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  • April 2013
  • Case

Managing with Analytics at Procter & Gamble

By: Thomas H. Davenport, Marco Iansiti and Alain Serels
Senior management at P&G has put a strong emphasis on using data to make "better, smarter, real-time business decisions." The Global Business Services (GBS) organization has developed tools, systems and processes to provide managers throughout P&G with direct access to... View Details
Keywords: Analytics; Data Management; Forecasting; Shared Services; Procter ＆ Gamble; Laundry Detergent; Information Management; Forecasting and Prediction; Information Technology; Mathematical Methods; Consumer Products Industry; North America
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  • February 2024
  • Supplement

JTC: Stronger Together with Shared Ownership: What JTC Did and Its Impact

By: Ethan Bernstein
Nigel Le Quesne, CEO of Jersey-based financial services firm JTC, firmly believed that "shared ownership" was at the heart of his company’s successful track record. The firm had seen its revenues, profits, and number of clients and staff grow steadily throughout its... View Details
Keywords: Employee Stock Ownership Plan; Leadership Style; Organizational Culture; Going Public; Employee Ownership; Financial Services Industry
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  • Article

Spending Variation Among ACOs in the Medicare Shared Savings Program

By: Michael Anne Kyle, J. Michael McWilliams, Mary Beth Landrum, Bruce E. Landon, Paul Trompke, David J. Nyweide and Michael E. Chernew
OBJECTIVES: Understanding variation in spending across organizations, rather than across geographic areas, is important because care is delivered by organizations and interventions increasingly focus on organizations. Accountable care organizations (ACOs) are... View Details
Keywords: Medicare; Accountable Care Organizations; ACOs; Health Care and Treatment; Spending; Analysis
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  • Web

Usage and Policies - Research Computing Services

About Us Usage and Policies 4ms For information about our terms of service and acceptable use policies, please see the below pages. Eligibility Except where noted in our terms of service and policy... View Details
  • 13 Mar 2023
  • Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

through those ties and may take pride in a reputation for a higher standard of performance when observed by a valued peer, the researchers note. In some ways, analogous effects may be observed in customer service in other professions and... View Details
Keywords: by Rachel Layne; Health
  • Web

Guidelines for Choosing Resources - Research Computing Services

MATLAB's memory usage. Cores Quick Tips for Choosing Cores: More is not really better, since this is a shared resource. Use fewer cores (1!) for interactive work, especially if you plan on having a session open over several days. It is... View Details
  • 14 Apr 2017
  • News

How Airbnb's redesign aims to combat discrimination on the service

  • Web

RCS Offboarding Checklist - Research Computing Services

departure. For more information on archiving and removing your files, please see our Copy and Transfer page and Archiving Your Research Files web pages. If you are removing or copying files from project spaces shared with other faculty... View Details
  • 22 May 2020
  • Blog Post

Reflections on Service - Armed Forces Alumni Association Student Profiles

armed forces. Many served in combat. They are proud to share this deeply personal aspect of their lives with you. Dante Branch | Surface Warfare Officer School US Navy  ENTERED SERVICE FROM: Virginia Beach,... View Details
  • November 2015 (Revised January 2017)
  • Case

Uber: Changing the Way the World Moves

By: Youngme Moon
In 2015, Uber is building what may be the largest point-to-point transportation network of its kind; it is literally changing the way the world moves. But unlike traditional transportation logistics companies like FedEx, Uber has an incredibly lightweight... View Details
Keywords: Service; Innovation; Pricing; Customer Loyalty; Uber; Taxi; Sharing Economy; On-demand Economy; Marketing; Operations; Strategy; Disruption; Customer Satisfaction; Transportation; Consumer Behavior
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  • Web

Responsibilities and Acceptable Use - Research Computing Services

Usage and Policies Responsibilities and Acceptable Use 16ms The HBS research computing environment, composed of a number of servers and services, is a large, shared resource that is often at significant capacity and stores confidential... View Details
  • 2008
  • Working Paper

Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality

By: Alvin J. Silk and Charles King III

This paper analyzes changes in concentration levels in the U.S. Advertising and Marketing Services (A&MS) industry using publicly released data that have been largely ignored in past discussions of the industrial organization of this industry, namely those available... View Details

Keywords: Advertising; Mergers and Acquisitions; Revenue; Analytics and Data Science; Surveys; Marketing; Measurement and Metrics; Rank and Position; Competition; Service Industry; Service Industry; United States
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  • 27 May 2021
  • News

" THINK21: Former Best Buy CEO Shares How 'Human Magic' Helped Turnaround the Retailer..."

  • 15 May 2009
  • Working Paper Summaries

Money or Knowledge? What Drives Demand for Financial Services in Emerging Markets?

Keywords: by Shawn Cole, Thomas Sampson & Bilal Zia; Financial Services
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details
Keywords: Susan Young
  • Web

Software Environments via Conda - Research Computing Services

also create, use, and share your own conda environments, e.g., to facilitate reproduction of your analyses, to keep software requirements separate for different projects,or to install specialized software that is not already available on... View Details
  • Web

Stata Temporary Files and Stata Tmp - Research Computing Services

a number of files on the /tmp volume that is local to each compute node. This volume is shared by all jobs on that node, is essential for the health of the node, offers a significant speed advantage over using storage on the network, and... View Details
  • 17 Apr 2017
  • Research Event

The Most Pressing Issues for Platform Providers in the Sharing Economy

partnerships with providers, because restrictions would turn them off–and thus limit supply. Rover.com teamed up with dog sitters even if they also offered services on a competing platform. Panelists argued that there are bigger issues... View Details
Keywords: by Carmen Nobel; Service
  • Web

WRDS - Wharton Research Data Services | Baker Library

WRDS - Wharton Research Data Services Platform hosting financial, accounting, banking, economics, management, marketing, and public policy databases accessible through a single interface. Read More WRDS is a web-based business data... View Details
  • Web

Changing Permissions on the HBSGrid - Research Computing Services

shared project space, group members should routinely check the permissions on files they have added to (and used in) the space. To check, group members need to log on to the grid using SecureCRT (PC), a terminal session (Mac) or a... View Details