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January 1998 (Revised July 2019)
Case

Cafes Monte Bianco: Building a Profit Plan

By: Robert L. Simons and Antonio Davila

Alert: This case has been revised since its original publication; all amounts have been converted to euros and the dates have been updated to 2020. If you’ve taught with this case in the past, please note that changes may affect teaching plans and classroom use. Using... View Details

Keywords: Strategic Planning; Cash Flow; Investment Return; Profit; Financial Statements; Food and Beverage Industry; Italy

13 Apr 2015
Research & Ideas

3 Ways Firms Can Profit From Environmental Investments

Zipcar approach environmental issues with profit margins in mind. The paper lays out three ways for firms to profit from investing in sustainability: forestalling risk, increasing operational efficiency, and... View Details

Keywords: by Carmen Nobel; Energy; Utilities

May 2015
Teaching Note

Should Corporate Profits Be Taxed?

By: Matthew Weinzierl

February 1992 (Revised January 1999)
Background Note

Selected Profitability Data on U.S. Industries and Companies

Describes the importance of industry structure and competitive positioning to the profitability of U.S. corporations between 1981 and 1994. Cites recent research indicating that persistent industry differences and persistent competitor differences account for 19% and... View Details

Keywords: Competitive Strategy; Industry Structures; Profit; United States

August 2002 (Revised November 2016)
Background Note

Customer Profitability and Lifetime Value

Introduces the central concepts involved in determining customer lifetime value, with detailed analysis and examples from the realm of direct marketing. Implications for marketing strategy and customer relationship management are briefly discussed. View Details

Keywords: Customer Value and Value Chain; Customer Relationship Management; Customization and Personalization; Product Marketing; Sales; Marketing Strategy; Management Analysis, Tools, and Techniques; Consumer Products Industry

1997
Book

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

By: J. Heskett, W. E. Sasser Jr. and L. Schlesinger

Keywords: Profit; Service Industry

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20 Dec 2006
Working Paper Summaries

The Demise of Cost and Profit Centers

Keywords: by Robert S. Kaplan

January 2008 (Revised April 2008)
Teaching Note

Pilgrim Bank (A): Customer Profitability (TN)

By: Frances X. Frei and Dennis Campbell

Teaching Note for 602104. View Details

Keywords: Customers; Profit; Banks and Banking; Banking Industry

March 2003
Background Note

Linking Customer Management Effort to Profits

By: Das Narayandas

Describes the link between a vendor's customer management effort and customer profitability. View Details

Keywords: Profit; Customer Relationship Management

20 Sep 2022
Cold Call Podcast

Larry Fink at BlackRock: Linking Purpose to Profit

Keywords: Re: George Serafeim; Financial Services

2017
Book

Profits and Sustainability: A History of Green Entrepreneurship

By: Geoffrey Jones

This book explores whether profits and environmental sustainability are compatible through the lens of a global history of green entrepreneurship between the nineteenth century and today. It tells the story of the extraordinary and often eccentric men and women who... View Details

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February 2008 (Revised January 2010)
Teaching Note

Calloway Laboratory: Pee for Profit (TN)

By: Richard G. Hamermesh

Teaching Note for [807-040]. View Details

Keywords: Profit

March 3, 1985
Article

Product Quality: Profitable at Any Cost?

By: David A. Garvin

Keywords: Product; Quality; Profit

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February 2014 (Revised October 2019)
Case

Should Corporate Profits Be Taxed? (A)

By: Matthew Weinzierl, Katrina Flanagan and Michael Cianellli

Taxing corporations is popular, but why? Corporations do not bear the burden of taxes, people do, and the incidence of the corporate income tax burden is likely to be far different from what many of its supporters assume.
Instructors may also obtain a Teaching... View Details

Keywords: Economic Versus Statutory Incidence; Basics Of Corporate Taxation; Business Ventures; Taxation; Profit

July–August 1990
Article

The Profitable Art of Service Recovery

By: C. Hart, J. Heskett and W. Earl Sasser

Keywords: Profit

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13 Oct 2011
Working Paper Summaries

Market Competition, Government Efficiency, and Profitability Around the World

Keywords: by Paul M. Healy, George Serafeim, Suraj Srinivasan & Gwen Yu

December 20, 2007
Article

Profit And Poverty: Why It Matters

By: Michael Chu

Commentary on investing in microfinance View Details

Keywords: Microfinance; Profit; Poverty; Financial Services Industry

March 2000
Case

Merloni Elettrodomestici spa: Building for Profit

By: Joseph L. Bower, Bruce McKern and John L. Naman

In 1995, the Merloni management is faced with profitless prosperity. A rise in raw material prices in the face of ferocious competition in their markets hurts margins. At the same time, the company is trying to expand geographically in order to become Pan-European and... View Details

Keywords: Business or Company Management; Profit; Management; Problems and Challenges; Markets; Europe

October 2019
Supplement

Should Corporate Profits Be Taxed? (B)

By: Matthew C. Weinzierl and Michael Cianelli

May 1993
Background Note

Note on Industry and Company Profitability

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