Quality Management System - Publications - Faculty & Research

28 Nov 2014
News

Flat Organizations Like Zappos Need Pockets of Privacy

Keywords: leadership; employee management; innovation; holacracy; Retail Trade; Management, Scientific, and Technical Consulting Services; Professional Services

01 Mar 2010
News

Study: Companies, Employees Benefit Directly From ISO 9001

07 Oct 2014
News

Michael Porter: Disrupt Health Care to Save It

01 Apr 2002
News

Professorship Brings Brierley's HBS Connection Full Circle

Harold M. Brierley (MBA '68), chairman and CEO of Brierley & Partners, describes himself as "an accidental entrepreneur," having entered HBS as a chemical engineer planning to pursue a management career in the oil industry. "HBS... View Details

Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Computer Systems Design and Related Services

06 Oct 2017
News

Making Patients and Doctors Happier — The Potential of Patient-Reported Outcomes

01 Jun 2023
News

Action Plan: Net Proceeds

“I’m a root-cause kind of guy,” says Robert Goodwin (GMP 3, 2007), reflecting on a military, government, and civilian career that has taken him from counterdrug operations in Colombia to assisting with the peace process in Sudan to rebuilding the health care View Details

Keywords: April White; recycling; corporate social responsibility; waste management; water; Waste Management and Remediation Services; Waste Management and Remediation Services

25 Jun 2024
News

On the Move: Alexis DePree (MBA 2007)

When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details

Keywords: retail; customer service; supply chain management; career experience; Retail Trade

08 Oct 2013
News

The Strategy That Will Fix Health Care

01 Apr 2011
News

Harvard Business School Panelists Examine Health Care Flaws

02 Apr 2014
News

A Harvard Study Spices Bollywood Romance 'The Lunchbox'

12 Feb 2021
News

A Fumbled Layoff Hurt Morale at Exxon, and It Could Hinder the Oil Giant's Recovery

01 Mar 2018
News

New Marketplace Survey: Payers and Providers Remain Far Apart

06 Dec 2021
News

3-Minute Briefing: Bonnie Kintzer (MBA 1987)

was good at, what needed to change, and why they stayed. Because what makes somebody stay through two bankruptcies? There’s something to learn from that. One of my first hires was someone to lead the digital transformation. Without exaggeration, we actually rebuilt... View Details

Keywords: Jennifer Gillespie; publishing; digital transformation; change management; leadership; Publishing Industries (except Internet); Information