Serviced Residences - Publications - Faculty & Research

13 Sep 2011
First Look

First Look: September 13

of software-as-a-service apps for a wide range of business needs from customer management to human resources, while the portal service gives businesses the ability to manage all their apps in one place from user management to single... View Details

Keywords: Sean Silverthorne

05 Dec 2022
What Do You Think?

How Would Jack Welch’s Leadership Style Fare in Today’s World?

process heavily influenced in previous years by resident scholar Peter Drucker. GE ran a business school. Managers both taught and learned just as their CEO did. But in Gelles’ opinion, the school and the company turned out some real... View Details

Keywords: by James Heskett; Industrial Products; Media & Broadcasting; Medical Devices & Supplies; Manufacturing

20 Jul 2009
Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

their four walls. Lots of critical knowledge resides with customers, suppliers, and academia; in other countries; and even with those that may not necessarily believe feel they are affiliated with the problem at hand. The solution then is... View Details

Keywords: by Sean Silverthorne; Technology

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Leadership Initiative - Leadership

strategic priorities, including applied research, new executive course development, and key convenings with stakeholders in the leadership development space. Her insights from the LI inform her service on non-profit boards, allowing her... View Details

October 2014
Case

Teckentrup: A Door to Managing Difference

By: Clayton Rose, Jerome Lenhardt and Daniela Beyersdorfer

For Kai Teckentrup, the owner and co-CEO of the German "Mittelstand" door manufacturer Teckentrup, balancing competitive pressures, demographic realities and values were at the heart of the diversity program that he had started and championed at the company. Beyond... View Details

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Soltan Bryce

as the center of a community.” As a high school student, Soltan put in more than 1,000 hours of volunteer service with the local hospital, becoming, at age 16, one of the youngest EMTs certified in North Carolina. As a Morehead-Cain... View Details

01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

in Miller’s hometown. Deindustrialization was leading to the large-scale loss of urban jobs, increasing poverty in the city. While many Whites began moving to the suburbs, Black residents mostly remained in the city. After all, Black... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

01 Sep 2023
News

Action Plan: In Context

Sara Jane Ho (MBA 2012) knows that many people think of etiquette as outdated, nothing more than “stuffy, stuffy old manners.” She has made a career—and now a Netflix series, Mind Your Manners—out of updating this old-fashioned perspective. “I see etiquette as the... View Details

Keywords: April White; communication; manners; business; entrepreneurship; China; human behavior

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Delta will decide two years from now, ‘That was an initiative and now we’re done.’ They understand that it will take substantial investment in time and resources.” Atlanta is more than 50 percent Black Delta started as a Louisiana crop-duster View Details

Keywords: by Lane Lambert; Air Transportation

07 Jun 2023
Blog Post

My One Case: MBA Class of 2023 Looks Back

designed to alleviate burdens for frontline workers. The model—which included elements like scheduling, cross-training, and optimal store layouts—freed up employees to create a better service experience for customers. This led to... View Details

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

shop may be a harbinger of things to come,” says Luca. The study didn’t specifically track the fate of existing shops or services after new businesses started opening in the area, so it’s possible the occasional shop might be crowded out... View Details

Keywords: by Dina Gerdeman

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

images. In 2017, Gebru took this research a step further. She used AI to not only identify vehicle makes in Google Street View images, but connect them to demographic, crime, and voting data. For example, more Buicks meant more Black View Details

Keywords: by Scott Van Voorhis; Technology

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Publications - Institute For Strategy And Competitiveness

care for specific events.... June 2021 The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit by Junaid Nabi and Robert S. Kaplan The Centers of Medicare and Medicaid Services (CMS) recently announced that it will be... View Details

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Advisory Board - Entrepreneurship

resides in Bethesda, Maryland, with her husband and three children. Shelby Bonnie (MBA 1990), CNET Networks Shelby Bonnie, Chairman and CEO of CNET Networks, Inc. (Nasdaq: CNET) has overseen the company's evolution from a start-up in 1992... View Details

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Faculty & Researchers - Managing the Future of Work

Mehta. Hugging Face: Serving AI on a Platform , Harvard Business School Case, 2022. With Daniel Yue, Kerry Herman, and Sarah Gulick. AWS and Amazon SageMaker: The Commercialization of Machine Learning Services , Harvard Business School... View Details

09 Nov 2023
News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details

Keywords: Ralph Ranalli

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Team - Case Method Project

working in historical interpretation and education with the National Park Service to Case Method Institute. She received her B.A. in History and B.A. in International Relations from University of California, Davis. While completing her... View Details

01 Jun 2023
News

Curb Appeal

modernizing for the sake of modernizing, but modernizing for the sake of delivering better service to our customers.” Not screwing things up is pretty much her mandate. Tisch was sworn into office at a challenging time: The coronavirus... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

01 Sep 2023
News

Made in Italy

HBS faculty members and students visited Lamborghini’s headquarters in Bologna during the immersion to learn how the company became experts in electric car technology. Photo courtesy Lamborghini IMMERSIVE FIELD COURSES OFFERED AS ELECTIVES IN 2023 Denmark and... View Details

Keywords: April White

29 Jul 2021
Blog Post

Exploring the Intersection of Business & Health Care: Summer Fellow Derek Soled (MD/MBA 2022)

Office. Specifically, I am working on the COVID-19 Vaccine Confidence and Equity project. Many New York City residents are either hesitant to receive the vaccine or lack access to healthcare facilities to get the vaccine. Using insights... View Details

Publications