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- Faculty Publications (39)
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- All HBS Web (374)
- Faculty Publications (39)
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
"predicament" or event that reflects poorly on their competence, character, or commitment at some point in time, due to mistakes they have made in the past that have become public knowledge, or competency gaps (e.g.,... View Details
Keywords: by Mallory Stark
- 14 May 2018
- Research & Ideas
Amazon vs. Whole Foods: When Cultures Collide
other hand, always prided itself on its personal touch, empowering individual stores—even individual employees—to make decisions about products that emphasize high quality, healthy, and local foods. That decentralization, however, caused enormous inefficiencies that... View Details
- 07 Mar 2011
- Research & Ideas
Why Companies Fail—and How Their Founders Can Bounce Back
Ghosh, a senior lecturer at Harvard Business School who has held top executive positions at some eight technology-based start-ups. If failure refers to failing to see the projected return on investment, then the failure rate is 70 to 80... View Details
Keywords: by Carmen Nobel
- 01 Dec 2023
- News
The Imposter Among Us
points of transition along the way. In the stories that follow, alumni share their own reflections on feeling like an imposter, and how they reconcile this inner view with the picture of success that the world reflects back to them. Flip... View Details
- Web
Cold Calling - Christensen Center for Teaching & Learning
calling has three key objectives: Establish and reinforce high expectations for student preparation Provide a developmental opportunity for the opening student with respect to content mastery, critical thinking, and communication skills Catalyze the discussion and... View Details
- 29 Nov 2010
- HBS Case
United Breaks Guitars
quick hop to the mainstream media; by the end of July, the video had been viewed 4.6 million times, with external references expanding that audience by many more millions. Click to watch.“United Breaks Guitars,” created by Canadian... View Details
Keywords: by Julia Hanna
- 01 Mar 2024
- News
In Harmony
Goldman Sachs.” Kim wrote to Haverford alumnus and Goldman co-chairman John Whitehead (MBA 1947) and got the nod for an interview. “The VP who interviewed me kept asking about topics that had appeared in the Wall Street Journal,” says Kim, who assumed “journal” View Details
- 28 Jan 2014
- First Look
First Look: January 28
the Public Corporation, and Greater Commitments to Sustainability: Signals from the Corporate Board By: Eccles, Robert G., J. Herron, and George Serafeim Abstract—This book is a comprehensive reference work exploring recent changes and... View Details
Keywords: Sean Silverthorne
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
the Primer, an asterisk indicated that the salesman was supposed to point to the item that he was referring to: I think the ordinary daily transactions with your customers may be arranged in five classes,... View Details
Keywords: by Walter A. Friedman
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
enforcement agency. Its official fact sheet read, “The primary function of the FBI is law enforcement.” Today, the fact sheet reads “national security.” LESSONS ABOUT THE INTERPLAY OF DESIGN AND IDENTITY IN TIMES OF RADICAL CHANGE At each View Details
Keywords: by Carmen Nobel
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
involvement in mergers and acquisitions. Larger firms were more likely to include social skills in their job-search requirements. Being a multinational corporation was associated with a 4.7 percentage point increase in the probability of... View Details
Keywords: by Jay Fitzgerald
- 16 Feb 2023
- HBS Case
ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?
The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details
- 2013
- Dissertation
Designing Freemium: A Model of Consumer Usage, Upgrade, and Referral Dynamics
By: Clarence Lee, Vineet Kumar and Sunil Gupta
Abstract. Over the past decade "freemium" (free + premium) has become the dominant business model among internet start-ups for its ability to acquire and monetize a large install-base with limited marketing resources. Freemium is a hybrid strategy where a firm offers... View Details
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
Uncertainty, Complexity, and Ambiguity. While these words seem similar in many respects, a key point of VUCA is that each of these terms describes a different situation that requires a specific response. Nathan Bennett, a professor with... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- Web
Diversity and Inclusion - Christensen Center for Teaching & Learning
identities For example, using language that implicitly holds as a norm heterosexuality, Democratic Party affiliation, high socioeconomic status, or heavy drinking during social events. Suggestions: Use neutral references (e.g., “partner,”... View Details
- 18 Nov 2014
- First Look
First Look: November 18
personal selling to successfully promote products and brands in the marketplace. In this study, we jointly examine the effect of mass-media advertising and personal selling in the context of U.S. presidential elections, where the former is View Details
Keywords: Sean Silverthorne
- 05 Oct 2023
- Blog Post
A Pathway to Public Service: Brandon Moore (MBA/MPP 2025)
range of elective options from both schools. What was your background before attending Harvard Business School? I was a helicopter pilot! Upon graduating from West Point in 2014, I commissioned as an Army aviation officer. My service... View Details
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
percentage points higher in patient satisfaction surveys than specialists with whom the primary care doctor didn’t train, finds new research published in JAMA Internal Medicine. PCPs and specialists who spent their early years together... View Details
- 23 Sep 2014
- First Look
First Look: September 23
that pursue a social mission through the use of market mechanisms. These hybrid organizations, often referred to as social enterprises, combine aspects of both charity and business at their core. In this paper we distinguish between two... View Details
Keywords: Sean Silverthorne
- 05 Jul 2022
- What Do You Think?
Have We Seen the Peak of Just-in-Time Inventory Management?
facing new challenges posed by the rise of what John referred to as the “tribal spectrum” and the polarization that accompanies it. Perhaps the most significant question raised by respondents was that of balance. To what extent should a... View Details