Repair - Publications - Faculty & Research

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

vaccinations, but, Sucher says, “there is such an overhang of bad conduct. It’s going to take an amazing amount of work to fully regain trust.” "The challenge is that it takes a sustained history of right to wipe out one wrong." Wells Fargo is also still View Details

Keywords: by Lane Lambert

05 Jun 2023
What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

appreciated Jenny Odell’s thesis that “doing nothing” offers us several useful “tools,” including those of repair (personal reflection and recovery), “a sharpened ability to listen”—a critical resource in a world dominated by telling and... View Details

Keywords: by James Heskett

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

shares that his uncle died of cancer. Before long, the two are sitting at the table discussing whether Peter can split up his crew to handle the most pressing repairs for each of his clients. "In that second version, she is being... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

Cristobal, across Limon Bay. About the only substantial savings that the Americans received from their purchase of the French assets were some old dredges that could be repaired or reconstructed for $500,000 less than it would have cost... View Details

Keywords: by Sarah Jane Gilbert; Transportation

17 Aug 2021
Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

Last month, US Senate Majority Leader Charles Schumer and senators Cory Booker and Ron Wyden introduced draft legislation to legalize cannabis federally. Some commentators say that by expunging federal, nonviolent marijuana offenses from criminal records, the proposed... View Details

Keywords: by Ashish Nanda and Tabatha Robinson

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

and sharing 30,000 repair tips, Xerox saves an estimated $100 million a year through service operations efficiencies. The Eureka analysis also provides important information for new product design.6 Analyzing Employee And Customer... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

11 Jun 2012
Research & Ideas

When Business Competition Harms Society

emissions levels. Vehicles that fail the annual test are banned from being driven in New York until they undergo necessary repairs, or are sold to a buyer in a state that does not require emissions testing. (New Yorkers do receive a one-year waiver for cars requiring... View Details

Keywords: by Carmen Nobel; Auto

26 Sep 2013
Research & Ideas

Behind India’s Economic and Political Woes

This speaks to a very large leaky pipe, into which the government is pouring more resources in the futile hope that the pipe repairs itself. The fear is that this is an election sop, before next year's national elections, in order to... View Details

Keywords: by Zeenat Potia

17 Apr 2017
Research Event

The Most Pressing Issues for Platform Providers in the Sharing Economy

platform that connects pet owners with pet sitters and dog walkers; Rob Infantino, CEO and founder of OpenBay, which connects car owners with repair shops; Elsa Sze, founder and CEO of Agora, which facilitates online town hall meetings... View Details

Keywords: by Carmen Nobel; Service

13 Jan 2014
Research & Ideas

How Government Can Restore the Faith of Citizens

release data on public works requests for repairs such as potholes, graffiti, and broken streetlights. Using a cell phone application developed by the mayor's office, citizens can request service by snapping a photo of the problem and... View Details

Keywords: by Michael Blanding

23 Feb 2009
Research & Ideas

Creative Entrepreneurship in a Downturn

thrive? Bhaskar Chakravorti: Let me start with a replay of a conversation I had recently with Frederick, the person who runs the auto repair shop where I regularly take my 1998 and 2002 vintage cars. I asked him if he was experiencing a... View Details

Keywords: by Martha Lagace

13 Mar 2014
Research & Ideas

Can We Get To Where We Need To Go?

ultimately reach some sort of agreement on transportation funding. The current two-year highway bill is set to expire Nov. 1, and the trust fund that relies on the gasoline tax is expected to run short of money during the summer highway View Details

Keywords: by Dina Gerdeman; Transportation; Air Transportation; Auto

11 May 2015
Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details

Keywords: by Dina Gerdeman; Transportation

05 Dec 2007
Sharpening Your Skills

Sharpening Your Skills: Managing Marketing

productivity, says Professor Gail J. McGovern. In this Q&A, she discusses what executives can do to repair the split and introduces a new diagnostic tool for measuring marketing performance used in the HBS Executive Education program.... View Details

05 May 2003
Research & Ideas

What It Takes to Restore Trust in Business

American business are plainly visible for the whole world to see, Mills warned. Repairing the infrastructure is critically important to restore trust in American business, and tinkering with the rulebook is not enough. The process of... View Details

Keywords: by Martha Lagace; Financial Services

17 Jun 2014
First Look

First Look: June 17

Highway: Technology and Mobility Trends and Opportunities Technological innovation is considered a competitive strength for America, but the nation does not score as high in deploying its technology. U.S. transportation systems are in need of View Details

Keywords: Sean Silverthorne

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

open competition. If you were to divide up the Japanese government's energies between repairing ailing industries and spurring on new ones, how would you do that? Not to be too provocative here, but I would say that this is the wrong way... View Details

Keywords: by Martha Lagace & Hilah Geer

06 May 2015
What Do You Think?

Are You Ready for Personalized Predictive Analytics?

repair a CAT scan machine that had not yet failed. As he was confronted by puzzled hospital administrators, the machine indeed stopped functioning. More recently, many of us have heard the story about the Target customer who was sent... View Details