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- All HBS Web (350)
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- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
crisis? Consumers expect quite a bit from their brand partners during a crisis, seeing them as critical partners to governments, non-profit relief organizations, and NGOs because of the powerful platform a strong brand delivers for... View Details
Keywords: by Jill Avery and Richard Edelman
- 25 Oct 2020
- Research & Ideas
The Dark Side of Fintech Borrowing
regulatory scrutiny and investors’ appetite for high yields. [div class=infogram-embed data-id=_/dXAGwnYmit60tm0vtk17][/div]But even with more defaults, fintech lenders weren’t likely to be hurt, in part because the companies charge higher View Details
- 06 Aug 2019
- Cold Call Podcast
Super Bowl Ads Sell Products, but Do They Sell Brands?
by these smart devices. There was another theme around women's empowerment, right? I think the women's empowerment theme will quite possibly resonate into the next Super Bowl. Kenny: We have time for one more question, folks. Speaker 4:... View Details
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
research effort in which we carefully examined more than 200 well-established management practices as they were employed over a ten-year period by 160 companies. Our findings took us quite by surprise. Most of the management tools and... View Details
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
the treaty, Secretary of State John Hay warned of "grave consequences" and threatened to send the Marines. The Panamanians soon capitulated. The whole thing was quite sordid, although the cynic in me can't help but admire the... View Details
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
cases where a truck will need to be driven by a human or a cash register will need a person to operate it, but will you need as many humans? The answer is “no.” And will the unemployment rate increase at some point? I suspect it will.... View Details
Keywords: by Dina Gerdeman
- 10 May 2022
- Research & Ideas
Being Your Own Boss Can Pay Off, but Not Always with Big Pay
to quit their jobs at record rates and try new posts and career paths. But self-employment, an option many workers are reportedly pursuing during the so-called Great Resignation, may not be as lucrative as... View Details
Keywords: by Jay Fitzgerald
- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
center employees are often expected to 'de-Indianize' many elements of their behavior—for example, by adopting a Western accent and attitude," the paper explains. Wipro was dealing with a big dropout dilemma; more than half of its call center employees View Details
- 15 Apr 2015
- Research & Ideas
Why Americans Voted for an Income Tax
benefits and of ability to pay." Here, FDR sounds very much like an economics professor. He identifies a principle, a "guide," for policy that relies on abstract concepts like "ability to pay" and "benefits received." But FDR is also... View Details
Keywords: by Matthew C. Weinzierl
- 03 Mar 2003
- Research & Ideas
Top Ten Legal Mistakes Made by Entrepreneurs
much to the attorney. "While the language of the law can be intimidating, the concepts are usually quite straightforward," she says. "Lawyers tend to be risk averse, and if you delegate to them you will usually stay out of... View Details
Keywords: by Staff
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
companies to compete. The reality is much different in developing economies, where the rule of law might be poorly enforced, social anarchy flourishes, or the military runs the government. So, it is quite remarkable when entrepreneurs in... View Details
Keywords: by Sean Silverthorne
- 31 Aug 2020
- What Do You Think?
Why Don’t More Organizations Understand the Power of Diversity and Inclusion?
of performance measures. It is quite likely that the rich get richer in this effort; organizations exhibiting greater diversity are more attractive to talented people with diverse backgrounds. Talent retention depends to a large degree on... View Details
Keywords: by James Heskett
- 02 Jun 2021
- Research & Ideas
A Rare Find in Health Care: A Simple Solution to Racial Inequity
hospital care. They focused on the mortality rates for heart attacks, an ailment that typically requires patients to seek hospital care, and where mortality is a validated measure of hospital quality. They found that in the late 1990s,... View Details
- 16 Sep 2019
- Research & Ideas
Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
is ready for audiences, making them risky and expensive propositions. “Each one is a huge project, and the success rate is quite low,” says Hong Luo, the James Dinan and Elizabeth Miller Associate Professor... View Details
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
thought would be short-lived. But when we looked at the turnover rates again a few years later, we discovered the rate was about the same, but the driving cause was more than just the rapid change in IT: It... View Details
Keywords: by Martha Lagace
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
exports provide positive externalities and thus should be encouraged by government, the policy question is how to do so most effectively. One large body of thinking is devoted to identifying general barriers to exports that reduce trade below its socially optimal... View Details
Keywords: by Christian Ketels
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
work. Workers who prefer to work from home may find increased productivity, reduced commute time, and a lower quit rate because they are overall happier. For clients, this experience, together with... View Details
Keywords: by Hong Luo and Alberto Galasso
- 04 Nov 2010
- What Do You Think?
Why Do We Chase Stars?
disrupting its compensation scheme, and discourages promising internal talent that isn't considered quite ready for the job. Then the outsider fails to perform up to (probably inflated) expectations, and the staffing process starts again.... View Details
Keywords: by Jim Heskett
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
When companies have the same capabilities and motivation, they care about the battle and have the necessary skills to fight it. Skills in execution make the difference here—and because other scholars have addressed these challenges quite... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
fact that most customers who defected from a particular bank gave "interest rates" as the reason for switching banks seemed to suggest that their original bank's interest rates were not competitive. However, his additional... View Details
Keywords: by Amy Edmondson & Mark D. Cannon