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- All HBS Web (342)
- Faculty Publications (43)
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- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 12 Apr 2022
- Research & Ideas
Swiping Right: How Data Helped This Online Dating Site Make More Matches
Their research suggests that transparency on dating sites—as simple as allowing users to see the identity and photos of those who “swiped right” to show their interest—improves engagement for both men and women. Since Match.com launched... View Details
Keywords: by Kara Baskin
- 22 Jan 2013
- First Look
First Look: Jan. 22
heavy backpack on these behaviors. Our studies also examined the mechanism behind these effects and demonstrated that participants processed guilty stimuli more fluently when experiencing physical weight. Imprinting: Toward A Multilevel... View Details
Keywords: Sean Silverthorne
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
organization's management team can do is be transparent (and) persistently continue open conversation and not expect to be perfect." Karl Hunrick suggested that we need to employ more managers willing to take risk, because... View Details
Keywords: by James Heskett
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
particular direction and, if so, take time to discuss. People feeling really up? Share why! People feeling down? How can we work together to make things better? This simple, transparent way of sharing how the team is feeling is a great... View Details
Keywords: by Julia Austin
- 12 Nov 2001
- Research & Ideas
The Three Components of Family Governance
business. It is wise, therefore, in the family council and family assembly to emphasize consensus decisions around family goals and policies, openness to various viewpoints, as well as significant transparency in company operations,... View Details
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
negatively affected, people become fearful, resentful, and disengaged. On the organizational level, this drive is usually satisfied through performance management and resource allocation systems. Best practices: Processes must be View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 23 Oct 2007
- First Look
First Look: October 23, 2007
board accountability through greater transparency in decision making, more representative vote allocation, or better parliamentary scrutiny. In other words, although civil society efforts have led to some gains in accountability with... View Details
Keywords: Sean Silverthorne
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
reservation. With Marriott, it’s a manual system with software sprinkled in to make human processes more effective. But Airbnb is fundamentally digital. And that means every human bottleneck is pushed out. You have algorithms matching... View Details
Keywords: by Dina Gerdeman
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
may not be practical for restaurant dining, utilizing transparent screens or other physical barriers to demarcate table separation, limiting the number of individuals at each table, expanding outdoor seating, health and safety training... View Details
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
shares that his uncle died of cancer. Before long, the two are sitting at the table discussing whether Peter can split up his crew to handle the most pressing repairs for each of his clients. "In that second version, she is being more View Details
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
into the force. They were seeking the power over others that wearing a uniform and carrying (and using) a weapon would afford them. As a result, the selection process was altered, but of course the effects of the change would take years... View Details
Keywords: by James Heskett
- 09 Nov 2010
- First Look
First Look: November 9, 2010
belief is sound, but the authors' analysis of the performance of 45 companies led by CEOs with military experience revealed differences in how the branches (Army, Navy, Air Force, Marine Corps) prepare leaders for business. Those differences reflect the trade-off... View Details
Keywords: Sean Silverthorne
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
models cannot predict. COVID-19 events deliver surprises daily to many organizations, so the decision-making process that responds to rapid change is as important as the decision itself. Agile leaders promote a move in mindsets that... View Details
Keywords: by Sean Silverthorne
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
performance, such as the Acumen Fund, the Robin Hood Foundation, the Millennium Challenge Corporation, and ActionAid International. ActionAid, for example, is practicing "downward accountability" by creating transparent measurement View Details
Keywords: by Julia Hanna
- 17 Aug 2021
- Research & Ideas
Can Autonomous Vehicles Drive with Common Sense?
crossing a solid white line in order to maintain the flow of traffic. Transparency will build trust Ultimately, getting to commonsense AVs will involve more of a gradual process than a single testing event.... View Details
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
an electronic version of a patient questionnaire that had been designed and vetted by a group of subspecialty experts. We integrated that survey into our EHR. To assess the effects of our new EHR system and the new process flow for... View Details
Keywords: Dina Gerdeman
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
government policies, short-term corporate management thinking, the World Trade Organization (Paul saying, “Personally, I’m a long-time supporter of globalization, but the WTO decision-making process needs to be more View Details
- 26 Jun 2017
- Research & Ideas
How Cellophane Changed the Way We Shop for Food
spoil. Also vital to the adoption of self-service retailing: the invention of cellophane, and continual improvements to the product. As it turned out, the evolution of self-service retailing in the United States was directly tied to the evolution of View Details
- 24 Nov 2003
- Research & Ideas
Boards and Corporate Governance: A Balanced Scorecard Approach
capital to the best ideas, weeding out the bad ones. Investors have the challenge of sorting through the overwhelming number of ideas to discern the good ones, a process compared to finding a needle in a haystack. They often lack the... View Details
Keywords: Re: Robert S. Kaplan & Krishna G. Palepu