Publications

March 2022
Case

Boeing Commercial Airplanes: Industry Leadership Lost (Four Key Decisions)

By: Richard L. Nolan and Robert D Austin

2020
Working Paper

Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies

By: Robert D. Austin and Richard L. Nolan

August 7, 1955 is an important date in commercial aviation history. You could say it began the jet airliner age, though other dates might also qualify. Jet engines had proven successful in military aircraft. But no one knew then whether members of the general public... View Details

Keywords: Performance; Organizational Culture; Values and Beliefs

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July 1997 (Revised June 2001)
Case

H.E. Butt Grocery Company: A Leader in ECR Implementation (B) (Abridged)

By: Robert D. Austin and F. Warren McFarlan

H.E. Butt Grocery Co. led the grocery industry in adopting many innovations, including category management, electronic data interchange, and continuous replenishment. They have also moved aggressively and profitably into newer applications such as Scanner-based payment... View Details

Keywords: Information Management; Independent Innovation and Invention; Innovation and Invention; Business Organization; Risk and Uncertainty; Science-Based Business; Cross-Cultural and Cross-Border Issues; Management Analysis, Tools, and Techniques; Risk Management; Electronics Industry; Computer Industry

2004
Working Paper

On Identifying and Tracking the Next "Killer App"

By: Robert D. Austin and Richard L. Nolan

2005
Book

The Broadband Explosion: Leading Thinkers on the Promise of a Truly Interactive World

By: Robert D. Austin and Stephen P. Bradley

Keywords: Information Technology; Leadership; Cognition and Thinking; Interactive Communication

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1998
Working Paper

Manage ERP Initiatives as New Ventures, Not IT Projects

By: Robert D. Austin and Richard L. Nolan

12 May 2003
Research & Ideas

How Hot is the “Hot Spot” Business?

Internet pioneers looked at everything from Wi-Fi "hot spots" to the future of broadband at a recent telecommunications conference at Harvard Business School. The issues were debated at the Bandwidth Explosion colloquium held April 23-25. Professors View Details

Keywords: by Sean Silverthorne & Martha Lagace; Technology; Communications; Telecommunications

2002
Casebook

Creating Business Advantage in the Information Age

By: Lynda M. Applegate, Robert D. Austin and F. Warren McFarlan

Keywords: Competitive Advantage; Information Industry

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2006
Casebook

Corporate Information Strategy and Management: Text and Cases

By: Lynda M. Applegate, Robert D. Austin and F. Warren McFarlan

Keywords: Information; Strategy; Management; Cases

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June 2009 (Revised June 2009)
Supplement

iPremier (B): Denial of Service Attack (Graphic Novel Version)

By: Richard Nolan, Robert D. Austin and Michael Parent

Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks. View Details

Keywords: Safety; Risk Management; Information Technology; Crisis Management; Information Technology Industry

January 2019
Case

Data.gov (Abridged)

By: Karim R. Lakhani, Robert D. Austin and Yumi Yi

This case presents the logic and execution underlying the launch of Data.gov, an instantiation of President Obama's initiative for transparency and open government. The process used by Vivek Kundra, the federal CIO, and his team to rapidly develop the website and to... View Details

Keywords: Safety; Rights; Analytics and Data Science; Internet and the Web; Ethics; Cost vs Benefits; Innovation and Management; Information Management; Public Administration Industry; Information Industry; United States

2009
Manual

Instructor's Manual to Accompany Corporate Information Strategy and Management: Text and Cases

By: Lynda M. Applegate, Robert D. Austin and Deborah Soule

This new edition examines how information technology enables organizations to conduct business in radically different and more effective ways. The authors objective is to provide readers with a better understanding of the influence of twenty-first century technologies... View Details

Keywords: Decision Choices and Conditions; Information Management; Managerial Roles; Strategy; Information Technology

2002
Manual

Instructor's Manual to accompany Creating Business Advantage in the Information Age

By: Lynda M. Applegate, Robert D. Austin and F. Warren McFarlan

Keywords: Competitive Advantage; Information

01 Dec 1997
News

Growing Together

by the John C. Whitehead Fund for Non-for-Profit Management (created by John C. Whitehead [MBA 11/'47], who now chairs the Initiative's advisory board), guided by HBS Social Enterprise Interest Group cochairs Jim Austin and V. Kasturi... View Details

Keywords: Marguerite Rigoglioso and Nancy O. Perry

01 Jan 2006
News

Philip L. Yeo, MBA 1976

STUDENTS "Enjoy whatever you are doing or move on." CURRENT READING Genes in Conflict: The Biology of Selfish Genetic Elements, by Austin Burt and Robert Trivers As the overseer of Singapore's economic... View Details

21 Aug 2000
Research & Ideas

Faculty Research Looks to Latin America

and nonprofit organizations. Barrett discussed her new HBS working paper, published with Professor James Austin and Sheila McCarthy, on "Cross-Sector Collaboration: Lessons from the International Trachoma Initiative." Diana... View Details

Keywords: by Martha Lagace

02 Jan 2007
Research & Ideas

Most Popular Articles of 2006

O'Mahony discusses research into the concept of "stretchwork" and the increasing complexity of career management. The Accidental Innovator Many important innovations are the byproduct of accidents—the key is to be prepared for the unexpected. Professor View Details

Keywords: by Sean Silverthorne

October 1998 (Revised June 2001)
Teaching Note

Cisco Systems, Inc.: Implementing ERP TN

By: Richard L. Nolan, Robert D. Austin and Mark J. Cotteleer

Teaching Note for (9-699-022). View Details