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  • All HBS Web  (9,036)
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    • News  (1,357)
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Show Results For

  • All HBS Web  (9,036)
    • People  (12)
    • News  (1,357)
    • Research  (6,876)
    • Events  (37)
    • Multimedia  (53)
  • Faculty Publications  (5,688)
← Page 4 of 9,036 Results →
  • 20 Apr 2021
  • News

Get Ready for the Relationship Renaissance

Photo courtesy of Hinge Photo courtesy of Hinge With vaccines more readily available and the world inching toward recovery, Justin McLeod (MBA 2011), founder and CEO of the dating app Hinge, predicts singles will be getting serious about dating. Surveys by the... View Details
Keywords: Private Households; Personal Services
  • 1993
  • Article

Changing Relationships in the Concessions Process

By: Louis T Wells Jr
Keywords: Change; Relationships; Negotiation
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Wells, Louis T., Jr. "Changing Relationships in the Concessions Process." Transnational Corporations and the Exploitation of Natural Resources 57 (1993): 244–269.
  • 19 Dec 2014
  • Research & Ideas

China’s Complicated Relationship With Mother Nature

Despite its name, the Great Wall of China began as a series of smaller, isolated defensive fortifications. Those structures grew and were later unified into the imposing structure that exists today. The Great Wall is a great metaphor for the Chinese economy. By... View Details
Keywords: Re: William C. Kirby; Manufacturing
  • Video

OnBoard The Board Chair – Executive Director Relationship

  • January 2007 (Revised January 2010)
  • Case

Tom Muccio: Negotiating the P&G Relationship with Wal-Mart (A)

By: James K. Sebenius and Ellen Knebel
Describes the retailer-supplier negotiations of Tom Muccio, one of the earlier Proctor & Gamble (P&G) employees to be based in Bentonville, Arkansas, in negotiating the early operational components of the supplier-retailer partnership between P&G and Wal-Mart in the... View Details
Keywords: Negotiation Process; Supply Chain Management; Partners and Partnerships; Conflict and Resolution; Bentonville
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Sebenius, James K., and Ellen Knebel. "Tom Muccio: Negotiating the P&G Relationship with Wal-Mart (A)." Harvard Business School Case 907-013, January 2007. (Revised January 2010.)
  • Summer 2012
  • Article

Building Effective Business Relationships in China

By: Roy Y.J. Chua
Keywords: China; China
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Chua, Roy Y.J. "Building Effective Business Relationships in China." MIT Sloan Management Review 53, no. 4 (Summer 2012).
  • 17 Feb 2012
  • News

ESG seeks meaningful relationship with performance

  • 08 Apr 2025
  • News

Relationships 2.0: Become a Better Negotiator

  • March 2003
  • Background Note

Managing a Customer Relationship Over Time

By: Das Narayandas
Describes the different ways in which vendors can sell a portfolio of products to industrial customers. View Details
Keywords: Customer Relationship Management; Management; Marketing Strategy; Product Marketing; Networks; Sales; Manufacturing Industry
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Narayandas, Das. "Managing a Customer Relationship Over Time." Harvard Business School Background Note 503-071, March 2003.
  • 2000
  • Chapter

Relationship Marketing and Key Account Management

By: Joseph P. Cannon and N. Narayandas
Keywords: Customer Relationship Management
Citation
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Cannon, Joseph P., and N. Narayandas. "Relationship Marketing and Key Account Management." In Conceptual Foundations in Relationship Marketing, edited by Jagdish N. Sheth and Atul Parvatiyar, 407–430. Thousand Oaks, CA: Sage Publications, 2000.
  • March 2002 (Revised May 2007)
  • Case

Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)

By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Banking Industry; Canada
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Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
  • 2016
  • Working Paper

The Attenuating Effect of Banking Relationships on Credit Market Disruption

By: Stefan Dimitriadis and Mike Horia Teodorescu
This article examines how the relationship between banks and corporations moderates the effect of credit market disruptions. The 2008-09 financial crisis led to a dramatic restriction in the supply of credit to corporations via the syndicated loan market... View Details
Keywords: Banks and Banking; Relationships; Financial Markets; System Shocks; Banking Industry; United States
Citation
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Dimitriadis, Stefan, and Mike Horia Teodorescu. "The Attenuating Effect of Banking Relationships on Credit Market Disruption." Working Paper, July 2016.
  • 1986
  • Chapter

Relationship Management of Distributors: A Proposed Framework

By: V. K. Rangan
Keywords: Distribution; Relationships
Citation
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Rangan, V. K. "Relationship Management of Distributors: A Proposed Framework." In Marketing Channels: Relationships and Performance, edited by Luca Pellegrini and Srinivas K. Reddy. Lexington: Lexington Books, 1986.
  • Other Article

Exploring the Relationship Between Architecture Coupling and Software Vulnerabilities

By: Robert Lagerstrom, Carliss Y. Baldwin, Alan MacCormack, Daniel J. Sturtevant and Lee Doolan
Employing software metrics, such as size and complexity, for predicting defects has been given a lot of attention over the years and proven very useful. However, the few studies looking at software architecture and vulnerabilities are limited in scope and findings. We... View Details
Keywords: Security Vulnerabilities; Software Architecture; Metrics; Software; Complexity; Measurement and Metrics
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Lagerstrom, Robert, Carliss Y. Baldwin, Alan MacCormack, Daniel J. Sturtevant, and Lee Doolan. "Exploring the Relationship Between Architecture Coupling and Software Vulnerabilities." Proceedings of the International Symposium on Engineering Secure Software and Systems (ESSoS) 9th (2017): 53–69. (Part of Lecture Notes in Computer Science, ISSN 0302-9743.)
  • February 2002 (Revised March 2002)
  • Case

Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Banking Industry; Canada
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Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.)
  • Aug 2010
  • Conference Presentation

The Micro-Foundations of Performance in Vertical Relationships

By: Ranjay Gulati
Keywords: Performance; Relationships
Citation
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Gulati, Ranjay. "The Micro-Foundations of Performance in Vertical Relationships." Paper presented at the Academy of Management Annual Meeting, Montreal, August 2010.
  • June 2009
  • Teaching Note

Infosys' Relationship Scorecard: Measuring Transformational Partnerships (TN)

By: Francisco de Asis Martinez-Jerez
Teaching Note for [109006]. View Details
Keywords: Consulting Industry; Information Technology Industry; India
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Martinez-Jerez, Francisco de Asis. "Infosys' Relationship Scorecard: Measuring Transformational Partnerships (TN)." Harvard Business School Teaching Note 109-007, June 2009.
  • 25 Mar 2025
  • News

How to Mend Workplace Relationships After Microaggressions

  • 27 Jul 2022
  • News

Navigating Peer Relationships While Climbing the Ladder

  • 1980
  • Chapter

Managing Communications and Conflict in Interpersonal Relationships

By: John J. Gabarro and Cyrus F. Gibson
Keywords: Interpersonal Communication; Conflict Management; Relationships
Citation
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Gabarro, John J., and Cyrus F. Gibson. "Managing Communications and Conflict in Interpersonal Relationships." In Managing Organizational Behavior, edited by C.F. Gibson. Homewood, IL: Richard D. Irwin, 1980.
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