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    Malcolm P. Baker

    Malcolm Baker is the Robert G. Kirby Professor of Business Administration at the Harvard Business School, where he teaches the required course in finance and a short immersive program on investing in life sciences.

    His research is in the... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • 2016
    • Report

    How Do People Pay Rent?

    By: David Hao Zhang
    Households still pay rent primarily with paper methods, even though electronic methods are featured more prominently among high-income, high-education, and high-rent households. These patterns may be explained either by the lack of landlord acceptance of electronic... View Details
    Keywords: Consumer Payments; Rent Payments; Money Order; Credit Card; Checks; Credit Cards; Online Technology; Consumer Behavior; Cash; Leasing
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    • 19 Jun 2007
    • First Look

    First Look: June 19, 2007

    operations? 2) What might be the intellectual added value of such a perspective? 3) What are the basic elements of behavioral operations research? Download the paper: http://www.hbs.edu/research/pdf/07-096.pdf Film Rentals View Details
    Keywords: Martha Lagace
    • June 2013
    • Case

    Olympic Rent-A-Car U.S.: Customer Loyalty Battles

    By: John Deighton and James T. Kindley
    The marketing and operations managers for Olympic Rent-A-Car meet to decide how to respond to changes in the loyalty rewards program at the market-leading competitor. The competitor's program gives awards based on dollars spent instead of days rented and eliminates... View Details
    Keywords: Customer Relationship Management; Competitive Strategy; Marketing; Operations; Service Industry; Service Industry
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    • 23 Feb 2011
    • First Look

    First Look: Feb. 23

    Incumbents Fare in the Face of Increased Service Competition? Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Abstract We explore the conditions under which service... View Details
    Keywords: Sean Silverthorne
    • 13 Sep 2010
    • Research & Ideas

    The Consumer Appeal of Underdog Branding

    examples: Avis's classic slogan "we're number 2" emphasized that it was playing second fiddle to a giant in the rental car business. Oprah Winfrey's success is largely attributable to her ability to construct a repeating... View Details
    Keywords: by Martha Lagace
    • 23 Jul 2001
    • Research & Ideas

    Sam Walton: Great From the Start

    compound annual growth rate in sales of over 28 percent. He was the leading variety store operator in Arkansas, and probably in the adjacent states as well. And then, in a heartbeat, he lost everything. The... View Details
    Keywords: by Richard S. Tedlow; Retail
    • 30 Sep 2002
    • Research & Ideas

    Use the Psychology of Pricing To Keep Customers Returning

    pricing and the merits of billing over time. Also, see an excerpt from a recent Harvard Business Review article by Gourville and collaborator Dilip Soman. Mahoney: What are some first steps managers can take... View Details
    Keywords: by Manda Mahoney
    • 02 Jan 2024
    • Research & Ideas

    10 Trends to Watch in 2024

    The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
    Keywords: by Rachel Layne
    • 09 May 2012
    • Research & Ideas

    Clayton Christensen’s “How Will You Measure Your Life?”

    The Trap Of Marginal Thinking In the late 1990s, Blockbuster dominated the movie rental industry in the United States. It had stores all over the country, a significant size advantage, and what appeared to... View Details
    • 27 Jan 2015
    • First Look

    First Look: January 27

    The Effect of Service Quality and Competition on Demand By: Balasubramanian, Karthik, and David F. Drake Abstract—The use of electronic money transfer through cellular networks... View Details
    Keywords: Sean Silverthorne
    • 05 Jul 2023
    • HBS Case

    What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

    the ballet. Hodges tackled the role with an analytical mindset, instituting data-focused challenges, such as dynamic ticket pricing, and finances improved quickly. Then came a curveball: The ballet learned it would soon lose its View Details
    Keywords: by Ben Rand
    • Web

    Great American Business Leaders of the 20th Century - Leadership

    Steel and Alcoa withstand antitrust accusations Personal and corporate tax rates cut Airmail service starts Influence: High 30 1930 19 The New Deal Commercial View Details
    • January 2003 (Revised May 2005)
    • Case

    Zipcar: Refining the Business Model

    By: Myra M. Hart, Michael J. Roberts and Julia Stevens
    Zipcar is a start-up organized around the idea of "sharing" car usage via a membership organization. This case describes several iterations of the Zipcar business model and financial plan. These iterations include a very early version and a version developed just prior... View Details
    Keywords: Service Operations; Renting or Rental; Business Model; Business Plan; Entrepreneurship; Economic Growth; Management Skills; Transportation; Business Startups; Financial Strategy; Corporate Finance; Growth and Development Strategy; Service Industry; Service Industry
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    • 04 Nov 2008
    • First Look

    First Look: November 4, 2008

    Fashionable Opportunity Harvard Business School Case 209-012 Roberto Charvel is a young MBA graduate making his first personal real estate investment in his native Mexico City. Charvel is planning to purchase and renovate a nine-unit... View Details
    Keywords: Martha Lagace
    • 14 Jul 2008
    • Research & Ideas

    HBS Cases: Reforming New Orleans Schools After Katrina

    the ground there, and became interested in a start-up called New Schools for New Orleans (NSNO) through the work that our student teams have done every January since the storm as part of the HBS New Orleans View Details
    Keywords: by Sarah Jane Gilbert; Education
    • October 2016
    • Case

    The Quiet Ascension of LA Fitness

    By: John R. Wells and Gabriel Ellsworth
    In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details
    Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles
    Related
    • 25 May 2021
    • Research & Ideas

    White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

    services to e-commerce platforms like eBay and Uber. “If other companies invest in building similar race-blind algorithms, that may even the playing field for users,” Zhang says. Without AI, white hosts earn... View Details
    Keywords: by Lane Lambert; Technology; Accommodations
    • 15 Mar 2016
    • First Look

    March 15, 2016

    store. In 2015 the company was developing a strategy for its Smart Platform, a model in which Ocado would lease its software, hardware, and integration services to... View Details
    • Web

    Accounting & Management Awards & Honors - Faculty & Research

    Accounting & Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students 2024 Jonas Heese : Winner of the Best Paper Award at the 2024 Review of Accounting Studies Conference for “Variable Leases Under... View Details