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- All HBS Web
(1,007)
- People (1)
- News (135)
- Research (723)
- Multimedia (3)
- Faculty Publications (525)
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- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
professionals to implement them, companies were eager to embrace an end-to-end service delivery partner providing open, nonproprietary solutions that simultaneously cut costs and increased efficiency. "We... View Details
- 01 Sep 2017
- News
Read All About It: Journalism Can Be Profitable
search? And why aren’t publishers collaborating now to create lavish new forms of online display advertising? —Graham Lovelace (AMP 157, 1999) I don’t think newspapers realized that their product wasn’t just about news. Newspapers back then were a View Details
- 01 Sep 2006
- News
Redefining Health Care
value for patients, as measured by health outcomes per dollar expended. Porter recently talked about the book. The American model of health-care delivery is largely private and competitive. Yet costs are soaring, access is restricted, and... View Details
- 01 Sep 2011
- News
Student Trio Advance Health Payment Reform
Related Links Read about other efforts in healthcare delivery Three HBS students spent much of the last academic year helping a leading Boston hospital answer one of the most important questions in health-care management: how to create a... View Details
- 01 Jun 2020
- News
Check In
hotels we own, we’re looking at hospital-grade sanitation programs. We’re looking at things like plexiglass shields between the customer and the check-in desk. We’re considering what social distancing looks like in our restaurants—or do we even open restaurants? We’re... View Details
- 01 Dec 1998
- News
HBS Alumni Association Board of Directors: President's Report
is reaching its alumni in the most effective manner. In particular, the committee will focus on how best to market the annual Global Alumni Conferences' resources for international alumni and how best to use HBS volunteers to market alumni View Details
- 01 Mar 2025
- News
Venture: Time Heals All
Assembling a nursing schedule for a hospital ward can be surprisingly difficult—a little like playing three-dimensional Tetris, says Ilana Springer Borkenstein (MBA 2022). “It is a really challenging, tedious task.” Nurse managers must take into consideration a host of... View Details
- 30 Oct 2019
- News
Creating Agents of Change
decades of their lives, from the time they're 3 until they're 24, with the intent to help them break the cycle of poverty. We operate in some of the most poverty-stricken areas, serving about a quarter of a million children in 10 countries. We'll provide them with... View Details
- 13 Dec 2022
- News
The First Five Years: Christine Keung and Reggie Smith
never watch a baseball game the same way! My favorite cases were in Professor Ryan Buell's Managing Service Operations class, and informed my work improving government service View Details
- 07 Sep 2021
- News
One Degree of Difference
women’s health in the United States, which has the worst rate of maternal mortality of any industrialized nation. Women of color are four times more likely to die in the delivery room. “People theorize that 50 percent to 75 percent of... View Details
- 01 Dec 2002
- News
Books
managerial capitalism, its chronic “inward focus,” and its tendency toward “organizational narcissism” as fatal limitations that prevent traditional corporations from understanding and addressing the needs of this new population. Today's individuals want more than... View Details
- 31 Aug 2016
- News
Managing McDonald’s Makeover
(McDonald's) (McDonald's) McDonald’s has a new head of US operations: Chris Kempczinski (MBA 1997). The former Kraft executive takes over effective January 1, and comes, according to the Associated Press, a year after new McDonald’s CEO Steve Easterbrook took over and... View Details
- 01 Mar 2015
- News
Case Study: The Speed of Light
sure everyone understands that the business exists to deliver solutions using this “hands-on, engineering- heavy” approach. Repeat it over and over and over. (4) Get the model right in New Jersey—number of people, skill mix, client acquisition process, View Details
- 03 Jun 2020
- News
Keeping a Community Connected
Justin Pasquariello (MBA 2010) Justin Pasquariello (MBA 2010) At the end of most days, Justin Pasquariello (MBA 2010) feels like he hasn’t done enough. As executive director of East Boston Social Centers (EBSC), a century-old grassroots organization that provides... View Details
Keywords: Susan Young
- 01 Dec 2013
- News
Curing Health Care
The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997, athenahealth now serves about 44,000... View Details
- 06 Dec 2021
- News
Case Study: Let’s Dance
services marketplace with operations in Latin America. Recchia is also an Entrepreneur-in-Residence at the HBS Rock Center for Entrepreneurship. The first thing that comes to my mind is that Lily could try to capitalize on the stories of... View Details
- 01 Dec 2007
- News
Where Are the Innovators in Health Care?
drove productivity in the IT sector. These entrepreneurs, and so many others, have fundamentally improved our economy by making goods and services better, cheaper, and more accessible. But can you name any innovators in our bloated,... View Details
- 01 Dec 2015
- News
Ink
something well, you’re not just looking at a Kuwaiti investor or a regional investor—it’s a global scene.” —Faisal Al-Hamad (MBA 2005), discussing the $170 million acquisition of Kuwaiti online food delivery View Details
- 01 Sep 2020
- News
Good Odds
pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into recovery mode. An online... View Details
- 01 Sep 2014
- News
Making a Statement
Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies... View Details