Remote Operations - Publications - Faculty & Research

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

has exacerbated these disparities. According to McKinsey, 40 percent of Black K-12 students received no remote instruction during the most recent school year, and another 46 percent had only subpar remote... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

11 Mar 2014
First Look

First Look: March 11

and find that employees hired from low employment districts outperform their non-remote counterparts in standardized verbal and logical tests at the recruitment stage. To explain why the firm might be more likely to select high ability individuals from View Details

Keywords: Sean Silverthorne

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

platforms, in contrast to most other firms who focused on stand-alone applications. It was an approach that permeated both their tools business—the software they provided to other programmers for developing applications; and the operating... View Details

Keywords: by Sean Silverthorne

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

your operations is critical because, even if you are not prioritizing it, your competition is. In addition, your competition may also be operating with 10-20 percent less real estate needs post-pandemic due... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

product enabled customers to turn on motors and lights for different items, such as a car built out of the plastic bricks, with a remote control. However, once the entrepreneur added a feature that turns on lights automatically in... View Details

Keywords: by Rachel Layne

19 Aug 2021
Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

As organizations eagerly reopen their doors more than a year after the COVID-19 pandemic began, many will be surprised to watch their employees walk out—for good. Companies have been quick to set blanket policies that range from a full return to offices to fully View Details

Keywords: by Hise O. Gibson and MaShon Wilson

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

Conduct, your jobs are secure. This decision was made with 100 percent support of the Firm’s Operating Committee. At the end of this year, we will know what we are dealing with, and hopefully, the economy will be on the mend by then.”... View Details

Keywords: by Boris Groysberg and Sarah Abbott

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

years later another colleague relies on Amazon for delivery of dog food to a remote location in Maine at a price comparable to the local supermarket.) There is no question that Bezos has built a retailing juggernaut, one that is capturing... View Details

Keywords: by James Heskett; Retail

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

chains and people analytics to artificial intelligence-based models and automated biotechnology research, organizations further along the digital curve are responding differently than those still wondering how to evolve. The digital technology embedded throughout their... View Details

Keywords: by Danielle Kost

30 Jun 2003
Research & Ideas

Computer Security is For Managers, Too

company computer systems is often left unclear. Managers need to ask, "Who should have remote access to the corporate network? What safeguards must be in place before employees can connect to the corporate network from a View Details

Keywords: by Robert D. Austin & Christopher A.R. Darby

08 Feb 2016
Research & Ideas

The Civic Benefits of Google Street View and Yelp

Yelp restaurant reviews to target hygiene inspections? “There is so much data now, it’s exhilarating—and frightening” “There is all sorts of data that is coming in now,” says Luca, “and if you use it carefully you could revamp the way that every policy is evaluated and... View Details

Keywords: by Michael Blanding; Consumer Products

24 Jan 2005
Research & Ideas

Entrepreneurial Hospital Pioneers New Model

decided to start Narayana Hrudayalaya. It's kind of a Robin Hood hospital. When you walk in with a heart ailment, if you can pay, you pay; if you can't pay, you get treated for free. It doesn't matter what your heart ailment is. Its View Details

Keywords: by Martha Lagace; Health

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

Unique Identification System," with Anjali Raina (HBS AMP 174, 2008), executive director of the HBS India Research Center in Mumbai. "Any company that wants to operate in emerging markets that are large and populous, like China,... View Details

Keywords: by Dina Gerdeman

01 Mar 2011
First Look

First Look: March 1

they may fail to notice when the moment is right for action on one path. They may also seem too remote and aloof to their staffs. The best leaders can zoom in to examine problems and then zoom out to look for patterns and causes. They... View Details

Keywords: Sean Silverthorne

10 Nov 2003
Research & Ideas

The Hard Numbers on Social Investments

valuation data for those that had experienced a liquidity event. Of the 110 investments, 95 were operating companies and 15 were other social purpose investment vehicles. Fifty-five percent of the 95 companies were still in business and... View Details

Keywords: by Manda Salls

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

service their entire IT operation in a proprietary environment in a single remote location. Freed from the burdens of day-to-day IT management," he said, "companies can devote more of their time to... View Details

Keywords: by Jim Aisner

12 Jun 2019
Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

Invitations to recruiting events Beyond the basics: Seek examples of job descriptions (JDs) and critiques of those you’ve written. Most investors were operators once and have a good sense of how to write a good JD. Investors may also have... View Details

Keywords: by Julia Austin

29 May 2020
Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details

Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness

10 Apr 2013
Research & Ideas

Learning Curve: Making the Most of Outsourcing

remotely from their homes or at a reading center. As new scans come in, they are randomly assigned to the radiologists, who must be licensed in the state and credentialed at the hospital where the scan was performed. The random assignment... View Details

Keywords: by Paul Guttry; Health

22 May 2020
In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

they said: Hospitals will rethink payment and operating models Leemore S. Dafny: Physician organizations will expand The decline in independent physician practices will accelerate, leading to larger physician organizations and more... View Details