Publications

SSRN

May 2011
Article

Think Customers Hate Waiting? Not So Fast...

By: Ryan W. Buell and Michael I. Norton

Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details

Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction

April 2011 (Revised December 2013)
Case

Boardroom Change in Norway

By: Jay W. Lorsch and Melissa Barton

In 2003, the Norwegian Parliament amended the Public Limited Companies Act in order to achieve greater representation of women on corporate boards. According to the amendment, all state-owned companies and public limited companies were required to have at least 40%... View Details

Keywords: Laws and Statutes; Gender; Corporate Governance; Norway

January 2011 (Revised July 2012)
Case

National Public Broadcasting

By: Richard S. Ruback and Royce Yudkoff

Bob Williams, the CEO of National Public Broadcasting (NPB), was considering an unsolicited offer to purchase the company in the early spring of 2006. The company was a media underwriting representative for public television and radio stations throughout the United... View Details

Keywords: Mergers and Acquisitions; Decision Choices and Conditions; Financial Management; Ownership; Advertising Industry; Media and Broadcasting Industry

January 2008 (Revised August 2009)
Module Note

Competing through Business Models (A)

By: Ramon Casadesus-Masanell and Joan E. Ricart

This note defines the concepts of business model and the value loop. It also introduces business model representations and proposes four tests for evaluating business models in isolation. This is the first note in a series of three written for the HBS elective course... View Details

Keywords: Business Model; Competitive Strategy; Value

June 2004 (Revised January 2005)
Background Note

Principals, Agents, and Partners

By: Arthur I Segel, Armen Panossian and Jeff Mandelbaum

The establishment of the principal-agent relationship, the duties owed by the agent to the principal, and the principal's liability for illegal actions or representations made by the agent are all examined. Also covers the creation of partnerships and the duties of... View Details

Keywords: Partners and Partnerships; Agency Theory; Legal Liability

October 2003
Article

The Determinants of Board Structure at the Initial Public Offering

By: Malcolm Baker and Paul Gompers

This paper describes board size and composition and investigates the role of venture capital in a sample of 1,116 firms' initial public offerings. First, firms backed by venture capital have fewer insider and instrumental directors and more independent... View Details

Keywords: Governing and Advisory Boards; Venture Capital; Initial Public Offering; Managerial Roles; Power and Influence

July 2003
Article

Probabilistic Representation of Complexity

By: Nabil I Al-Najjar, Ramon Casadesus-Masanell and Emre Ozdenoren

We study individuals' behavior in an environment that is deterministic, but too complex to permit tractable deterministic representation. Under mild conditions, behavior is represented by a unique probabilistic model in which the agent's inability to think through all... View Details

Keywords: Complexity; Behavior; Problems and Challenges; Risk and Uncertainty; Planning

February 2003 (Revised October 2004)
Background Note

Antamini Simulation Model

By: Peter Tufano

Antamini is a simulation of the value of an investment project whose outcome is uncertain. This case describes the situation facing a natural resource firm as it contemplates bidding on a copper mine in Peru. The bidder faces uncertainties about the ore deposit size... View Details

Keywords: Valuation; Auctions; Investment; Mining; Mining Industry; Peru

November 2001 (Revised September 2002)
Case

International Management Group (IMG)

By: Bharat N. Anand and Kate Attea

In 2001, International Management Group (IMG) is the dominant company in the sports management industry. Its founder and CEO, Mark McCormack, is credited with having created the industry of sports management in the early 1960s. Over the next 40 years, IMG's expansion... View Details

Keywords: Customer Focus and Relationships; Finance; Organizational Structure; Planning; Relationships; Conflict of Interests; Competition; Corporate Strategy; Expansion; Sports Industry

March 1998 (Revised July 2000)
Case

InPart

By: Joseph B. Lassiter III, Michael J. Roberts and Jon Biotti

Stacey Lawson, HBS 1996, started a CAD parts representations database company to help designers and engineers with the design process. The company has completed its product and is starting to sell it. The case examines issues involving the organization of the sales... View Details

Keywords: Decision Choices and Conditions; Price; Salesforce Management

November 1996
Case

Del Webb Corporation (C), The

By: Jay W. Lorsch and Samanta Graff

Dion and the other Del Webb directors were open to having Industrial Equity Pacific (IEP) and Webcott Holdings representation on the board. The IEP representative was perceived as reserved and lacking in sophistication. Cotter of Webcott, however, struck the directors... View Details

Keywords: Crisis Management; Management Succession; Strategic Planning; Governing and Advisory Boards; Horizontal Integration; Conflict Management

Article

The Power in Demography: Women's Social Constructions of Gender Identity at Work

By: R. J. Ely

This study examined how women's proportional representation in the upper echelons of organizations affects professional women's social constructions of gender difference and gender identity at work. Qualitative and quantitative data were used. Results suggest that sex... View Details

Keywords: Demographics; Gender; Labor

December 1988
Article

Ordinal Independence in Non-Linear Utility Theory

By: Jerry R. Green and Bruno Jullien

Individual behavior under uncertainty is characterized using a new axiom, ordinal independence, which is a weakened form of the von Neumann-Morgcnslern independence axiom. It states that if two distributions share a tail in common, then this tail can be modified... View Details

Keywords: Preferences

01 Dec 1985
Keynote Speech

Model Management Systems: Proposed Model Representations and Future Designs

By: L. M. Applegate, G. Klein, B. R. Konsynski and J. F. Nunamaker

Keywords: Management Systems

January 1984
Article

A Simulation Analysis of Alternative Pricing Strategies for Dynamic Environments

By: Robert J. Dolan

Researchers of the strategic implications of the well-known demand (e.g., adoption and diffusion) and supply (e.g., experience effects) dynamics have typically sought analytical solutions. Their success in this has been achieved partly by limiting the richness of the... View Details

Keywords: Demand and Consumers; Price; Mathematical Methods; Supply and Industry

1978
Working Paper

Two Representations of Information Structures and Their Comparisons

By: Jerry R. Green and Nancy L. Stokey