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- Faculty Publications (38)
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- All HBS Web (350)
- Faculty Publications (38)
- 12 Mar 2024
- HBS Case
How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones
Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
- Web
Finance - Faculty & Research
acquisition. Ping’s strong fundamentals made the opportunity appealing: the company operated in a high-growth market, generated the majority of its revenues from subscription-based services, and demonstrated significant growth in its... View Details
- Web
Contact Us
cpd@hbs.edu Phone 1.617.495.6232 Hours of Operation Mon - Fri, 8:30am - 5:00pm Follow Us On LinkedIn Insights & Advice Leadership with Purpose: Redefining Success and Impact with Satpal Singh (SELP—India 4,... View Details
- 06 Feb 2012
- Research & Ideas
Kodak: A Parable of American Competitiveness
When American companies move pieces of their operations overseas—often because manufacturing and labor costs are much cheaper—they run the risk of moving the expertise, innovation, and new growth opportunities just out of their reach as... View Details
- Web
South Asia - Global
experiences and develop a deeper understanding about climate change and its impact in India. Archive See more News & Highlights New Research on the Region 2025 Working Paper Using Satellites and Phones to Evaluate and Promote Agricultural... View Details
- 17 Feb 2020
- Sharpening Your Skills
How Entrepreneurs Can Find the Right Problem to Solve
the role that your product might fill in the future. If you were coming up with a new restaurant reservation system, this may involve a phone conversation with the party needing a reservation and having you do the actual booking for them,... View Details
Keywords: by Julia Austin
- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
and antipathy, having bounced from one private equity owner to another four times, ran deep. The strategy demanded that Stavros deeply engage with the operations to discover pain points, like inefficient delivery routes and wasted scrap... View Details
Keywords: by Avery Forman
- 31 Jul 2012
- First Look
First Look: July 31
whether improvements to firm operational efficiency aggravate or alleviate the impact of disruptions. Improved operational efficiency may leave firms more exposed when a disruption occurs, or it may improve... View Details
Keywords: Carmen Nobel
- 07 Jul 2022
- HBS Case
How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)
people who were not well-matched to their roles. “Particularly after they raised their second round of funding, they really struggled to find the right financial folks to come in, the right operational folks, and even at the level of the... View Details
Keywords: by Pamela Reynolds
- Web
Faculty & Research - Business & Environment
contentious... 2025 Working Paper Using Satellites and Phones to Evaluate and Promote Agricultural Technology Adoption: Evidence from Smallholder Farms in India By: Shawn Cole , Grady Killeen, Tomoko Harigaya and Aparna Krishna This paper... View Details
- 03 Jul 2018
- First Look
New Research and Ideas, July 3, 2018
case:https://hbsp.harvard.edu/product/118090-PDF-ENG Harvard Business School Case 718-486 AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century By the 1930s, AT&T dominated the American... View Details
Keywords: Dina Gerdeman
- 01 Jun 2023
- News
In Full Flower
“Flowers are a very emotive product category, but it didn’t seem that anyone had built a brand that people loved and trusted,” Gelbard recalls. “So often we just turned to a Google search. And the technology for mobile phone orders wasn’t... View Details
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
Diamond began attending genealogy conferences and became a regular at his local library, which had a vast collection of telephone books. His paternal grandparents’ names were relatively unique, so he called everyone he found who shared their surnames. “My View Details
- 22 Nov 2023
- News
So You Want to Join a Startup
pretty regularly from folks saying, you know, I'm thinking about taking a job at a startup and, or I'm leaving my company. And do you think I should exercise these options? I Literally would spend an hour and a half on the phone with... View Details
- 01 Mar 2024
- News
Game On
It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
console platforms are vertically integrated into hardware, whereas most operating system vendors for PCs (Microsoft), PDAs (Palm), and mobile phones (Symbian) have preferred to rely on third-party competing... View Details
- Web
Alumnae Circles - Alumni
support the Circles program, it would not exist without its dedicated volunteer leaders. We are grateful to our current Circles leadership for keeping the program operating and improving lives since 2016. Regional Leaders Each Circles... View Details
- 01 Oct 1997
- News
J. Hughes Norton III
Norton is seated in Congressional's main dining room, his cell phone close at hand. As senior vice president in charge of golf operations at Cleveland-based International Management Group (IMG), the world's... View Details
Keywords: Garry Emmons
- 27 Jun 2019
- Blog Post
My Week at Harvard Business School's Summer Venture in Management Program (SVMP)
directors stressed that we must manage our time well in order to finish reading the 2-3 cases assigned each night to prepare for each day of class (14 cases total!). The case method approach to learning proved to be incredibly enriching and engaging. During class time,... View Details
- 06 Jun 2018
- Research & Ideas
Cut Salaries or Cut People? The Best Way to Survive a Downturn
inbound call center, working in six divisions selling different digital services, such as cable TV packages, cellular phone plans, and internet connectivity services. The researchers learned of an impending compensation cut in one... View Details
Keywords: by Rachel Layne