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- All HBS Web
(847)
- People (1)
- News (163)
- Research (544)
- Events (3)
- Multimedia (3)
- Faculty Publications (383)
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- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the firm and its customers. Design... View Details
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
greater overall satisfaction with their lives. One of the things we are working on now is understanding how decisions about time, money, and happiness play out in the context of romantic relationships. What is the optimal way you and your... View Details
Keywords: April White
- 01 Oct 1997
- News
Class of '97 Placement Statistics Similar for September and January Cohorts
Preliminary placement figures (as of August 1997)* Total September Cohort January Cohort Average satisfaction with job offer (on a scale of 1-low to 7-high) 6.1 6.1 6.1 Average number of companies contacted 20 19 21 Average number of... View Details
- 31 Oct 2018
- News
Pitching In for Female Leaders
the game, being it on the pitch, on the side of the pitch, or all the way up to the boardroom. “Personal satisfaction and happiness actually comes in when you start doing something for others and making a difference in the lives of the... View Details
- 01 Sep 2012
- News
Faculty Books
satisfaction in my career? How can I avoid compromising my integrity? Using lessons from some of the world’s greatest businesses, Christensen and his coauthors provide insight into these challenging questions. The Architecture of... View Details
- 01 Sep 2018
- News
Escape Hatch
Above: Founder Jon Staff at a Getaway tiny house in the Catskills, New York (photo by HollenderX2) Growing up five hours north of Minneapolis, Jon Staff (MBA 2016) was never far from woods, lakes, and a sense of escape. That peace became harder to find while working up... View Details
- 10 Apr 2023
- News
Health Care Systems Need to Better Understand Patients as Consumers
- 02 Jan 2018
- News
Reconsidering Retirement
fiduciary standard for clients. Rebalance now has $525 million under management, but the real satisfaction comes from seeing clients discover a smarter way to save for retirement. “Our clients are smart, and they know that something... View Details
- 01 Sep 2013
- News
Faculty Opinion: No Magic Bullet
getting in shape, it is a process. There's no magic bullet, but in the long run, this process will help you experience a greater level of satisfaction in your life and career. —Robert Steven Kaplan is the Martin Marshall Professor of... View Details
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- 01 Apr 1997
- News
HBS Duo Offers Personalized Career Assessment
Business. Written by Timothy Butler and James Waldroop, director and associate director, respectively, of the School's MBA Career Development Programs, the book presents a business-focused, step-by-step approach to evaluating one's career with an eye to finding... View Details
Keywords: Bob Binstock
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
feelings, and self-image. Food is like clothing or shelter: you can get by with the basics, or you can aspire to some aesthetics. The new insistence on food quality may be an outgrowth of a larger need to put more meaning and satisfaction... View Details
- 01 Apr 1998
- News
Microfinance's Big Payoff: Michael Chu and ACCION International
safety nets, it has marginalized pockets of poverty that will seriously threaten the future of the larger society if we don't unlock their potential for sustainable development. What gives you the most satisfaction in your job? In 1994,... View Details
- 01 Sep 2012
- News
A Silent Workplace Crisis
reduce the stress that worsens health. My tenure as my parents’ caregiver lasted a decade. In time, feelings of frustration, exhaustion, and grief over the loss of work that I loved and the parents I was losing were eventually replaced by a profound View Details
- 24 Oct 2013
- News
Engineering a More Secure World
governments. But Harris's satisfaction is as much personal as professional. "I come from inner-city Chicago, an area that was decimated by drugs," the 60 year old says. "To think we can do something to prevent some young people from... View Details
- 15 Dec 2024
- News
Crucible: Give It Up
Here’s a great saying that’s been particularly relevant in my life over the past few years: “If you want to make God laugh, tell him your plans.” To rewind a bit, I was named president of Micron Technology in January 2012. Five days later, my boss, the CEO, died in a... View Details
- 06 Aug 2020
- News
Defining Flex Work
companies understand their employees’ needs and best respond to them. There is no a one-size-fits-all solution to the flexibility question, says Auerbach. Werk assesses each employee and recommends a schedule most likely to maintain productivity and improve employee... View Details