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  • 06 Sep 2005
  • Research & Ideas

When Product Variety Backfires

Traditional wisdom teaches that brands win market share by offering a wide variety of products, increasing the chance of appealing to a wider variety of customers. But how happy are you when trying to find a head cold remedy at the View Details
Keywords: by Poping Lin; Consumer Products
  • 19 May 2015
  • First Look

First Look: May 19

their own telehealth efforts. Moreover, the move had to be considered in light of other initiatives the company had recently embarked on, such as marketing its platform to pharmacy chains, targeting large employers, and selling kiosks... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2016
  • First Look

March 8, 2016

cultural model and undermine their own positions with inappropriate use of symbolic market-creation actions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50701 Harvard Business School Case 916-026 Express Scripts: Promoting Prescription Drug... View Details
Keywords: Sean Silverthorne
  • 04 Oct 2016
  • First Look

October 4, 2016

looking to exit the market. While Seha's mission was to build diagnostic, hospital, and pharmacy chains in Egypt, Azab had not been planning to enter the hospital market until he further expanded the diagnostic labs. In late 2014, Azab... View Details
  • 17 Sep 2001
  • Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

drugs for chronic conditions—from pharmacies to a combination of direct mail and telephone. The idea was that if you have a chronic condition, you're in a replenishment mode. You have to fill the prescription regularly over a number of... View Details
Keywords: by Martha Lagace; Consumer Products; Retail
  • 11 Apr 2017
  • First Look

First Look at New Research, April 11

industry. The case takes a historical look at the structure of the retail pharmacy industry and the changing nature of rivalry among competitors. The case examines how CVS was able to surpass the long-time industry leader, Walgreens, and... View Details
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

social resources, and to the literature on entrepreneurship in general, and new venture growth in particular. A Blueprint for Pharmacy Benefits Managers to Increase Value Authors:William Shrank, Michael E. Porter, Sachin H. Jain, and... View Details
Keywords: Martha Lagace
  • 30 Jul 2013
  • First Look

First Look: July 30

occupancy, providing a "spillover" effect. We find that the effects of inpatient workload on LOS spillover across patient types, which we theorize results from most inpatients, regardless of type, utilizing the same shared resources (e.g., View Details
Keywords: Anna Secino
  • 27 May 2020
  • Research & Ideas

What South Korea Teaches the World About Fighting COVID

several distributors purposely suppressed supply to profiteer, further increasing prices. In response, the government took full control of the production and distribution of face masks. It halted mask exports and rationed and distributed them through View Details
Keywords: by Doug J. Chung; Health
  • 13 Dec 2006
  • Research & Ideas

Improving Public Health for the Poor

models? A: I am writing a case on Farmacias Similares, a pharmacy chain in Mexico aimed at the low-income sector. Any medicine on its shelf is at least 30 percent cheaper than in traditional drugstores. It also has a medical clinic next... View Details
Keywords: by Martha Lagace; Health
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

and Noble in books, Best Buy in electronics—offer similar rewards. Boots, the UK-based pharmacy and beauty supply retailer, offers a substantial reward of 4 percent, but that rate is more exception than rule. This type of reward is... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 28 Apr 2009
  • First Look

First Look: April 28, 2009

tilted towards old age than annuities. Several advantages of this are discussed, including some that may explain why tontines have proven popular with consumers in the past. Download the paper: http://www.hbs.edu/research/pdf/09-121.pdf   PublicationsWhere Is the View Details
Keywords: Martha Lagace
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

for “ruffling some feathers” in the process. Recruited to a Fortune 500 grocery and pharmacy retailer after climbing to Associate Principal in McKinsey & Company’s retail practice, she successfully grew their high-margin yet highly... View Details
Keywords: Sean Silverthorne

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