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- Faculty Publications (20)
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- All HBS Web (215)
- Faculty Publications (20)
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
“A lot of team members have really similar experiences,” Sneath said. “They feel connected, engaged, and proud of what we’re building.” They come to trust the company, its leadership, and the moral community of which they are a part, for... View Details
Keywords: by Ranjay Gulati
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
combined with a creative leap within their and their partners' potential to tackle customers' perceived needs. And in some instances, firms may be ahead of those needs and driving them. As I delved deeper into companies seeking to become... View Details
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
accusations that it claimed to do something but then failed to deliver on it. This charge is called greenwashing when the claims are related to the environment, but similar charges are also being levied at firms that adopt codes of... View Details
Keywords: by Martha Lagace
- Web
Research - Behavioral Finance & Financial Stability
by foreign banks than do borrowers from developed markets, followed by a fast credit contraction of a similar magnitude upon reversal of the cycle. See Falk’s other research here and Victoria’s other research here . More Info Weak Credit... View Details
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
members and employees. Respect our suppliers. And the company promotes managers in-house to maintain a consistent ethical culture. The Hershey chocolate company’s code is similar and includes a question that corporate employees should ask... View Details
Keywords: by Lane Lambert
- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
Furthermore, we found that the resulting products were rated as equal to or higher in quality than competitive offerings. These results often surprise people, given the perceived wisdom that incumbents have difficulty responding to major... View Details
Keywords: by Sean Silverthorne
- 20 Nov 2019
- Research & Ideas
It's No Joke: AI Beats Humans at Making You Laugh
of tests to make its own estimations. The computer had no way of parsing the language in the jokes, nor did it follow a model indicating what features made a joke funny. Instead, it relied on “collaborative filtering” algorithms to learn which sample jokes were... View Details
Keywords: by Dina Gerdeman
- Web
Online Leadership Principles Course | HBS Online
obtaining ratings from at least two colleagues in addition to the self-assessment—you’ll receive a detailed report that provides insight into your emotional intelligence and how you’re perceived by others. Emotional intelligence is a... View Details
- 05 Jun 2019
- Blog Post
Exploring the Beauty Industry through an Independent Project
brands that were disrupting the current landscape and had noticed a similar shift away from major beauty brands. The data showed that established beauty brands face loss of credibility, requiring them to think about partnerships with... View Details
- 27 Oct 2020
- Research & Ideas
Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?
of similar backgrounds. Perhaps they were also responding to perceived “implicit quotas,” an organization’s informal goal to promote people from certain groups. However, neither of those reasons proved as... View Details
Keywords: by Danielle Kost
- Web
Negotiation Course Online | HBS Online
Manager at YumEarth Develop the negotiation skills needed to maximize value in your everyday life, from negotiating a raise to buying a car. I am paying more attention to how my clients perceive the value of my services. I find myself... View Details
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
The COVID-19 pandemic has profoundly influenced the lives of most people on the planet. It has changed daily activities; something as simple as a walk in the park is perceived very differently now. The same is true for businesses. Many... View Details
Keywords: by Hong Luo and Alberto Galasso
- 02 Mar 2016
- News
David Moss is Rewriting History
between the board’s conservative Republicans, who perceived a liberal bias in the curriculum, and its more moderate Republicans and Democrats. For three days, the board held contentious open meetings, arguing issues centuries old—Were the... View Details
Keywords: April White
- 28 Feb 2023
- Blog Post
Celebrating Socioeconomic Diversity and Inclusion at HBS (Part 1)
may be perceived as an impediment – growing up in a low-income household – in fact enabled me to discover my passion. As an FGLI, I feel apprehensive to ask for help because I do not know how people may View Details
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
today's will have to be altered to meet the needs of tomorrow. Persuading key stakeholders to abandon familiar practices and perceived entitlements can severely test a manager's negotiation skills. Third, increasing demographic diversity... View Details
Keywords: by Martha Lagace
- 16 Jul 2013
- First Look
First Look: July 16
in similar straits. When they do, many feel torn. Should they be directive, taking charge and commanding action? Or should they be empowering, enabling innovation and experimentation? As the successful example of André Sougarret, the... View Details
Keywords: Anna Secino
- 13 Mar 2005
- Research & Ideas
The Tricky Business of Nonprofit Brands
organizations face a similar set of challenging questions as they enter the twenty-first century. How should they respond to the increasing number of complex emergencies? To what extent should they cooperate with national governments and... View Details
Keywords: by Manda Salls
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
best face forward. Barton's CEO is particularly tough. How common is it for a CIO to be caught in the middle, and have you any general guidelines for navigating similar circumstances? A: We think this situation facing Jim Barton... View Details
Keywords: by Martha Lagace
- 02 Apr 2007
- Lessons from the Classroom
Making the Move to General Manager
entry strategy for China. So we each have something different, but we know each other well from having lived and worked together in the program. After getting advice from the people in your living group, the next step is to match people with View Details
Keywords: by Martha Lagace
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
A good way to visualize what incumbents can do when faced with a disruptive attack is to consider how humans respond to a perceived threat. Our body immediately reacts. We produce adrenaline. Our heart rate goes up. Our respiration rate... View Details