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- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
Imagine a retail chain that offers customers not only the lowest prices but also personalized customer service. Employees receive above-average wages and 20 times more training than the average American retailer. Sounds like a recipe for... View Details
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
is the only way to identify the whereabouts of the otherwise invisible virus, similar to collecting enemy intelligence in time of war. From its experience with the Middle East Respiratory Syndrome (MERS) outbreak in 2015, South Korea from... View Details
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
the COVID-19 fallout and instead focus on today, say Brooks and Leonard A. Schlesinger, the Baker Foundation Professor. “This is such an impermanent state of affairs that we just have to do as best we can,” Brooks says. Make time for... View Details
Keywords: by Dina Gerdeman and Danielle Kost
- 29 May 2001
- Research & Ideas
Race Does Matter in Mentoring
demotions to transfer from staff jobs into operations, where they saw a better match for their skills and a greater opportunity for professional growth. Stage 1 was thus a time for minority executives to gain the three C's: confidence,... View Details
Keywords: by David A. Thomas
- 11 Aug 2014
- HBS Case
The Business of Behavioral Economics
information on the amount of time they used the walk stations (according to a card swipe upon use); others were sent information on how much they and another random coworker used them; others were sent information on themselves and four... View Details
- 01 Dec 2020
- News
New News
basically the next China. Increasingly, people will have to know about it. At the same time, 77 percent of newsrooms in America, according to Pew, are non-Hispanic white; most of the South Asian bureau chiefs at the Wall Street Journal and the New York View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
results. Some time ago, the Mayo Clinic decided to focus on the priority of reducing the amount of time patients wait to be seen. As a result, today you can get a Mayo Clinic diagnosis within 24 hours. For... View Details
- 01 Dec 1999
- News
A Class Act
Bulletin), perhaps it is time to proclaim the success of Dean Wallace B. Donham's "experiment" in keeping alumni in contact with each other and with HBS. Donham would have been pleased to know that the School's "barest start in... View Details
Keywords: Nancy O. Perry
- 28 Oct 2020
- Blog Post
Keep Your Weary Workers Engaged
a page or Slack channel for sharing recipes, articles, and snapshots. The leveling effect of remote work may make this a good time for cross-team collaboration, assignment rotations, or peer mentorship... View Details
Keywords: All Industries
- 08 Dec 2020
- Blog Post
Keep Your Weary Workers Engaged
a page or Slack channel for sharing recipes, articles, and snapshots. The leveling effect of remote work may make this a good time for cross-team collaboration, assignment rotations, or peer mentorship... View Details
- 06 Dec 2021
- News
What's the Word?
relatively high costs for labor and energy as well as the investment and time required to build factories in a country that has much more stringent environmental standards. “COVID-19 has changed only a few of the variables across... View Details
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
his time. He would let anyone, (mostly they were from India or Pakistan or Indo-Asia), come in and present to him and then he would comment on it and critique it. However, if they came back a second time without doing anything he was not... View Details
Keywords: by Sean Silverthorne
- 23 Feb 2010
- First Look
First Look: Feb. 23
CEO impact differs markedly by industry, and that CEOs have the most significant impact where opportunities are scarce or where CEOs have slack resources. Book:... View Details
Keywords: Martha Lagace
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
HBS Club of India’s YouTube channel.) "At a time of crushing despair and grief, when India has been hit hard by COVID, we wanted to talk about stories of selflessness, kindness, and courage—how HBS Alums went above and beyond to help the... View Details