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- All HBS Web (437)
- Faculty Publications (36)
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- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
transparent communication. Embracing a program that is Unrelenting and iterative. Setting Concentrated and focused steps to serve as a guiding set of goals. Driving Action by accepting uncertainty as the new normal. Embracing Agility and... View Details
Keywords: by Sean Silverthorne
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
technology." The book provides a quick overview of the social technology that helps global corporate communication mimic personal conversation: internal blogs (in which leaders share their thoughts and employees have a chance to comment),... View Details
Keywords: by Carmen Nobel
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
In a cluttered online world, few can resist the convenience of an automated ranking when deciding what movie to watch on Netflix or which seafood restaurant looks promising in a Google search. But when it comes to finding a job candidate... View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
account. This was largely because half of the population lived below the poverty line, and banks, understandably, were not eager to serve a moneyless customer base. "Banks find it an unprofitable proposition to View Details
- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to note: Adrià should lower his staff numbers, use cheaper... View Details
- 19 Aug 2021
- Op-Ed
Don't Ignore Your Employees' Misery—TAKE Control
As organizations eagerly reopen their doors more than a year after the COVID-19 pandemic began, many will be surprised to watch their employees walk out—for good. Companies have been quick to set blanket policies that range from a full... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
Harvard Business School, where he teaches the (MBA) Foundations business history course, Creating Modern Capitalism. He also serves as co-editor of the Business History Review. Al Chandler is appropriately regarded as the founder of the... View Details
Keywords: by Sean Silverthorne
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
their employees working. Some are big, like General Motors, a car company that's making ventilators. Others are small, mom-and-pop restaurants that are making up fruit-and-vegetable boxes for people and delivering them door-to-door.”... View Details
- 19 Oct 2021
- Research & Ideas
Fed Up Workers and Supply Woes: What's Next for Dollar Stores?
convenience, the quick in-and-out. And they’ve gone into underserved areas. They’re affordable and in low-population-density areas. They’re very successfully serving those. The pressure will be on the small... View Details
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and redesigning roles and responsibilities to score View Details
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
did against precious metals? I argue that they do. By and large all cryptocurrencies possess all of our favorite qualities in an electronic currency: speed of transaction, ease of portability (compared to say a credit card or a phone app like Chase View Details
Keywords: by Sean Silverthorne
- 13 Mar 2017
- Research & Ideas
Hiding Products From Customers May Ultimately Boost Sales
way to handle assortment rotation strategy—even restaurants. “For example, some sushi restaurants serve unique sushi rolls on a conveyor belt that passes in front of customers,” Ferreira and Goh write in the... View Details
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
September–October 2017 Harvard Business Review GE's Global Growth Experiment: The Company Pushed Cross-Business Collaboration By: Gulati, Ranjay Abstract—Like many other companies, GE under Immelt had to figure out how to balance serving... View Details
Keywords: Carmen Nobel
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
work. A knowledge repository has the potential to help peripheral individuals gain access to valuable knowledge because it is universally available and can be used without social interaction. However, for it to successfully serve this... View Details
Keywords: Dina Gerdeman
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
impact on our trajectory." Last year, with three remaining locations in the Boston area, Finale's original lead investors acquired a majority ownership in the business, folding it into a Rhode Island-based holding company where Conforti now View Details
- 23 Dec 2002
- Research & Ideas
Setting the Stage: A Young Scholar at HBS
University of Pennsylvania? Wadhwani: My research focuses on the historical development of banking services for ordinary Americans. In the early nineteenth century, banks primarily served the commercial financing needs of merchants, and a... View Details
- 03 Mar 2014
- Research & Ideas
Facebook’s Future
machine that enables marketers to serve targeted messages on the basis of our email address or mobile phone number. But in 2024, technology will make possible real-time marketing possible. As we auto-broadcast our social data, Facebook... View Details
Keywords: by Mikolaj Piskorski
- 17 Sep 2013
- First Look
First Look: September 17
for fulfilling work. In fact, multiple pieces of evidence suggest that diaspora use of oDesk increases with familiarity of the platform, rather than a scenario where diaspora connections serve to navigate uncertain environments. We... View Details
Keywords: Sean Silverthorne
- 06 Aug 2001
- Research & Ideas
Go Global—or No? Can You Make the Case?
have to translate the interface software, or at least the manuals, into local languages. We'd need additional resources in business development and product support to manage all this. Selling ClearCloud in Europe is going to cost a lot more than $500,000 a year—"... View Details
Keywords: by Walter Kuemmerle
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
When cybersecurity firm CrowdStrike distributed a faulty software update in July, it impacted a staggering 8.5 million devices. The crisis rippled through commercial airline operations, package delivery logistics, ecommerce, and health care, to name a few. This... View Details
Keywords: by Hise Gibson and Anita Lynch