Service - Publications - Faculty & Research

26 Feb 2009
News

HBS Hosts Colloquium on Alternative Business Models for Professional Service Firms

24 Apr 2014
News

Improving the service experience requires excellence—but not in everything

Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with... View Details

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means of service delivery with... View Details

16 May 2011
News

Dean's Award Honors Student Service to School and Society

17 Apr 2018
News

Financial services firms expecting a hard Brexit, survey shows

24 Apr 2018
News

Does Original Content Help Streaming Services Attract More Subscribers?

15 May 2013
News

Sustainability in Financial Services Is Not About Being Green

24 Apr 2014
News

Supporting social entrepreneurs with tools and services to grow

Rob Panoff (AB 1969, MBA 1973) talks about his work with the Social Enterprise Greenhouse to support social entrepreneurs with tools and services they need to grow. (Published April 2014) View Details