Publications

Web

Frequently Asked Questions - Research Computing Services

Help Frequently Asked Questions 7ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research computing grid by requesting a guest... View Details

Web

European and UK Personal Data Collection Disclosure | HBS Online

information, we may rely on the legal bases of “performance of contract” in order to fulfill our contract with you to provide Services and on “compliance with legal obligation” in order to comply with tax laws in the maintenance of... View Details

Web

Guidelines for Choosing Resources - Research Computing Services

number of cores requested per job. Additionally, since we wish to ensure that all persons should be able to get at least one interactive session, there is a maximum of 24 cores allowed over a max of 3 sessions; more than 12 cores for a... View Details

Web

RCS Offboarding Checklist - Research Computing Services

removed HBS-issued research software? Due to the licensing agreements with our software vendors, any HBS-licensed research software that has been installed on personal (non-HBS-issued) laptops or desktops should be removed. Any software... View Details

08 Nov 2024
HBS Case

What Wartime Service Taught These Historic Leaders

Walt Disney’s time in Paris during the waning days of World War I helped shape him into a visionary entrepreneur who would ultimately build a beloved international brand. Dwight Eisenhower and Robert McNamara discovered the importance of humility and how to motivate... View Details

Keywords: by Avery Forman; Entertainment & Recreation

22 May 2020
Blog Post

Reflections on Service - Armed Forces Alumni Association Student Profiles

armed forces. Many served in combat. They are proud to share this deeply personal aspect of their lives with you. Dante Branch | Surface Warfare Officer School US Navy ENTERED SERVICE FROM: Virginia Beach,... View Details

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

14 Oct 2014
News

Financial Services Support Mexico’s Most Underserved Communities

Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico... View Details

07 Dec 2015
Research & Ideas

The Rise of Personalized Entrepreneurial Finance and Other VC Trends

Over the last ten years, technology has reduced entire catalogues of consumer goods to devices that fit in the palms of our hands. Phones are smarter, networks are faster, and more people have access to more information than ever before. This democratization of access... View Details

Keywords: Re: Josh Lerner; Financial Services; Financial Services

September 2000 (Revised October 2002)
Background Note

Professional Services Module Seven: Becoming a Professional

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

Discusses strategies for balancing private and professional life. View Details

Keywords: Experience and Expertise; Success; Work-Life Balance

01 Dec 2006
News

New on the Web at Alumni Career Services

HBS alumnae seeking to return to the workforce and all alumni interested in board positions now have new tools on the Alumni Career Services Web site to assist in their search. The “on-rampers” résumé database was designed exclusively for... View Details

Keywords: Educational Services; Educational Services

February 2018
Teaching Note

Still Leading Series—Issues in Transitioning to New Forms of Service Later in Life

By: Rosabeth Moss Kanter, Rakesh Khurana, James Honan and Ai-Ling Jamila Malone

The Still Leading case series includes an introductory note, “Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life” and 10 supplementary cases that cover the transition of highly accomplished and prolific leaders (Hon. Robert McDonald, Hon.... View Details

Keywords: Leadership; Personal Development and Career; Transition

Web

Software Environments via Conda - Research Computing Services

also create, use, and share your own conda environments, e.g., to facilitate reproduction of your analyses, to keep software requirements separate for different projects,or to install specialized software that is not already available on the HBSGrid. Note: If working... View Details

November 1995
Case

First Pacific Company Limited: From Letters of Credit to Personal Communications Networks

By: Michael Y. Yoshino and Carin-Isabel Knoop

Keywords: Financial Services Industry

September 2013
Case

Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired

By: Rosabeth Moss Kanter, Juliane Calingo Schwetz and Patricia Bissett Higgins

In July 2012, retired United States Army Major General Gale Pollock created Elevivo, a venture that worked on developing a comprehensive disease management software system to support the growing number of visually impaired individuals by providing them with tailored... View Details

Keywords: United States; Health Care; Health Care Education; Insurance Companies; Disease Management; Technology; Military; Leadership Skills; Health; Health Care and Treatment; Education; Insurance; Information Technology; Entrepreneurship; Leadership; Information Technology Industry; Health Industry; United States

Educators

October 2012 (Revised September 2013)
Teaching Note

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke

The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details

Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai

September 2007 (Revised October 2017)
Case

Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life

By: Rosabeth Moss Kanter and Lance Pierce

Identifies the challenges for experienced leaders who transition from their primary income-earning careers to a next phase of public service or social-purpose work, based on interviews and published sources. View Details

Keywords: Leadership Development; Personal Development and Career; Transition; Social Entrepreneurship; Social Enterprise; Society

Educators

February 2016
Teaching Note

Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired

By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone

Following a successful military career as an Army Nurse, achieving rank as Major General, becoming the first female Acting Surgeon General of the Army, and the 22nd Chief of the Army Nurse Corps, Pollock developed a vested interest in improving the lives of the... View Details

Keywords: Health