Publications

June 2013 (Revised August 2013)
Background Note

Crafting a Career Narrative for New Professionals

By: Heidi K. Gardner and Adam Zalisk

Description: This note suggests an approach for developing an effective "career narrative"—a tool for packaging and sharing a professional's past achievements, long-term goals, and forward-looking needs through a compelling story. It focuses mostly on the ways junior... View Details

Keywords: Personal Development and Career

October 2006
Article

Finance for the Non-Finance Professional

By: Blythe J. McGarvie

Read Now

December 2010
Article

The Case for Professional Boards

By: Robert C. Pozen

When the world's largest financial institutions had to be rescued from insolvency in 2008, many experts laid the blame at the feet of corporate boards. But insufficient board oversight is a problem that had supposedly been solved in 2002. As the United States... View Details

Keywords: Financial Institutions; Insolvency and Bankruptcy; Governing and Advisory Boards; Failure; Accounting Audits; Quality; Behavior; Legal Liability; Experience and Expertise; Corporate Governance; Governance Controls; Performance Effectiveness; United States

1 Oct 2004
Lecture

Professional Roles, Responsibilities and Values

By: W. Carl Kester

Keywords: Values and Beliefs

November 1999
Case

SUPERVALU, Inc.: Professional Development Program

By: Francis Aguilar

SUPERVALU examines the creation and implementation of a training program for attracting and retaining college graduates for the nation's largest wholesale food distribution company. It addresses: 1) program design and 2) the management of the design effort and program... View Details

Keywords: Selection and Staffing; Recruitment; Retention; Training; Organizational Culture; Design; Business or Company Management; Higher Education; Programs; Food and Beverage Industry; Distribution Industry

May 2014
Teaching Note

GlaxoSmithKline: Sourcing Complex Professional Services

By: Heidi K. Gardner and Silvia Hodges Silverstein

February 2006
Class Lecture

The Ethics of Professionalism (FSS)

By: Ashish Nanda

1981
Chapter

Consumer Satisfaction with Professional Services

By: J. Quelch and S. Ash

April 1999 (Revised August 2004)
Case

Women's Professional Basketball and the American Basketball League

By: Stephen A. Greyser and Natalie Zakarian

Chronicles the growth and development of women's professional basketball. Particular emphasis is on the impact of Title IX, the 1996 women's gold medal Olympic team, and the advent of the American Basketball League (ABL). The structure and "basic business model" of the... View Details

Keywords: Business Model; Problems and Challenges; Sports; Gender; Planning; Growth and Development; Sports Industry

November 2013
Case

Ministry of Supply: Will Professionals Demand Its Performance?

By: Mukti Khaire and Hannah Catzen

Ministry of Supply is an entrepreneurial venture in the apparel sector. The firm focuses on a specific segment—'performance professional wear'—within the sector, specializing in clothes that use fabrics with high-tech performance features (such as moisture-wicking,... View Details

Keywords: Fashion And Creative Industries; Entrepreneurship; Fashion Industry

February 2003 (Revised August 2004)
Background Note

Note on Valuation-Compensation Tradeoff in Professional Service Firm Acquisitions

By: Ashish Nanda

This case highlights the tradeoff between valuation ascribed to professionals at the time of a professional services firm (PSF) acquisition and the postacquisition compensation of these professionals. It emphasizes how a high valuation at acquisition carries with it... View Details

Keywords: Valuation; Employees; Acquisition; Compensation and Benefits; Service Industry

Comment

Professional Practice: Nonprofit Agency Challenges

By: Alnoor Ebrahim

Keywords: Practice; Nonprofit Organizations; Problems and Challenges

2007
Other Unpublished Work

Practice Segmentation in Professional Services

By: John J. Gabarro, Thomas J. DeLong and Robert Lees

Keywords: Service Operations; Segmentation; Service Industry

Research Summary

Reinventing Yourself: Identity and Transformation in Professional Careers

Professor Herminia Ibarra is working on a book about people who change careers. The book explains why, when, and how people find themselves at a crossroads in their career and how they develp the skills they need to make their way successfully to a new professional... View Details

March 2019
Case

Dabur India: Growing Professional Management from Family Roots

By: Suraj Srinivasan, Namrata Arora and Jonah Goldberg

The case opens in December of 2018, with Sunil Duggal, the CEO of Dabur India (a multinational consumer goods conglomerate with a focus in Ayurvedic products) contemplating who should succeed him at the head of the company. The new CEO will have been the first since... View Details

Keywords: Family Business; Management Succession; Multinational Firms and Management; Business Growth and Maturation

17 Dec 2012
Working Paper Summaries

An Outside-Inside Evolution in Gender and Professional Work

Keywords: by Lakshmi Ramarajan, Kathleen McGinn & Deborah Kolb

09 Mar 2011
Working Paper Summaries

Accounting Scholarship That Advances Professional Knowledge and Practice

Keywords: by Robert S. Kaplan; Education

December 2002 (Revised February 2003)
Case

Broken Trust: Role of Professionals in the Enron Debacle

By: Ashish Nanda

Discusses the role of professionals in the Enron debacle. Argues that professionals failed to prevent or predict Enron's collapse because of the conflicts of interest they faced. Concludes with observations on management and regulation of conflicts of interest facing... View Details

Keywords: Conflict of Interests; Trust; Management Teams; Energy Industry