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- All HBS Web
(230)
- People (1)
- News (86)
- Research (112)
- Multimedia (1)
- Faculty Publications (49)
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- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
shares that his uncle died of cancer. Before long, the two are sitting at the table discussing whether Peter can split up his crew to handle the most pressing repairs for each of his clients. "In that second version, she is being... View Details
- 17 Aug 2021
- Op-Ed
Dispensing Justice: The Case for Legalizing Cannabis Nationally
Last month, US Senate Majority Leader Charles Schumer and senators Cory Booker and Ron Wyden introduced draft legislation to legalize cannabis federally. Some commentators say that by expunging federal, nonviolent marijuana offenses from criminal records, the proposed... View Details
Keywords: by Ashish Nanda and Tabatha Robinson
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
and sharing 30,000 repair tips, Xerox saves an estimated $100 million a year through service operations efficiencies. The Eureka analysis also provides important information for new product design.6 Analyzing Employee And Customer... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
emissions levels. Vehicles that fail the annual test are banned from being driven in New York until they undergo necessary repairs, or are sold to a buyer in a state that does not require emissions testing. (New Yorkers do receive a one-year waiver for cars requiring... View Details
- 17 Apr 2017
- Research Event
The Most Pressing Issues for Platform Providers in the Sharing Economy
platform that connects pet owners with pet sitters and dog walkers; Rob Infantino, CEO and founder of OpenBay, which connects car owners with repair shops; Elsa Sze, founder and CEO of Agora, which facilitates online town hall meetings... View Details
- 26 Sep 2013
- Research & Ideas
Behind India’s Economic and Political Woes
This speaks to a very large leaky pipe, into which the government is pouring more resources in the futile hope that the pipe repairs itself. The fear is that this is an election sop, before next year's national elections, in order to... View Details
Keywords: by Zeenat Potia
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
release data on public works requests for repairs such as potholes, graffiti, and broken streetlights. Using a cell phone application developed by the mayor's office, citizens can request service by snapping a photo of the problem and... View Details
Keywords: by Michael Blanding
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
open competition. If you were to divide up the Japanese government's energies between repairing ailing industries and spurring on new ones, how would you do that? Not to be too provocative here, but I would say that this is the wrong way... View Details
Keywords: by Martha Lagace & Hilah Geer
- 13 Mar 2014
- Research & Ideas
Can We Get To Where We Need To Go?
ultimately reach some sort of agreement on transportation funding. The current two-year highway bill is set to expire Nov. 1, and the trust fund that relies on the gasoline tax is expected to run short of money during the summer highway View Details
- 22 Feb 2010
- Op-Ed
Tragedy at Toyota: How Not to Lead in Crisis
subject himself to intense questioning by regulators and the media. Then he should make a personal commitment to every Toyota customer to repair the damage, including buying back defective cars. 7: Go on offense; focus on winning now.... View Details
- 02 Apr 2001
- What Do You Think?
Telecommuting: Dangerous to Health?
with idiosyncratic copiers for which no repair manual was of any help. This has led to subsequent efforts to develop organizations that are "leaky" when it comes to knowledge that needs to be shared and simultaneously... View Details
Keywords: by James Heskett
- 13 May 2019
- Research & Ideas
The Unexpected Way Whistleblowers Reduce Government Fraud
managers The study’s findings can be applied to customer-supplier contractual relationships in general, says Perez Cavazos, providing a lesson for managers about ways to repair the reputational damage caused by accusations of company... View Details
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
thrive? Bhaskar Chakravorti: Let me start with a replay of a conversation I had recently with Frederick, the person who runs the auto repair shop where I regularly take my 1998 and 2002 vintage cars. I asked him if he was experiencing a... View Details
Keywords: by Martha Lagace
- 12 Jan 2004
- What Do You Think?
How Should We Think About the Exportation of Jobs?
exported—those involving personal services such as face-to-face retailing and repair work. The Wal-Martization of work in the U.S. is emphasized while the fastest-growing types of service jobs in medicine, high-tech maintenance and... View Details
Keywords: by James Heskett
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
maintenance and repair parts and equipment in the U.S., had just held its November 2014 board meeting. The meeting had been productive but not without some soul searching for both the company’s management team and financial sponsors. Was... View Details
Keywords: Sean Silverthorne
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
magnitude of the responsibility is incomparable. For example, the repair and maintenance of levees is a task requiring long-term vision and effort difficult to muster in a political environment in which deferred maintenance is an easy and... View Details
Keywords: by James Heskett
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
of return to the economy that the government has ever realized" What if the proposed investment in infrastructure were split into two major programs, one for physical repair and construction and one for human development? Let’s... View Details
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
leader—"Builds enduring greatness through a paradoxical blend of personal humility and professional will"—except for the fact that he has been plagued with bad decisions regarding his choices for senior management positions and a reluctance to View Details
Keywords: by Jim Heskett
- 17 Jun 2014
- First Look
First Look: June 17
Highway: Technology and Mobility Trends and Opportunities Technological innovation is considered a competitive strength for America, but the nation does not score as high in deploying its technology. U.S. transportation systems are in need of View Details
Keywords: Sean Silverthorne
- 29 Jun 2017
- Research & Ideas
Why Uber Is Worth Saving and How To Do It
Repairing the damage With Uber’s daily management now in the hands of 10 executives—and Kalanick remaining on the board of directors—the company faces immediate challenges: It must fill several high-level vacancies, smooth over relations... View Details