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Publications

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  • All HBS Web  (90)
    • News  (21)
    • Research  (20)
    • Multimedia  (2)
  • Faculty Publications  (4)

Show Results For

  • All HBS Web  (90)
    • News  (21)
    • Research  (20)
    • Multimedia  (2)
  • Faculty Publications  (4)
← Page 4 of 90 Results →
  • 01 Mar 2008
  • News

Join in the Centennial

provides a schedule for the event, a list of speakers, and an online registration form. Global Outreach Events April 3, 2008 HBS Club of France Professor Robert S. Kaplan April 5, 2008 HBS Association of Boston Dean Jay Light April 9,... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 01 Dec 2011
  • News

At Your Service

notes Frei, the UPS Foundation Professor of Service Management. Morriss, the cofounder and managing director of the Concire Leadership Institute, which advises managers in the public, private, and nonprofit sectors, says that as... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • Web

Podcast - HBS Online

Entrepreneurial Mindset 18 NOV 2024 | The Parlor Room Harvard Business School Professor Christina Wallace joins host Chris Linnane to explore the intersection of marketing and entrepreneurship, highlighting why an entrepreneurial mindset... View Details
  • Web

What Others Are Saying - Institute For Strategy And Competitiveness

Journal (UK) “Mr Porter and Ms Teisberg have written a profound and powerful critique of America's health-care system. It deserves to be read widely. And probably will be.” — The Economist “One Harvard professor says it's time to redefine... View Details
  • Web

VBHCD Initiative - Institute For Strategy And Competitiveness

Involved Videos Books Value-Based Health Care Delivery – Measuring and Managing Costs The Value-Based Health Care Delivery (VBHCD) initiative, led by Harvard Business School professors Michael Porter and Robert Kaplan, engages with... View Details
  • Web

2018 Symposium - Race, Gender & Equity

Work Symposium. Laura Morgan Roberts has served on the faculties of Harvard Business School and Antioch University’s Graduate School of Leadership and Change. Robin Ely is Diane Doerge Wilson Professor of Business Administration and... View Details
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

Editor's Note: Harvard Business School professors James Heskett, W.  Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • Web

VBHCD Initiative - Institute For Strategy And Competitiveness

Business School professors Michael Porter and Robert Kaplan, engages with leading health care providers in the U.S. and around the world to measure and manage patient-level costs over complete cycles of care for a variety of medical... View Details
  • Web

Management Training Program: 1945 - 1955 | Baker Library

of a working group and interaction between groups, always in specific situations." (1) One class focused on the Hawthorne experiments, then under the direction of HBS Professor Elton Mayo. The famous study,... View Details
  • 05 Jun 2014
  • Research & Ideas

Fixing the ‘I Hate Work’ Blues

also dramatically reduces the number of layers between the CEO and first-line staff. I know many extremely effective executives, including Mayo Clinic CEO John Noseworthy and Medtronic CEO Omar Ishrak, who have more than 18 direct reports... View Details
Keywords: by Bill George
  • Web

Digital Exhibits | Baker Library

1924-1933 In the 1920s, Elton Mayo, a professor of Industrial Management at HBS, and his protégé Fritz J. Roethlisberger led a landmark study of workers at Western Electric's Hawthorne Works plant. Graphs,... View Details
  • 01 Jun 2007
  • News

Power Trip

School’s Leadership Initiative. But there’s another way to assess business success, as found in the pages of Paths to Power: How Insiders and Outsiders Shaped American Business Leadership. Mayo (MBA ’88) is the book’s coauthor, with HBS... View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
Keywords: by Jim Aisner; Retail
  • 15 Nov 2011
  • First Look

First Look: November 15

Purchase this case:http://cb.hbsp.harvard.edu/cb/product/412045-PDF-ENG Michael Lester at Lachlan Consulting Anthony J. Mayo and Joshua D. MargolisHarvard Business School Case 412-041 Michael Lester, a consultant with Lachlan, was... View Details
Keywords: Sean Silverthorne
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
Keywords: by Deborah Blagg; Service
  • 01 Dec 2013
  • News

Faculty Books

Faculty Research HBS Working Knowledge offers a first look at new thinking from HBS faculty. Read the complete articles summarized below by visiting their web links. Unspoken Cues: Encouraging Morals without Mandates Associate Professor... View Details
  • 10 Jan 2005
  • Research & Ideas

How to Put Meaning Back into Leading

Executive, a theoretical treatise regarded as one of the foundational classics of organizational behavior. Barnard was strongly influenced by other researchers at HBS—most notably Elton Mayo and Fritz... View Details
Keywords: by Martha Lagace
  • 01 Feb 2000
  • News

Executives Convene to Discuss Consumer-Driven Health Care

U.S. consumers more power over decisions related to health care. Those who advocate consumer-driven health care - including conference chair Professor Regina E. Herzlinger - believe that shifting control of health-care purchasing... View Details
  • 11 Feb 2021
  • Blog Post

Good Leadership Is an Act of Kindness

"Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind." —Henry James As a professor of business administration in the Organizational Behavior Unit at the Harvard Business... View Details
Keywords: All Industries
  • 10 Nov 2020
  • News

Learning to Fight

Eventually, he found a treatment trial at the Mayo Clinic that was testing a new combination of chemotherapy and high-dose radiation. Slowly, Susan’s tumor began to shrink, until there was nothing left but scar tissue. Although she would... View Details
Keywords: April White
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