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Publications

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    • Faculty Publications  (75)

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    • All HBS Web  (1,444)
      • Faculty Publications  (75)

      Perspective TakingRemove Perspective Taking →

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      • 2005
      • Working Paper

      When Perspective Taking Increases Taking: Reactive Egoism in Social Interaction

      By: Nick Epley, Eugene Caruso and Max H. Bazerman
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      Epley, Nick, Eugene Caruso, and Max H. Bazerman. "When Perspective Taking Increases Taking: Reactive Egoism in Social Interaction." Harvard Business School Working Paper, No. 06-006, September 2005.
      • March 2009
      • Article

      Customer Experience Creation: Determinants, Dynamics and Management Strategies

      By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
      Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
      Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
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      Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
      • 2004
      • Working Paper

      The Good, the Bad, and the Ugly of Perspective Taking in Groups

      By: Eugene M. Caruso, Nicholas Epley and Max H. Bazerman
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      Caruso, Eugene M., Nicholas Epley, and Max H. Bazerman. "The Good, the Bad, and the Ugly of Perspective Taking in Groups." Harvard Business School Working Paper, No. 05-036, December 2004.
      • October 2003 (Revised October 2004)
      • Case

      AT&T Canada (A)

      By: Andre F. Perold and Kwame C. Van Leeuwen
      AT&T Canada (ATTC) is a merger arbitrage situation where AT&T Corp. has a contractual commitment to purchase the shares of ATTC at an escalating formula price. However, ATTC's business is performing poorly, and its bonds are trading at significant discounts to par.... View Details
      Keywords: Agreements and Arrangements; Valuation; Mergers and Acquisitions; Investment; Telecommunications Industry; Canada
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      Perold, Andre F., and Kwame C. Van Leeuwen. "AT&T Canada (A)." Harvard Business School Case 204-087, October 2003. (Revised October 2004.)
      • February 2003 (Revised October 2003)
      • Case

      Peter Jacobs at Versity.com

      By: Leslie A. Perlow
      Peter Jacobs is Versity.com's new professional CEO. This case provides a behind-the-scenes look at his thoughts and feelings about the company's evolution as he takes charge and tries to establish a new direction for the company. View Details
      Keywords: Perspective; Growth and Development Strategy; Planning; Leadership; Management Teams
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      Perlow, Leslie A. "Peter Jacobs at Versity.com." Harvard Business School Case 403-133, February 2003. (Revised October 2003.)
      • November 1999 (Revised December 1999)
      • Case

      Safe Food Act, The: A Consumer Group's Perspective

      By: Ray A. Goldberg, Carin-Isabel Knoop and Hal Hogan
      The Center for Science in the Public Interest is taking a position on creating a new safety leadership vehicle in the U.S. government. How should it plead its cause? What are the position merits and faults? View Details
      Keywords: Food; System; Consumer Behavior; Government and Politics; Safety; Leadership; United States
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      Goldberg, Ray A., Carin-Isabel Knoop, and Hal Hogan. "Safe Food Act, The: A Consumer Group's Perspective." Harvard Business School Case 900-013, November 1999. (Revised December 1999.)
      • March 1994
      • Case

      Bose Corp.: The JIT II Program (A)

      By: Roy D. Shapiro and Bruce Isaacson
      Bose Corp. is evaluating an unusual plan to manage relationships with vendors that supply components for Bose speakers. The company must decide: 1) which planning and ordering activities should be performed by Bose and which can be performed by vendors, 2) how much... View Details
      Keywords: Supply Chain Management; Planning; Production; Alliances; Order Taking and Fulfillment; Electronics Industry
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      Shapiro, Roy D., and Bruce Isaacson. "Bose Corp.: The JIT II Program (A)." Harvard Business School Case 694-001, March 1994.
      • September 1990 (Revised January 1992)
      • Case

      Eli Lilly and Co. (A): Globalization

      By: Michael Y. Yoshino
      Examines the changes taking place in Eli Lilly in response to the globalization of the pharmaceuticals industry. Identifies the steps taken by management, problems currently faced, and challenges for the future. Allows examination of the process of implementing a... View Details
      Keywords: Change; Globalization; Global Strategy; Business or Company Management; Problems and Challenges; Perspective; Pharmaceutical Industry
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      Yoshino, Michael Y. "Eli Lilly and Co. (A): Globalization." Harvard Business School Case 391-032, September 1990. (Revised January 1992.)
      • April 1979 (Revised June 1988)
      • Case

      Chain Saw Industry in 1978

      By: Michael E. Porter and David J. Collis
      For use on the second day of a two-day sequence on the U.S. chain saw industry. Describes the evolution of the industry since 1974. Illustrates issues in industry evolution, the forces causing evolution, and the strategic issues raised by evolution. The discussion can... View Details
      Keywords: Competition; Industry Growth; Manufacturing Industry; United States
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      Porter, Michael E., and David J. Collis. "Chain Saw Industry in 1978." Harvard Business School Case 379-176, April 1979. (Revised June 1988.)
      • Teaching Interest

      Advanced Management Program: Transforming Proven Leaders into Global Executives

      By: Guhan Subramanian
      As the world economy continues to evolve, so do the requirements for global leadership. The Advanced Management Program (AMP) is a powerful, transformational, and personalized learning experience that explores the best management practices... View Details
      • Teaching Interest

      Launching Technology Ventures

      By: Jeffrey F. Rayport

      This course takes the perspective of founders struggling to achieve product market fit in their early-stage startups. Our cases focus on founder decision during this search and discovery phase, both in the experiments that they design and run as well as the... View Details

      • Teaching Interest

      Managing the Future of Work (MBA Education—Elective Curriculum)

      By: Christopher T. Stanton

      The nature and scope of work is changing rapidly, creating massive business challenges in the shadow of broader political and social shifts.  HBS launched a major initiative in 2017 on Managing the Future of Work to define these workplace issues and... View Details

      • Teaching Interest

      MBA Elective Curriculum: Investment Strategies

      By: Malcolm P. Baker

      This is a CORE course for students pursuing careers in finance. Thus, students interested in pursuing careers in mutual funds, hedge funds, pension funds, endowments, wealth management, financial consulting, marketing and client service, sales and trading,... View Details

      • Research Summary

      Overview

      By: Matthew C. Weinzierl

      My academic research centers on uncovering and closing gaps between the theory and reality of tax policy. My main contribution has been to identify and address a mismatch between the goals for taxation typically assumed in theory and the goals the public and... View Details

      • Teaching Interest

      Short Intensive Program (SIP): Effective Strategic Philanthropy

      By: Brian L. Trelstad
      Non-profit organizations and social enterprises play an important role in every country in the world: as laboratories for social innovation, as the delivery system for critical goods and services at scale, as the stewards of our cultural heritage, and as advocates for... View Details
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