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- All HBS Web (74)
- Faculty Publications (52)
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- 19 Jan 2022
- Blog Post
From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business
year. The course focused on how to grow, scale, and move from purely DTC to omnichannel – with the assistance of many incredible guests (Lori Greiner of Shark Tank, Jordana Kier and Alexandra Friedman of Lola, and Christina Tosi of... View Details
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
changed the so called cycle, and new games and new rules have overtaken this model? Not sure we can describe this (as a) new wheel of retailing; rather the new wheels of ecosystems.” Edwin Lambregts added, “In Europe the retail industry is more and more moving towards... View Details
- 06 Dec 2017
- News
Puzzle Master
business relative to other omnichannel retailers, our data scientists and digital marketing experts optimize our content to deliver a superior and customized customer experience, and we often pilot new partnerships and integrations across... View Details
- 11 Jun 2018
- Blog Post
Reimagining Fashion For The Good Of All
fore sighting tool and in the company’s omnichannel strategy. Everyone at the company has been extremely welcoming and I already feel integrated into the team dynamics. Zalando is very proud of its open-communication office structure,... View Details
Keywords: Consumer Products / Retail
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
in an Omnichannel World, Vol. 8 edited by Santiago Gallino and Antonio Moreno, Sicupira Family Associate Professor, Technology and Operations Management Unit Springer Series in Supply Chain Management The world of retailing has changed... View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
will also be on the rise. Retailers that had invested in advanced omnichannel capabilities and order management technology before the pandemic will see their efforts rewarded. Other retailers will have a hard time keeping up with demand.... View Details
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
clear: many retail segments are under assault by cheaper, more convenient retailers selling online. "The surprising thing is that despite the success of lots of big businesses in having developed Internet businesses, despite the fact that they have launched View Details
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
ship-from-store (SFS), to increase their store productivity and expand their integrated presence across multiple retail channels (i.e. brick-and-mortar store, web, and mobile; also known as omnichannel retailing). The Scale Of The Threat... View Details
- 04 Sep 2019
- News
Clicks and Mortar
would add that each retailer needs to know who they are, what value they want to provide, and then understand the customer’s purchase journey for obtaining that value. That gives you all of the markers you need to design an omnichannel... View Details
- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
value they want to provide, and then understand the customer’s purchase journey for obtaining that value. That gives you all of the markers you need to design an omnichannel system that’s going to feed into the goals that consumers have... View Details
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
online-first and traditional retailers alike. We focus on the relatively understudied domain of online-first retailers and the engagement of a key omnichannel tactic; specifically, the introduction of showrooms (physical locations where... View Details
Keywords: Sean Silverthorne