Publications

March 2003 (Revised April 2006)
Background Note

Scale and Scope in Professional Service Firms

By: Ashish Nanda

This case discusses why economies (and diseconomies) of scale and scope exist in professional service firms (PSFs) and how they influence the amount and range of services that PSFs offer. It is distributed with a case that focuses on determining the optimal scale/scope... View Details

Keywords: Cost Management; Operations; Microeconomics; Service Industry

December 5, 2010
Article

The Case for Professional Boards

By: Robert C. Pozen

Keywords: Governance

January 2004 (Revised April 2005)
Background Note

Personal Values and Professional Responsibilities

By: Joseph L. Badaracco Jr.

Describes some of the classic conflicts managers face in trying to live and work by their personal values and uses Hirschman's "exit, loyalty, and voice" framework to suggest ways for resolving these conflicts. View Details

Keywords: Values and Beliefs; Personal Development and Career; Conflict of Interests; Conflict and Resolution

2009
Other Unpublished Work

Organizational Alignment in Professional Services

By: John J. Gabarro, Thomas J. DeLong and Robert Lees

Keywords: Service Operations; Alignment; Organizational Structure

06 Feb 2019
Video

Achieving Personal and Professional Growth

Feb 06 2019
Short Film

Achieving Personal and Professional Growth

2005
Chapter

The Professionalization of Corporate Directors

By: Martin Lipton and Jay W. Lorsch

Keywords: Management Teams; Governing and Advisory Boards

1998
Case

Management and Professional Abilities Profile

By: Timothy Butler and James Waldroop

Keywords: Management Skills; Measurement and Metrics

1987
Other Teaching and Training Material

Management and Professional Reward Profile

By: Timothy Butler

Keywords: Motivation and Incentives; Management Analysis, Tools, and Techniques

25 Mar 2011
News

Family Firms Need Professional Management

November 1999 (Revised November 2000)
Background Note

Overview of the Professional Services Course, An

By: Thomas J. DeLong and Ashish Nanda

Provides an overview of the HBS MBA Professional Services Course. Presents a structure and an outline intended to serve as a reference and provide orientation to students as the course progresses. View Details

Keywords: Business Education; Curriculum and Courses; Personal Development and Career

Find at Harvard

19 Nov 2019

Career and Professional Development Webinar

This webinar provides insight into the career and professional development opportunities for HBS students. This webinar will feature a discussion with the Managing Director of Careers and Professional... View Details

19 Nov 2014
News

Advancing opportunities for diverse professionals

Wall Street banker Sherrese Clarke Soares (MBA 2004) works with the Council for Urban Professionals to help minority professionals advance in their careers to the C-suite and corporate boards. (Published... View Details

April 2000 (Revised October 2002)
Background Note

Career Strategies and Tactics in Professional Service Firms

By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry

Presents suggestions for ensuring a good start in a professional services career. View Details

Keywords: Personal Development and Career; Performance Expectations; Performance Effectiveness; Customization and Personalization; Practice; Valuation; Performance Evaluation; Business Startups; Competency and Skills; Learning; Talent and Talent Management; Management Skills; Consulting Industry

June 2013
Case

Multiasistencia: Redefining the Relationship with Its Service Professionals

By: F. Asis Martinez-Jerez, Maria Garcia Perez and Katherine M. Miller

Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one. View Details

Keywords: Outsourcing; Incentives; Relational Contracts; Business Model; Motivation and Incentives; Job Cuts and Outsourcing; Contracts; Insurance Industry; Spain

04 Aug 2020
Blog Post

HBS Career & Professional Development Responds to COVID-19

Kristen Fitzpatrick (HBS '03) is the Managing Director of HBS Career and Professional Development (CPD). In this role, she also coaches alumni and MBA students. Through her interactions with recruiters over the past decade, Kristen is... View Details

November 2013
Case

Ministry of Supply: Will Professionals Demand Its Performance?

By: Mukti Khaire and Hannah Catzen

Ministry of Supply is an entrepreneurial venture in the apparel sector. The firm focuses on a specific segment—'performance professional wear'—within the sector, specializing in clothes that use fabrics with high-tech performance features (such as moisture-wicking,... View Details

Keywords: Fashion And Creative Industries; Entrepreneurship; Fashion Industry

October 2006
Article

Finance for the Non-Finance Professional

By: Blythe J. McGarvie