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- All HBS Web (147)
- Faculty Publications (24)
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- All HBS Web (147)
- Faculty Publications (24)
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- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
challenging negotiation scenarios involving the organization's loan clients. Students are asked to adopt the perspective of the Program Director and to consider how they would act in these negotiation View Details
Keywords: Sean Silverthorne
- 01 Jul 2002
- Research & Ideas
What it Takes to Lead Through Turmoil
malapropism as saying, "take it." More than a funny Yogi-ism, the words suggest a fundamental truth for companies wanting not only to survive times of disruption, change, and surprise, but lead through it, Kanter suggests. Companies who do the best job... View Details
Keywords: by Sean Silverthorne
- 15 Jan 2013
- First Look
First Look: January 15
Medical City Edmondson, Amy C., Sydney Ribot, and Tiona ZuzulHarvard Business School Case 613-022 Describes Lake Nona, a 7,000-acre residential and research cluster in central Florida, and its process and innovation culture, and Lake Nona Institute, the organization... View Details
Keywords: Sean Silverthorne
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
for workers who leave for competitors, and ensure that they are aware of these costs. The goal isn’t 100 percent retention, but avoiding the worst-case scenario of talented people joining the competition, taking clients with them. Advice... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
everywhere—instead of getting bogged down in long-term planning for scenarios that are not likely to emerge. This article first appeared under the title The Secret Sauce of the Service Sector on the Harvard... View Details
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
community support. John J-H Kim: Rip up old plans and look ahead Nonprofit leaders should focus on new ways of delivering and meeting their core mission. A common mistake that all leaders make during a crisis is to make slow decisions.... View Details
Keywords: by Danielle Kost
- 21 Sep 2011
- Research & Ideas
Gender and Competition: What Companies Need to Know
2011, using cooperative and competitive scenarios in which participants performed both a verbal and a math test at Harvard Business School's Computer Lab for Experimental Research. Each participant was given a pseudonym, with women... View Details
Keywords: by Kim Girard
- 04 Feb 2021
- Research & Ideas
Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids
another, the need “to do extreme scenario planning and take out loans as precautions to boost the balance sheet.” One CEO mentioned that this was complicated by a distrust of government data on health and... View Details
- 26 Jan 2016
- First Look
January 26, 2016
American Economic Review: Papers and Proceedings Beyond Beta-Delta: The Emerging Economics of Personal Plans By: Beshears, John, Katherine L. Milkman, and Joshua Schwartzstein Abstract—People make personal View Details
Keywords: Sean Silverthorne
- 10 Mar 2009
- First Look
First Look: March 10, 2009
Chain Planning: A Case Study of Sales and Operations Planning (revised) Authors: Rogelio Oliva and Noel H. Watson Abstract In most organizations, supply chain planning is a cross-functional effort.... View Details
Keywords: Martha Lagace
- 12 May 2009
- First Look
First Look: May 12, 2009
does this occur? Across four studies, people justified their dishonest deeds through moral disengagement and exhibited motivated forgetting of information that might otherwise limit their dishonesty. Using hypothetical scenarios (Studies... View Details
Keywords: Martha Lagace
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
President Trump’s infrastructure plan and a counterproposal by Senate Democrats are rising toward the top of the national agenda. All agree that there is a pressing need to fix the collapsing bridges, potholed roads, crashing trains, and... View Details
- 21 Jan 2009
- First Look
First Look: January 21, 2009
dishonesty. Using hypothetical scenarios (Study 1) and real tasks involving the opportunity to cheat (Studies 2 and 3), we find that dishonest behavior increased moral disengagement and motivated forgetting of moral rules. Such changes... View Details
Keywords: Martha Lagace
- 15 May 2020
- Research & Ideas
Find Your Pragmatic Path through Radical Uncertainty
the future. Process planning and scenario planning make more sense than fixed projections because they focus on answerable questions. What is required to remain solvent per... View Details
- 29 Jan 2008
- First Look
First Look: January 29, 2008
executives compare the cash flows from innovation against the default scenario of doing nothing, assuming—incorrectly—that the present health of the company will persist indefinitely if the investment is not made. In most situations,... View Details
Keywords: Martha Lagace
- 01 Nov 2016
- First Look
First Look - November 1, 2016
firm, there is a decrease in the accuracy and informativeness of the unconnected (arm’s length) analysts’ forecasts, suggesting that the connected analyst’s knowledge spills over to those outside the private network. The spillover effect is stronger when firms have... View Details
Keywords: Sean Silverthorne
- 20 Jan 2010
- First Look
First Look: Jan. 20
alternative in a given choice set range between 17% and 83% depending on how the alternatives are displayed both in the data used for estimation and in the counterfactual scenario under consideration. This occurs even though the market... View Details
Keywords: Martha Lagace
- 12 Oct 1999
- Research & Ideas
Bright Ideas: The Creative Power of Groups
fruition. The typical pitfalls encountered in group decision-making are all too familiar. Who hasn't witnessed, for instance, the silence around a conference table as meeting participants turn suddenly speechless, unable to generate novel suggestions? Another common... View Details
Keywords: by Laurie Joan Aron
- 08 Oct 2013
- First Look
First Look: October 8
disruption, the authors offer three scenarios for the future of consulting. Publisher's link: http://hbr.org/2013/10/consulting-on-the-cusp-of-disruption/ar/1 August 2013 Manufacturing & Service Operations Management Sustainable... View Details
Keywords: Sean Silverthorne
- 05 Jun 2007
- First Look
First Look: June 5, 2007
Case 707-559 Describes the joint efforts of the German health plan KKH and Essen University Hospital to develop an integrated practice unit (IPU), and the West German Headache Center's efforts to improve the quality of migraine care.... View Details
Keywords: Martha Lagace