Boutros-Ghali, an MIT-educated economist and advocate for trade liberalization who worked to reform Egypt’s social security and pension systems, among other... View Details
- 01 Sep 2011
- News
Whale Wars
or collisions amid high seas, gale-force winds, and icebergs. But life demands a balance, and I needed to give and to grow. As a businessperson, I also shuddered at the thought of protesters taking matters into their own hands. But I knew... View Details
- 22 Sep 2003
- Research & Ideas
When Protestors Knock at Your Door
LaMure (HBS MBA '02), is that targeted corporate executives who decide to ignore NGO protests do so at their own peril. Spar and LaMure recently detailed the rising power of NGOs and corporate responses in "The Power of Activism:... View Details
Keywords: by Cynthia Churchwell