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  • April 1982 (Revised June 1985)
  • Case

Westinghouse Electric Corp.: Quality of Earnings Analysis

Westinghouse had just issued its annual report to shareholders for the year ending December 31, 1973. The report indicates that sales have increased to a record $5.7 billion but that net income is down almost 20% from its record level of $199 million in the previous... View Details
Keywords: Business Earnings; Financial Reporting; Corporate Finance; Electronics Industry
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Bartczak, Norman. "Westinghouse Electric Corp.: Quality of Earnings Analysis." Harvard Business School Case 182-239, April 1982. (Revised June 1985.)
  • November–December 1987
  • Article

Competing on the Eight Dimensions of Quality

By: David A. Garvin
Keywords: Competition; Quality
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Garvin, David A. "Competing on the Eight Dimensions of Quality." Harvard Business Review 65, no. 6 (November–December 1987).
  • 01 Dec 2006
  • What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

that foreign companies employ 5.4 million in the United States. Clark is not optimistic about today's societies that have not had a long history of cultural foundations and functioning institutions that support the kind View Details
Keywords: by by Jim Heskett
  • July 2023
  • Article

Impacts of Electricity Quality Improvements: Experimental Evidence on Infrastructure Investments

By: Robyn C. Meeks, Arstan Omuraliev, Ruslan Isaev and Zhenxuan Wang
Hundreds of millions of households depend on electricity grid connections providing low quality and unreliable services. Understanding the impacts of and consumer response to electricity quality improvements is important for development and the environment. We... View Details
Keywords: Infrastructure; Energy; Quality; Kyrgyzstan
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Meeks, Robyn C., Arstan Omuraliev, Ruslan Isaev, and Zhenxuan Wang. "Impacts of Electricity Quality Improvements: Experimental Evidence on Infrastructure Investments." Art. 102838. Journal of Environmental Economics and Management 120 (July 2023).
  • 2016
  • Case

Advanced Leadership Pathways: Mahendra Bapna and Technology Education in India

By: Rosabeth Moss Kanter and Pamela Yatsko
Keywords: India; Education; Higher Education; Leadership; Leadership Skills; Technology Education; Tata Motors; Outcome-based Technology Education; OBTE; Indian Institute Of Technology; IIT; Engineering College; Global Management Consulting; University-21; Federation Of Indian Chambers Of Commerce And Industry; FICCI; Indian Economy; Information Technology; Tertiary Education System; University; University Level; Colleges; Institutes Of Technology; Academia; Academia-industry; Technical Institutes; Indian Institute Of Technology Jodhpur; IITJ; IIT Rajasthan; Infrastructure Development; Senior Student Syndrome; Industry Immersion Program; Technology; India
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Kanter, Rosabeth Moss, and Pamela Yatsko. "Advanced Leadership Pathways: Mahendra Bapna and Technology Education in India." Harvard Business Publishing Case 316-163, 2016. (Harvard Advanced Leadership Initiative.)
  • 25 Jul 2013
  • News

An Engine of Education Innovation

the principles of enterprise to education. "It was an extraordinary opportunity: They agreed to let a 30-year-old Internet entrepreneur develop a course on education reform at the best business school in the... View Details
Keywords: Educational Services; Educational Services
  • November 1997
  • Case

Intercon Electric Corporation: Quality of Earnings Analysis

By: David F. Hawkins and Norman Bartczak
Keywords: Business Earnings; Energy Industry
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Hawkins, David F., and Norman Bartczak. "Intercon Electric Corporation: Quality of Earnings Analysis." Harvard Business School Case 198-013, November 1997.
  • April 2001
  • Supplement

General Electric 2000: Quality of Earnings Assessment

By: David F. Hawkins
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Hawkins, David F. "General Electric 2000: Quality of Earnings Assessment." Harvard Business School Spreadsheet Supplement 101-707, April 2001.

    Changes in Quality of Care After Hospital Mergers and Acquisitions

    The hospital industry has consolidated substantially during the past two decades and at an accelerated pace since 2010. Multiple studies have shown that hospital mergers have led to higher prices for commercially insured patients, but research about effects on... View Details

    • 02 Apr 2019
    • Working Paper Summaries

    Managerial Quality and Productivity Dynamics

    Keywords: by Achyuta Adhvaryu, Anant Nyshadham, and Jorge Tamayo; Fashion
    • June 1982
    • Case

    General Electric Co.: Quality of Earnings Analysis

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    Bartczak, Norman. "General Electric Co.: Quality of Earnings Analysis." Harvard Business School Case 182-243, June 1982.
    • 07 Feb 2022
    • News

    Most Compelling Qualities Of Digitally Transformed Enterprises

    • November 2007
    • Article

    A Model of Consumer Learning for Service Quality and Usage

    By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
    In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
    Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
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    Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
    • 02 Jan 2020
    • News

    Hospitals Merged. Quality Didn’t Improve.

    • Research Summary

    Quality disclosure and consumer behavior

    Professor Luca has investigated the relationship among quality disclosure, salience, and consumer behavior. He has found that when colleges are presented by rank in U.S. News & World Report, a one-rank improvement for an institution causes nearly a... View Details

    • 24 Apr 2014
    • News

    Improving the quality of food in Nigeria

    Ndidi Okonkwo Nwuneli (MBA 1999) is helping her country rethink the way it feeds itself. The cofounder and director of AACE Food Processing & Distribution, an agroprocessing company in Nigeria, is empowering farmers and improving the... View Details
    • March 2001 (Revised April 2001)
    • Case

    General Electric 2000: Quality of Earnings Assessment

    By: David F. Hawkins
    A financial analyst reviews General Electric's financial reports to learn more about U.S. Generally Accepted Accounting Principles (GAAP) and how they differs from international accounting standards. View Details
    Keywords: Financial Reporting; Financial Statements; Accounting Audits; International Accounting; Consumer Products Industry; Technology Industry; United States
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    Hawkins, David F. "General Electric 2000: Quality of Earnings Assessment." Harvard Business School Case 101-091, March 2001. (Revised April 2001.)
    • October 1993 (Revised July 1997)
    • Case

    Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

    By: Roy D. Shapiro and Michael D. Watkins
    AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
    Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
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    Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
    • November 2015
    • Case

    Advanced Leadership Pathways: Beatriz Cardoso and Education in Brazil

    By: Rosabeth M. Kanter, Daniella Suarez and Ai-Ling Jamila Malone
    Beatriz Cardoso, founder of Laboratório de Educação (Education Laboratory) had a dream to propel Brazilian education. However challenges in fundraising made it difficult to scale up her project, based on helping adults help children improve their literacy skills. To... View Details
    Keywords: Latin America; South America; Brazil; Sao Paulo; Education Startup; Education Technology; Child Education; Literacy; Blog; Technology; School Districts; Public Schools; Fundraising; Sponsorship; Leadership Skills; Education; Early Childhood Education; Blogs; Internet and the Web; Leadership; Education Industry; Latin America; South America; Brazil; Sao Paulo
    Citation
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    Kanter, Rosabeth M., Daniella Suarez, and Ai-Ling Jamila Malone. "Advanced Leadership Pathways: Beatriz Cardoso and Education in Brazil." Harvard Business School Case 316-055, November 2015.
    • Article

    Motivated Inferences of Price and Quality in Healthcare Decisions

    By: Emily Prinsloo, Kate Barasz and Peter A. Ubel
    Policy makers have increasingly advocated for healthcare price transparency, whereby prices are made salient before services are rendered. While such policies may empower consumers, they also bring price to the forefront of healthcare choices as never before, with yet... View Details
    Keywords: Healthcare; Price Transparency; Health Care and Treatment; Price; Quality; Perception; Consumer Behavior; Decisions; Insurance
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    Prinsloo, Emily, Kate Barasz, and Peter A. Ubel. "Motivated Inferences of Price and Quality in Healthcare Decisions." Special Issue on Healthcare and Medical Decision Making edited by Dipankar Chakravarti, Jian Ni, Meng Zhu. Journal of the Association for Consumer Research 7, no. 2 (April 2022): 186–197.
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