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  • 13 Aug 2012
  • Research & Ideas

When Good Incentives Lead to Bad Decisions

loan officers were more judicious about issuing loans when their bonus incentives were tied to whether the loans performed well. More surprisingly, they found that incentives actually have the power to distort loan officers' perceptions... View Details
Keywords: by Carmen Nobel; Banking
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the... View Details
Keywords: Sean Silverthorne
  • 29 Nov 2022
  • Research & Ideas

Is There a Method to Musk’s Madness on Twitter?

SpaceX and Tesla and his other businesses. While it isn’t quite building electric cars or going to Mars, the situation that Musk is stepping into at Twitter is challenging and might call for a leader who is willing to take some risks here... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Technology
  • 2025
  • Working Paper

Lessons from an App Update at Replika AI: Identity Discontinuity in Human-AI Relationships

By: Julian De Freitas, Noah Castelo, Ahmet Kaan Uğuralp and Zeliha Oğuz-Uğuralp
As consumers increasingly interact with AI applications specialized for social relationships, what is the nature and depth of these relationships among actual users, and can company actions influence these dynamics? We find that active users of the US-based AI... View Details
Keywords: AI and Machine Learning; Welfare; Loss; Well-being; Identity; Perception; Relationships
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  • 12 Dec 2023
  • Research & Ideas

COVID Tested Global Supply Chains. Here’s How They’ve Adapted

from Intel’s story: Geographic diversification can provide a backstop against some of the inherent risks that come with relying on global supply chains and operations, says Alfaro. Where do we go from here? Despite all the upheaval, it’s... View Details
Keywords: by Scott Van Voorhis
  • Web

Topics - HBS Working Knowledge

Adaptation (52) Organizational Culture (92) Organizational Design (139) Organizational Structure (16) Organizations (518) Outcome or Result (36) Ownership Type (9) Ownership (51) Partners and Partnerships (7) Patents (22) Perception (26)... View Details
  • Web

Entrepreneurship - Faculty & Research

objectives. Keywords: Early Stage Finance ; Informal Investment ; Household Finance ; Risk Taking ; Entrepreneurial Finance ; Entrepreneurship ; Personal Finance ; Family and Family Relationships ; Business Startups ; Investment ; Norway... View Details
  • 23 Oct 2007
  • First Look

First Look: October 23, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=706442 Central Bank: The ChexSystems(SM) QualiFile(R) Decision Harvard Business School Case 208-029 The "Central Bank" series analyzes the use of information and product design for managing the... View Details
Keywords: Sean Silverthorne
  • 21 Feb 2018
  • Research & Ideas

When a Competitor Abandons the Market, Should You Advance or Retreat?

training, I thought these positive market forces might counterbalance or dominate any potential learning or herding behavior. But it turns out that, on average, the perception of increased failure risk is... View Details
Keywords: by Rachel Layne; Pharmaceutical; Health
  • Web

Social Enterprise - Faculty & Research

corporate social responsibility (CSR) reports and (b) how the risk of governmental monitoring affects the extent to which CSR reports are symbolic or substantive. First, we examine how firm characteristics reflecting dependence on the... View Details
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

in good faith, yet talks sometimes collapse because each side lacks trust in the other's competence and good intentions. One party might want to make a concession or share sensitive information in the hope of inspiring disclosures and compromises in return, but there's... View Details
Keywords: by Deepak Malhotra
  • April 2022 (Revised August 2022)
  • Case

Conflicts of Interest at Uptown Bank

By: Jonas Heese
In 2013, two employees debated whether to blow the whistle on their employer, Bell Bank, after completing an internal review that revealed undisclosed conflicts of interest. Bell Bank’s Asset Management business disproportionately invested clients’ money in Bell Bank’s... View Details
Keywords: Whistleblower; Whistleblowing; Mutual Funds; Conflicts Of Interest; Decision Making; Decisions; Judgments; Ethics; Moral Sensibility; Values and Beliefs; Finance; Financial Institutions; Banks and Banking; Financial Management; Investment; Investment Funds; Governance; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Compliance; Governance Controls; Policy; Law; Legal Liability; Social Psychology; Motivation and Incentives; Perception; Perspective; Trust; Financial Services Industry; North and Central America; United States
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  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

my life,” said RJ Melman, president of Lettuce Entertain You Enterprises and creator and developer of more than 13 restaurant concepts. “I know a good chunk of those people, this is a family business.” In 2012, the World Economic Forum published an assessment of... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • Web

Research - Behavioral Finance & Financial Stability

which uniquely explain the market-wide price reaction that followed the 2017 J.Crew restructuring, a high-profile use of such contractual elements. See Victoria’s other research here and Boris’ other research here . More Info Financial Market View Details
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

pandemic. An increase in risk perception makes consumers more willing to pay for safety features, which, in turn, provides producers greater incentives to develop and commercialize technologies that address... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 20 Apr 2010
  • First Look

First Look: April 20

built brands that shaped perceptions of beauty and the business organizations needed to market them. They democratized access to beauty products, once the privilege of elites, but they also defined the gender and ethnic borders of beauty,... View Details
Keywords: Martha Lagace
  • 19 Oct 2022
  • Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

is highly dependent on the chemistry, the experience each brings into the relationship, leadership styles and many other internal and external factors. While having cofounders can reduce business risk and/or bring complementary skills,... View Details
Keywords: by Julia Austin
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

http://www.hbs.edu/research/pdf/12-071.pdf Short-Termism, Investor Clientele, and Firm Risk Authors:Francois Brochet, Maria Loumioti, and George Serafeim Abstract Using conference call transcripts, we measure the time horizon that senior... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2009
  • Research & Ideas

When Goal Setting Goes Bad

Bad "side effects" produced by goal-setting programs include a rise in unethical behavior, over-focus on one area while neglecting other parts of the business, distorted risk preferences, corrosion of organizational culture, and reduced... View Details
Keywords: by Sean Silverthorne
  • 26 Aug 2014
  • First Look

First Look: August 26

Publications August 2014 Management Science Smart People Ask for (My) Advice: Seeking Advice Boosts Perceptions of Competence By: Brooks, A.W., F. Gino, and M.E. Schweitzer Abstract—Although individuals can derive substantial benefits... View Details
Keywords: Sean Silverthorne