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  • All HBS Web  (1,237)
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    • News  (181)
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Show Results For

  • All HBS Web  (1,237)
    • People  (1)
    • News  (181)
    • Research  (926)
    • Events  (2)
  • Faculty Publications  (347)
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  • 01 Sep 2013
  • News

The New Rules of E-Commerce

(Palgrave Macmillan), he has succeeded with a contrarian view about e-commerce. While other online markets focus on the end customer, Rakuten's mission is to support the vendors who sell to those customers. His rewrite of the rules of online business ideas include:... View Details
Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; Information; Miscellaneous Store Retailers; Retail Trade
  • 01 Sep 2003
  • News

Incentives and Operational Excellence

common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade
  • 01 Jun 2016
  • News

How Do I Get Your Job?

price point, packaging, colors. I wanted to make a product that I would buy and that my friends would buy. OW: I’m sure it wasn’t all smooth sailing in the early months or years. Were there any moments where you thought, this is not going... View Details
Keywords: April White
  • 01 Oct 2000
  • News

Internet Tsunami

Hiroshi Mikitani (MBA '93) is the founder, president, and CEO of Rakuten, Japan's leading online shopping destination. He believes that because the Internet allows merchants to circumvent the many intermediaries who jack up prices in... View Details
Keywords: Nonstore Retailers; Retail Trade
  • 25 Aug 2022
  • News

Case Study: Sound Check

similar opportunity. Best to have an intense focus and evolve your software in a rapid fashion. It is very common for software companies to start with smaller customers and work their way up. While it is harder (and takes longer) to sell... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Dec 2014
  • News

Case Study: Growing the Family Business

cleanliness and are staffed with teachers who use a proprietary curriculum to create an educational environment. Customers pay a significant premium for convenience—as much as $13 an hour for infant care versus $4 an hour or less for... View Details
Keywords: childcare; Finance
  • 01 Dec 2003
  • News

Selling Digital Privacy

marketing companies to sell it. Consumers, he asserts, have much to gain — be it money, price discounts, better customer service, or products tailored specifically to their needs. In the current system,... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2008
  • News

Alumni Books

management in colleges and universities. What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales by Ram Charan (MBA ’65, DBA ’67) (Penguin Group) To upgrade the productivity of a company’s sales force,... View Details
Keywords: Management
  • 01 Mar 2011
  • News

Making Their Way

by Andy Goodwin However, when it comes to building certain tools, such as progressive dies for metal stampings, which is labor-intensive and takes up to three months, China often has a competitive price advantage. So, explains... View Details
Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation
  • 25 Feb 2020
  • News

Case Study: The Credit Bureau

young professionals) select pieces from curated collections on the company’s website—think Scandinavian, mid-century modern, or industrial looks. Within a week, a white-glove team delivers preassembled pieces and arranges the room. When the lease is up, the View Details
Keywords: Jen McFarland Flint; Real Estate
  • 01 Mar 2004
  • News

The Business of Babies

demand payments of $10,000 and up. “We’re not talking about demand for potato chips,” Spar added. “This is the kind of demand that becomes an obsession. Price is less of an issue than it is in other markets.” Despite the classic... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Mar 2012
  • News

Shop Talk, Different Avenues

disruptive business model: an online site that requires customers to register, featuring flash sales of discounted luxury goods for men and women in categories including designer clothing, accessories, home goods, food and wine, and... View Details
Keywords: Julia Hanna; shopping; e-commerce; Clothing and Clothing Accessories Stores; Retail Trade
  • 01 Mar 2023
  • News

Is AI OK?

use of AI in everything from facial recognition to predictive sentencing. She found it nonetheless. The online rental platform uses its pricing tool to increase host revenues by dynamically adjusting rental View Details
Keywords: Alexander Gelfand; Funds, Trusts, and Other Financial Vehicles; Finance
  • 01 Sep 2009
  • News

Ready for Launch

to do ours as a favor and at a price we could afford.” What comes next: “We have our system up and running and are working on making it more robust so it can scale. We were invited to work as entrepreneurs in residence at Highland Capital... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services; Electric Power Generation, Transmission, Distribution; Utilities
  • 01 Apr 1996
  • News

New Releases

text introducing risk-reducing strategies such as hedging, portfolio diversification, insurance, and derivative market mechanisms. In addition, the book trains the reader in relevant methodologies, including exposure analysis, the capital asset View Details
  • 01 Sep 2018
  • News

An SUV Built for African Roads—by African Workers

African continent and import taxes are exorbitant, prices can run sky-high—to the tune of US$80,000 for a 2011 Toyota Land Cruiser, for instance. To address these problems, Nairobi-based startup Mobius Motors has reimagined an affordable... View Details
Keywords: Amy Yee
  • 01 Mar 2019
  • News

The One That Got Away

delivery business in a number of countries, including the UK, France, Italy, Brazil, and Canada. It went public in 2014, became a FTSE-100 company in 2017, and is currently worth $5 billion. That’s the price of an incorrect answer to... View Details
  • 01 Sep 2013
  • News

A Start-Up with Giddyup

equity until I'd built something." Online sales "That's our focus, and it's made possible by our 'Fit Kit' at-home measuring system. We're now shifting to more ready-to-wear sizes, too." Best-seller "The Honcho, for about $900–$1,200. It's a traditional style, which I... View Details
Keywords: Clothing and Clothing Accessories Stores; Retail Trade
  • 01 Dec 2010
  • News

Do Good: Eat Chocolate

of what explains Endline’s role today as mastermind and chief rioter at sweetriot, a socially conscious chocolate company founded in 2005. Working directly with cacao farmers in Latin America to ensure a fair price for their labor,... View Details
Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing
  • 01 Jun 2014
  • News

Screen Saver

the consumer.'" Odd as it sounds, the customer has not been a historical focus for the movie theater industry. As Ramsey points out, the business got going in the 1930s and 1940s, when it was typical for one print of a movie to be... View Details
Keywords: Julia Hanna; Arts, Entertainment
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