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  • 30 Mar 2020
  • Research & Ideas

Readers Ask: I Need Tips for Working at Home

Shifting to remote work raises many questions for managers and employees, especially when it happens quickly as a result of a crisis. Prithwiraj “Raj” Choudhury, the Lumry Family Associate Professor of... View Details
Keywords: by Kristen Senz
  • 11 Mar 2013
  • Research & Ideas

Marissa Mayer Should Bridge Distance Gap with Remote Workers

cutting-edge company again, that would be even better. Second, Mayer should begin thinking about the organizational fallout from her decision. Some observers suggest that she may simply want many people who work from home to leave... View Details
Keywords: by Lakshmi Ramarajan; Publishing; Web Services
  • 14 Sep 2023
  • Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

were first collected in 1948. COVID-19 did not destroy all the gains moms have made, and that’s good news,” McGinn says. Similarly, some of the changes to work instituted in response to COVID-19—such as View Details
Keywords: by Kara Baskin
  • March 2025 (Revised May 2025)
  • Case

ING Türkiye: Flexible Work in a Competitive Banking Environment

By: Ashley Whillans and Nico Schaefer
This case explores ING Türkiye’s journey toward workplace flexibility within the traditionally conservative Turkish banking sector. Beginning with early remote work experiments in 2015 and culminating in the FlexING model, by 2024 ING Türkiye had positioned itself as a... View Details
Keywords: Talent and Talent Management; Employee Relationship Management; Working Conditions; Business or Company Management; Adaptation; Competition; Organizational Culture; Banking Industry; Turkey
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  • March 2025 (Revised June 2025)
  • Case

Designing the Future of Work: Atlassian's Distributed Work Practices

By: Ashley Whillans and Gabriel Rondón Ichikawa
In early 2020, the software company Atlassian made a bold commitment: employees could work from anywhere—forever. While many tech peers reversed course on remote work, Atlassian worked to optimize their fully distributed model across 13 countries. This case follows... View Details
Keywords: Transformation; Working Conditions; Management Practices and Processes; Product Development; Organizational Culture; Business Strategy; Employees; Technology Industry
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  • Teaching Interest

Managing the Future of Work (MBA Education—Elective Curriculum)

By: Christopher T. Stanton

The nature and scope of work is changing rapidly, creating massive business challenges in the shadow of broader political and social shifts.  HBS launched a major initiative in 2017 on Managing the Future of Work to define these workplace issues and... View Details

  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

intraorganizational email networks. This is significant, given concerns that remote work might lead to siloed email networks, a pattern that might affect collaboration and innovation. Workers in the hybrid... View Details
Keywords: by Ben Rand
  • 22 Oct 2021
  • Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

The COVID-19 pandemic made remote work more the norm than the exception, and now many companies are struggling to map out a hybrid plan that both managers and employees can embrace long term. With... View Details
Keywords: by Michael Blanding
  • 14 Sep 2020
  • Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

administration in the HBS Strategy Unit. “It’s very taxing, to be honest.” Shifting to remote work at the start of the pandemic stripped away whatever was left of the elusive 9-to-5 business day and replaced... View Details
Keywords: by Danielle Kost
  • 02 Aug 2012
  • Working Paper Summaries

The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational Work Teams

Keywords: by Melissa A. Valentine, Bradley R. Staats & Amy C. Edmondson
  • 2025
  • Working Paper

The Hidden Costs of Flexible Labor Models: How Working Multiple Jobs Affects Employees

By: Paige Tsai and Ryan W. Buell
As operations increasingly rely upon flexible labor models—such as gig, part-time, and remote work—it has become commonplace for individuals to work multiple jobs. Across three studies, relying on a combination of transaction-level data from 90,548 customers of a... View Details
Keywords: Behavioral Operations; Employee Behavior; Job Design; Sustainable Operations; Job Design and Levels; Personal Finance; Well-being; Happiness; Satisfaction; Wages
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  • 24 Mar 2020
  • Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

the challenges and inspire their organizations to help the world work its way through these difficult times. In a crisis like this, there is no place for leaders to be bragging or overpromising the capabilities of their company or using... View Details
Keywords: by Bill George; Health
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

When the pandemic forced employees to flee offices and work from home in droves last year, many business leaders worried that productivity might take a dive. Would remote workers be too tempted by the lures... View Details
Keywords: by Michael Blanding
  • 09 May 2024
  • Research & Ideas

Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

development (R&D), making the finding relevant for leaders of research-intensive organizations trying to calibrate hybrid work policies. To be sure, remote work can reduce... View Details
Keywords: by Ben Rand
  • 04 Oct 2022
  • What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

to a rubber band that snaps back toward a somewhat constant middle ground even after pandemic-level disruptions. Here’s the argument as it applies to remote work or “work from anywhere”: View Details
Keywords: by James Heskett
  • 08 Feb 2022
  • Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

Employers were so impressed with how smoothly their employees handled remote work during the dramatic lockdowns in the first year of the COVID-19 pandemic that many are going permanently remote, ditching... View Details
Keywords: by Jay Fitzgerald
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

lead to misunderstandings and discord that can damage working relationships, she says. In a post-pandemic world where hybrid meetings have become the norm for many businesses, the findings provide a cautionary tale about the rifts that... View Details
Keywords: by Michael Blanding
  • 04 May 2021
  • Cold Call Podcast

Reversing Brain Drain: Moving Talent to Middle America

  • 04 Apr 2022
  • Research & Ideas

Tech Hubs: How Software Brought Talent and Prosperity to New Cities

note. Fold in the recent rise of remote work amid the COVID-19 pandemic and the question arises: Has the trend peaked? Tech history as told by patents To look at the trends, Kerr and Chattergoon examined... View Details
Keywords: by Rachel Layne
  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

happened—can leave some attendees in the dark about nuances and next steps. The researchers also found that switching from on-site to remote work reduced “bounce time,” a term they use to describe impromptu... View Details
Keywords: by Kristen Senz

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