Shame - Publications - Faculty & Research

01 Feb 2000
News

The Future Is Now: 21st-Century Business Pondered at HBS Forum

deference to authority." "Failure here is treated as a learning experience whereas in other countries it can bring shame on one's family or loss of one's job," she said. "So people elsewhere tend to trust or fear their government or their... View Details

14 Jan 2013
Research & Ideas

Few Women on Boards: Is There a Fix?

asymmetry. Should they take the lead from Norway, for example, which in 2003 mandated a 40 percent quota for female board participation? Should they use shame tactics like in Finland, which requires companies without women on their boards... View Details

Keywords: by Carmen Nobel

08 Jan 2018
Research & Ideas

The Startling Percentage of Financial Advisors with Misconduct Records

BrokerCheck on its home-page, with an invitation for clients to “research our firm.” Such moves are a step in the right direction, says Egan, helping to ensure that the market punishes bad actors through public shaming and fewer clients,... View Details

Keywords: by Michael Blanding; Financial Services

17 Apr 2017
HBS Case

This Turkish Debt Collector Is Customer-friendly

explains Campbell, the Dwight P. Robinson Jr. Professor of Business Administration. “The banks get to clean up their balance sheets, while the AMCs now assume all the risk.” Culturally, debt is seen as a source of shame and disgrace in... View Details

Keywords: by Michael Blanding; Financial Services

13 Jan 2020
Blog Post

Blending my Tech and Managerial Mindsets

and attach a more business-oriented perspective to the challenge: from added customer value to pricing, marketing, and so on. It's always a shame to see brilliant organizations where the technology team and the business team don’t speak... View Details

01 Dec 2011
News

At Your Service

talking about companies that make physical products. When the MacBook Air came out, for example, Apple knew that to make it lightweight, there would be a tradeoff when it came to battery life and memory. Apple didn’t have any angst or View Details

Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation

01 Mar 2009
News

Damon Silvers

reinvesting in the underpinnings of our economy and laying the groundwork for long-term prosperity. That means investing in infrastructure, clean energy, and education. We need to address the health-care crisis and end the shame of tens... View Details

Keywords: Roger Thompson; Administration of Economic Programs; Government; Transportation Equipment Manufacturing; Manufacturing; Transportation

01 Sep 2010
News

Leslie Gold

we become a coarser society, or are we just more open and honest? All of the above. It wouldn’t hurt to bring back something of those bygone days when people refrained from behavior that might bring shame on their family. For the record,... View Details

Keywords: Talk Radio; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Furniture and Related Product Manufacturing; Manufacturing

24 Oct 2012
Research & Ideas

Want People to Save More? Send a Text

that self-help peer groups encouraged greater savings, there was another question to answer: Why? Were members motivated by public goal setting? Regular feedback? Shame at not meeting targets? The researchers suspected increased... View Details

Keywords: by Kim Girard

01 Jun 2017
News

Six Receive 2017 HBS Alumni Achievement Award

of Maryland.” In the beginning: “I found business just impossible. Had you known me five or seven years into my business experience, you would’ve said, ‘We had all hoped so much for him. But it’s a shame the way this is working out.’ ” A... View Details

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

knew that to make it lightweight, there would be a tradeoff when it came to battery life and memory. Apple didn't have any angst or shame about that, and what we are saying is that the same thing should be true in service organizations.... View Details

Keywords: by Deborah Blagg; Service

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

about this work, such as on airplanes with strangers, we get a similar response—"Oh yeah, I can relate to wanting to speak up but biting my tongue." It's really a shame how much apparently untapped knowledge there is out there... View Details

Keywords: by Sarah Jane Gilbert

29 Apr 2022
News

Clean Slate

Can you talk about how your awareness of these issues evolved? NLK: India had a very sad story in sanitation—at these events I would almost feel like I had to hang my head in shame because whenever India came up, it was like, “Oh, the... View Details

Keywords: Water, Sewage and Supply Systems; Utilities

04 Oct 2018
News

“A Shout Through Time”

And I, at times, felt some shame even in that early glimmer of doubt that Piero's interest in connecting with me and my family was somehow ill-intentioned. Particularly when we experienced the warmth of the reception not only from him but... View Details

21 Nov 2017
First Look

First Look at New Research and Ideas, November 21, 2017

of recent large-scale asset purchases by central banks. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53531 Governance Through Shame and Aspiration: Index Creation and Corporate Behavior By: Chattopadhyay, Akash,... View Details

Keywords: Sean Silverthorne

04 Jan 2010
Research & Ideas

Best of HBS Working Knowledge 2009

actions and concurrent strategies for reframing uncomfortable situations, forgoing decisions, and forgetting those decisions altogether. Key concepts include: Because people do not want to be perceived as (or feel) unethical or immoral, they make excuses for their... View Details

Keywords: by Staff

02 Oct 2018
First Look

New Research and Ideas, October 2, 2018

paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55030 Governance Through Shame and Aspiration: Index Creation and Corporate Behavior By: Chattopadhyay, Akash, Matthew D. Shaffer, and Charles C.Y. Wang Abstract—After decades of both... View Details

Keywords: Dina Gerdeman

17 Apr 2019
News

Give It to Me Straight

his past. Now when he would hand stuff in to me, there was shame in his eyes. I would say to Bob something along the lines of, "Oh, Bob, you're so smart. You're so awesome. We all love working with you. This is a great start. Maybe you... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Professional Services

04 Dec 2018
First Look

New Research and Ideas, December 4, 2018

link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55322 forthcoming Journal of Financial Economics Governance Through Shame and Aspiration: Index Creation and Corporate Behavior By: Chattopadhyay, Akash, Matthew D. Shaffer, and... View Details