Robert S. Kaplan and David P. Norton - Publications - Faculty & Research

30 Aug 2016
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August 30, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51569 Building the Agile Enterprise: IT Architecture, Modularity and the Cost of IT Change By: MacCormack, Alan, Robert Lagerstrom, View Details

Keywords: Carmen Nobel

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D. Coval Mihir A. Desai Mark L. Egan Benjamin C. Esty C. Fritz Foley Stuart C. Gilson Paul A. Gompers Jerry R. Green Shane M. Greenstein Robin Greenwood Brian J. Hall Samuel G. Hanson Victoria Ivashina Ebehi Iyoha Robert View Details

October 2008 (Revised June 2011)
Case

JetBlue Airways: Managing Growth

By: Robert S. Huckman and Gary P. Pisano

Considers the situation facing David Barger, President and CEO of JetBlue Airways, in May 2007 as he addresses the airline's need to slow its growth rate in the response to increasing fuel costs and the effects of major operational crisis for the airline in February... View Details

Keywords: Growth and Development Strategy; Growth Management; Operations; Performance Capacity; Performance Efficiency; Competitive Strategy; Air Transportation Industry

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16 Apr 2013
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First Look: April 16

Social Psychology Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal By: Aknin, Lara B., Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Justine... View Details

Keywords: Sean Silverthorne

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Great American Business Leaders of the 20th Century - Leadership

1919–1957 Thomas G. Stemberg Staples, 1986–2002 Ross S. Sterling Humble Oil and Refining Company, 1911–1919 David J. Stern National Basketball Association, 1984–Present Edward... View Details

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Technology & Operations Management - Doctoral

Ayelet Israeli Isamar Troncoso Entrepreneurship Thomas R. Eisenmann Kyle R. Myers Maria P. Roche Sara McKinley Torti Environment Michael W. Toffel Health care quality Robert S.... View Details

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Organizational Behavior - Doctoral

McNally Jason P. Mitchell Ellis Monk Matthew K. Nock Orlando Patterson Elizabeth A. Phelps Steven Pinker Robert J. Sampson Daniel L. Schacter Theda Skocpol Mario L. Small Jesse Snedeker Leah H. Somerville... View Details

August 2007 (Revised June 2010)
Case

JetBlue Airways: Valentine's Day 2007 (A)

By: Robert S. Huckman, Gary P. Pisano and Virginia Fuller

Describes an operational crisis for JetBlue Airways during an ice storm in the eastern United States in February 2007 and chronicles the airline's immediate response. Provides detail concerning the history of the airline from its founding in 1999 through the February... View Details

Keywords: Customer Relationship Management; Crisis Management; Growth Management; Management Teams; Service Delivery; Air Transportation Industry; Eastern United States

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Accounting & Management - Doctoral

K. Baik Dennis Campbell Srikant M. Datar Aiyesha Dey Susanna Gallani Brian J. Hall Jonas Heese Robert S. Kaplan Shirley Lu V.G. Narayanan Joseph Pacelli Lynn View Details

03 May 2011
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First Look: May 3

proposition. It aims to explore effective curricular and programmatic responses as opportunities for MBA programs to innovate. The paper also aims to call for collective action across the business school field to effectively address these... View Details

Keywords: Sean Silverthorne

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Placement - Doctoral

Care Delivery Advisors: Robert S. Huckman , David Bates , David Cutler , and Julia Adler-Milstein Olivia Jung... View Details

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Accounting & Management Faculty - Faculty & Research

Professor Jung Koo Kang Assistant Professor of Business Administration Robert S. Kaplan Senior Fellow Marvin Bower Professor of Leadership Development, Emeritus Aliya... View Details

1996
Book

The Balanced Scorecard: Translating Strategy into Action

By: Robert S. Kaplan and David P. Norton

Keywords: Balanced Scorecard

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05 Oct 2010
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First Look: October 5, 2010

company are faced with developing and implementing a plan to increase revenue in a travel service business. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/811020-PDF-ENG Malcolm Life Enhances Its Variable Annuities View Details

Keywords: Sean Silverthorne

28 Jan 2014
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First Look: January 28

Download working paper: http://ssrn.com/abstract=2378558 Towards a Contingency Theory of Enterprise Risk Management By: Mikes, Anette, and Robert S. View Details

Keywords: Sean Silverthorne

28 Apr 2015
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First Look: April 28

Management: Can a Balanced Scorecard Change a Culture? By: Gibbons, Robert, and Robert S. Kaplan Abstract—Agency theorists, historically, have... View Details

Keywords: Sean Silverthorne

19 Oct 2010
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First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and... View Details

Keywords: Sean Silverthorne

15 Oct 2008
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First Look: October 15, 2008

is comprised of an extensive collection of Harvard Business School cases devoted to information technology. Learning (Not) to Talk About Race: When Older Children Underperform in Social Categorization Authors:Evan P. Apfelbaum, Kristin... View Details

Keywords: Martha Lagace