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  • All HBS Web  (10,416)
    • People  (45)
    • News  (3,698)
    • Research  (4,122)
    • Events  (34)
    • Multimedia  (122)
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  • 01 Dec 2006
  • What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

that foreign companies employ 5.4 million in the United States. Clark is not optimistic about today's societies that have not had a long history of cultural foundations and functioning institutions that support the kind View Details
Keywords: by by Jim Heskett
  • 25 Feb 2025
  • Video

Michael Horn on the future of education

  • 02 Apr 2019
  • Working Paper Summaries

Managerial Quality and Productivity Dynamics

Keywords: by Achyuta Adhvaryu, Anant Nyshadham, and Jorge Tamayo; Fashion
  • 02 Jan 2020
  • News

Hospitals Merged. Quality Didn’t Improve.

  • Research Summary

Quality disclosure and consumer behavior

Professor Luca has investigated the relationship among quality disclosure, salience, and consumer behavior. He has found that when colleges are presented by rank in U.S. News & World Report, a one-rank improvement for an institution causes nearly a... View Details

  • 24 Apr 2014
  • News

Improving the quality of food in Nigeria

Ndidi Okonkwo Nwuneli (MBA 1999) is helping her country rethink the way it feeds itself. The cofounder and director of AACE Food Processing & Distribution, an agroprocessing company in Nigeria, is empowering farmers and improving the... View Details
  • 1992
  • Thesis

Multivariate Quality Control of Flexible Manufacturing Processes

By: Stefan Thomke
Keywords: Quality; Production
Citation
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Thomke, Stefan. "Multivariate Quality Control of Flexible Manufacturing Processes." Thesis, Massachusetts Institute of Technology (MIT), 1992.
  • November 1997
  • Case

Intercon Electric Corporation: Quality of Earnings Analysis

By: David F. Hawkins and Norman Bartczak
Keywords: Business Earnings; Energy Industry
Citation
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Hawkins, David F., and Norman Bartczak. "Intercon Electric Corporation: Quality of Earnings Analysis." Harvard Business School Case 198-013, November 1997.
  • April 2001
  • Supplement

General Electric 2000: Quality of Earnings Assessment

By: David F. Hawkins
Citation
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Hawkins, David F. "General Electric 2000: Quality of Earnings Assessment." Harvard Business School Spreadsheet Supplement 101-707, April 2001.
  • 2016
  • Case

Advanced Leadership Pathways: Mahendra Bapna and Technology Education in India

By: Rosabeth Moss Kanter and Pamela Yatsko
Keywords: India; Education; Higher Education; Leadership; Leadership Skills; Technology Education; Tata Motors; Outcome-based Technology Education; OBTE; Indian Institute Of Technology; IIT; Engineering College; Global Management Consulting; University-21; Federation Of Indian Chambers Of Commerce And Industry; FICCI; Indian Economy; Information Technology; Tertiary Education System; University; University Level; Colleges; Institutes Of Technology; Academia; Academia-industry; Technical Institutes; Indian Institute Of Technology Jodhpur; IITJ; IIT Rajasthan; Infrastructure Development; Senior Student Syndrome; Industry Immersion Program; Technology; India
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Kanter, Rosabeth Moss, and Pamela Yatsko. "Advanced Leadership Pathways: Mahendra Bapna and Technology Education in India." Harvard Business Publishing Case 316-163, 2016. (Harvard Advanced Leadership Initiative.)
  • November 2007
  • Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
Citation
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Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
  • TeachingInterests

Transforming Customer Experiences - Executive Education

By: Ryan W. Buell
In today's fast-growing service sector, a new set of frameworks are required to build a robust and competitive service business. Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading... View Details
  • February 1983 (Revised May 1986)
  • Teaching Note

Quality Life of New York, Teaching Note

By: James I. Cash Jr.
Keywords: Education; Teaching
Citation
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Cash, James I., Jr. "Quality Life of New York, Teaching Note." Harvard Business School Teaching Note 183-145, February 1983. (Revised May 1986.)
  • June 2013
  • Article

Issuer Quality and Corporate Bond Returns

By: Robin Greenwood and Samuel G. Hanson
We show that the credit quality of corporate debt issuers deteriorates during credit booms, and that this deterioration forecasts low excess returns to corporate bondholders. The key insight is that changes in the pricing of credit risk disproportionately affect the... View Details
Keywords: Quality; Bonds; Forecasting and Prediction; Credit
Citation
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Greenwood, Robin, and Samuel G. Hanson. "Issuer Quality and Corporate Bond Returns." Review of Financial Studies 26, no. 6 (June 2013): 1483–1525. (Internet Appendix Here.)
  • 25 Jul 2013
  • News

An Engine of Education Innovation

the principles of enterprise to education. "It was an extraordinary opportunity: They agreed to let a 30-year-old Internet entrepreneur develop a course on education reform at the best business school in the... View Details
Keywords: Educational Services; Educational Services
  • June 1982
  • Case

General Electric Co.: Quality of Earnings Analysis

Citation
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Bartczak, Norman. "General Electric Co.: Quality of Earnings Analysis." Harvard Business School Case 182-243, June 1982.
  • 07 Feb 2022
  • News

Most Compelling Qualities Of Digitally Transformed Enterprises

  • 2012
  • Working Paper

Issuer Quality and Corporate Bond Returns

By: Robin Greenwood and Samuel G. Hanson
We show that the credit quality of corporate debt issuers deteriorates during credit booms, and that this deterioration forecasts low excess returns to corporate bondholders. The key insight is that changes in the pricing of credit risk disproportionately affect the... View Details
Keywords: Price; Credit; Risk and Uncertainty; Investment Return; Forecasting and Prediction; Bonds; Market Design; Cost of Capital; Mathematical Methods; System Shocks
Citation
Read Now
Related
Greenwood, Robin, and Samuel G. Hanson. "Issuer Quality and Corporate Bond Returns." Harvard Business School Working Paper, No. 11-065, January 2011. (Revised September 2012, Internet Appendix Here.)
  • Article

Motivated Inferences of Price and Quality in Healthcare Decisions

By: Emily Prinsloo, Kate Barasz and Peter A. Ubel
Policy makers have increasingly advocated for healthcare price transparency, whereby prices are made salient before services are rendered. While such policies may empower consumers, they also bring price to the forefront of healthcare choices as never before, with yet... View Details
Keywords: Healthcare; Price Transparency; Health Care and Treatment; Price; Quality; Perception; Consumer Behavior; Decisions; Insurance
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Prinsloo, Emily, Kate Barasz, and Peter A. Ubel. "Motivated Inferences of Price and Quality in Healthcare Decisions." Special Issue on Healthcare and Medical Decision Making edited by Dipankar Chakravarti, Jian Ni, Meng Zhu. Journal of the Association for Consumer Research 7, no. 2 (April 2022): 186–197.
  • 1982
  • Book

Quality of Work Life and the Supervisor

By: Leonard A. Schlesinger
Citation
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Schlesinger, Leonard A. Quality of Work Life and the Supervisor. New York: Praeger, 1982.
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