Professor Thomas J. DeLong - Publications - Faculty & Research

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

you can in other markets," says HBS professor emeritus Walter J. Salmon, a specialist in consumer marketing and retail distribution. He cites "cultural sensitivity"—the ability to know what... View Details

Keywords: by Julia Hanna; Consumer Products

24 Feb 2009
First Look

First Look: February 24, 2009

Authors:Daniel R. Wong, Imtiaz S. Ali, David F. Torchiana, Arvind K. Agnihotri, Richard M. J. Bohmer, and Thomas J. Vander Salm Periodical:Surgery 145, no. 2 (February 2009):... View Details

Keywords: Martha Lagace

July 2005
Teaching Note

Utah Symphony and Utah Opera: A Merger Proposal (TN)

By: Thomas J. DeLong

Teaching Note to (9-404-116). View Details

Keywords: Governing and Advisory Boards; Arts; Mergers and Acquisitions; Design; Organizational Culture; Voting; Integration; Human Capital; Music Industry

Citation

Purchase

September 2000 (Revised May 2002)
Teaching Note

Tradeoffs: Juggling Careers in Professional Services Firms with Private Life TN

By: Thomas J. DeLong

Teaching Note for (9-801-463). View Details

Keywords: Service Industry

Citation

Purchase

19 Sep 2006
First Look

First Look: September 19, 2006

facilitate a smooth and relatively easy journey to the top, whereas a larger group of "outsiders" faces disadvantages that make their path to leadership positions more difficult. Though open access is a myth, authors Anthony J.... View Details

Keywords: Sean Silverthorne

12 Jan 2010
First Look

First Look: Jan. 12

http://www.hbs.edu/research/pdf/08-043.pdf An Investigation of Earnings Management through Marketing Actions (revised) Authors:Craig J. Chapman and Thomas J. Steenburgh... View Details

Keywords: Martha Lagace

15 Apr 2008
First Look

First Look: April 15, 2008

privatization announcement, served as a credible commitment to the government's privatization agenda. Current State of Fellowship Hiring: Is a Universal Match Necessary? Is it Possible? Authors:Christopher D. Harner, Anil S. Ranawat, Muriel Niederle, Alvin E. Roth,... View Details

Keywords: Martha Lagace

20 Feb 2008
First Look

First Look: February 20, 2008

managers may be trying to categorize their firms as small firms when investors favor small firms. Purchase the paper from SSRN ($5): http://papers.nber.org/papers/w13762 Allocating Marketing Resources Authors:Sunil Gupta and Thomas View Details

Keywords: Martha Lagace

07 Oct 2008
First Look

First Look: October 7, 2008

answered the right question poorly (Study 2). Download the paper: http://www.hbs.edu/research/pdf/09-048.pdf Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality Authors:Alvin J. Silk and Charles... View Details

Keywords: Martha Lagace

03 Mar 2008
First Look

First Look: March 4, 2008

rental housing challenges. Publisher's site: http://www.brookings.edu Behavioral Frontiers in Choice Modeling Authors:Wiktor Adamowicz, David Bunch, Trudy Ann Cameron, Benedict G.C. Dellaert, Michael Hanneman, Michael Keane, Jordan Louviere, Robert Meyer, View Details

Keywords: Martha Lagace

05 Oct 2010
First Look

First Look: October 5, 2010

http://www.hbs.edu/research/pdf/11-035.pdf Reversing the Queue: Performance, Legitimacy, and Minority Hiring Authors:Andrew Hill and David Thomas Abstract Studies of minority hiring have found that poor-performing firms or firms in highly... View Details

Keywords: Sean Silverthorne

05 Sep 2012
First Look

First Look: September 5

markets. We find that introducing a signaling mechanism increases the welfare of workers and the number of matches, while the change in firm welfare is ambiguous. A signaling mechanism adds the most value for balanced markets. Should You Listen to the Customer?... View Details

Keywords: Sean Silverthorne

07 Sep 2011
First Look

First Look: Sept. 7

of Arts and Sciences, 2011 An abstract is unavailable at this time. Book: http://www.amacad.org/pdfs/challenges.pdf Information Risk and Fair Values: An Examination of Equity Betas Authors:Edward J. Riedl and George Serafeim... View Details

Keywords: Sean Silverthorne

May 2008
Background Note

The Producing Manager: A Double-Barreled Role

By: John J. Gabarro and Thomas J. DeLong

The purpose of this note is to ground and amplify on the characteristics and challenges of the producing manager role. It is in response to requests from participants for a piece of "take away" material that can be shared with colleagues in professional service firms... View Details

Keywords: Managerial Roles; Production; Service Operations; Practice

Citation

Educators

Purchase

10 Mar 2009
First Look

First Look: March 10, 2009

Working Papers An Investigation of Earnings Management through Marketing Actions (revised) Authors: Craig J. Chapman and Thomas J. Steenburgh Abstract Prior research... View Details

Keywords: Martha Lagace

July 2023
Supplement

Schuberg Philis: From Success to Significance (B)

By: Thomas J. DeLong and Daniela Beyersdorfer

Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details

Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands

Citation

Purchase

November 2016 (Revised April 2025)
Case

Lynda Bussgang's Stages

By: Thomas J. DeLong and Carin-Isabel Knoop

Lynda Bussgang is getting ready for her 25th Harvard College reunion and for the first time she is actually looking forward to it. Unlike some of her classmates she has charted her own course to happiness. This path took her from musical theater, to non-profit work to... View Details

Keywords: Personal Development and Career; Success

Citation

Educators

Purchase

March 2012
Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer

The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details

Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands

Citation

Educators

Purchase