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  • June 2020 (Revised October 2020)
  • Case

What Went Wrong with Boeing's 737 Max?

By: William W. George and Amram Migdal
This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346 people died: the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines... View Details
Keywords: Communication; Communication Intention and Meaning; Communication Strategy; Forms of Communication; Announcements; Decision Making; Decision Choices and Conditions; Judgments; Ethics; Moral Sensibility; Values and Beliefs; Globalization; Global Strategy; Governance; Corporate Accountability; Governance Controls; Human Resources; Resignation and Termination; Leadership; Leadership Style; Management; Business or Company Management; Crisis Management; Management Practices and Processes; Management Skills; Management Style; Management Systems; Risk Management; Time Management; Markets; Demand and Consumers; Digital Platforms; Supply and Industry; Duopoly and Oligopoly; Industry Structures; Operations; Product Development; Organizations; Organizational Change and Adaptation; Organizational Culture; Outcome or Result; Failure; Success; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Risk and Uncertainty; Safety; Strategy; Transportation; Air Transportation; Aerospace Industry; Air Transportation Industry; Africa; Ethiopia; Asia; Indonesia; North and Central America; United States; Seattle; Chicago
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  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

says Harvard Business School professor Hirotaka Takeuchi, was their dedication to responding to the needs of employees and the community first, all with the moral purpose of serving the common good. Less important for these companies, he... View Details
Keywords: by Dina Gerdeman
  • 05 May 2011
  • What Do You Think?

How Ethical Can We Be?

Sports Are Played and Games Are Won. It was biased judgment on the part of supposedly unbiased referees and umpires. They hypothesize that the cause is a natural tendency to avoid excessive booing by the home team crowd, particularly in... View Details
Keywords: by Jim Heskett
  • 01 Feb 2010
  • Research & Ideas

The ‘Luxury Prime’: How Luxury Changes People

corporate greed? Do you think there is a different mindset now for companies and executives to change and become more socially and morally responsible? A: In the midst of the current global economic crisis, people are outraged by highly... View Details
Keywords: by Sarah Jane Gilbert
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

reason that the issue of trust arises is that these individuals are expected to exercise judgment—based on specialized knowledge and methods of analysis that they alone are thought to possess—in areas in which their decisions affect the well-being of others. When the... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 17 Aug 2021
  • Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

there’s always a binary right or wrong answer,” says De Freitas, who has been studying the interplay between moral judgment and attention to one’s surroundings for the past seven years. “It’s more like a... View Details
Keywords: by Michael Blanding; Auto
  • 19 Sep 2016
  • Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

time? Why is it that even people who care about morality end up behaving unethically? Why is it that people often feel inauthentic at work? What does that imply for their job satisfaction and productivity?” Gino was motivated to... View Details
Keywords: by Carmen Nobel; Education
  • 25 Aug 2017
  • Op-Ed

Op-Ed: After Charlottesville, Where Does a CEO's Responsibility Lie?

Leaders of publicly held companies are required to exercise their best judgment in pursuit of the interests of the business, and this gives them enormous flexibility to make whatever choice they see fit. This a test that cannot be... View Details
Keywords: by Gautam Mukunda
  • Forthcoming
  • Article

People Overestimate How Harshly They Are Evaluated for Disengaging from Passion Pursuit

By: Zachariah Berry, Brian J. Lucas and Jon M. Jachimowicz
The call to pursue one’s passion is ubiquitous advice, and prior research highlights the many upsides to doing so. To pursue one’s passion sustainably, people need to try different pursuits— and critically, drop those that are not tenable for them. However,... View Details
Keywords: Moral Sensibility; Attitudes; Perception; Judgments; Behavior; Goals and Objectives
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  • Forthcoming
  • Article

Public Perception and Autonomous Vehicle Liability

By: Julian De Freitas, Xilin Zhou, Margherita Atzei, Shoshana Boardman and Luigi Di Lillo
The deployment of autonomous vehicles (AVs) and the accompanying societal and economic benefits will greatly depend on how much liability AV firms will have to carry for accidents involving these vehicles, which in turn impacts their insurability and associated... View Details
Keywords: Moral Sensibility; Judgments; Legal Liability; Insurance; Perception
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  • 01 May 2018
  • First Look

First Look at New Research and Ideas, May 1, 2018

concise chapters, leading authorities and up-and-coming scholars explore fundamental issues and current controversies. The volume systematically reviews the empirical evidence base and presents influential theories of moral View Details
Keywords: Sean Silverthorne
  • 14 Apr 2014
  • Research & Ideas

Difficulties for Women Bridging Racial, Generational, and Global Divides

one reader in the comments section of Oprah.com. "Oprah—you should be ashamed of yourself!" “Let's replace our judgment with curiosity” Among scholars, it's called "intersectionality"—the obvious yet complex idea that gender interacts... View Details
Keywords: by Carmen Nobel
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

related to improved project performance in some cases. Our results highlight a need for more nuanced approaches to leveraging experience in team management. Deed, Clear Conscience: When Cheating Leads to Moral Disengagement and Motivated... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2005
  • Research & Ideas

Homers: Secrets on the Factory Floor

the time-cards of their teammates and are quite effective at their job. Q: You note that much silence surrounds the practice of creating homers. Why is the practice not discussed more openly by employers and others? A: Homer making first raises the issue of View Details
Keywords: by Sean Silverthorne; Manufacturing
  • 25 Aug 2015
  • First Look

First Look Tuesday

foreign officials, and the packaging and sale of toxic securities to naïve investors-require ethically problematic judgments and behaviors. However, dominant models of workplace unethical behavior fail to account for what we have learned... View Details
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

making snap judgments about people based on the wrong cues. The fact is, though, that most of us aren't nearly as good as we think we are at catching deception, whether it's malicious or merely defensive. Studies show that our hunches... View Details
Keywords: by Michael Wheeler
  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

https://www.hbs.edu/faculty/Pages/item.aspx?num=52729 May 2017 Judgment and Decision Making Is Saving Lives Your Task or God's? Religiosity, Belief in God, and Moral Judgment... View Details
Keywords: Sean Silverthorne
  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

Experiment 2 demonstrates that effects of indirect agency cannot be explained by perceived lack of foreknowledge or control on the part of the primary agent. Experiment 3 indicates that reflective moral View Details
Keywords: Sean Silverthorne
  • 08 Oct 2010
  • What Do You Think?

Will Transparency in CEO Compensation Have Unintended Consequences?

further thought: "Does increasing transparency and visibility of the ratios help increase the ability for shareholders and boards to make better choices?" He commented, "One of the best agents to advocate for the right level of pay will be CEOs... View Details
Keywords: by Jim Heskett
  • 02 May 2017
  • First Look

First Look at New Research: May 2, 2017

moral of this story is not how to do crisis management faster and better in a lightning-fast digital world. It’s that even the nimblest and deftest crisis management response cannot contain the damage of going straight to “call security”... View Details
Keywords: Carmen Nobel

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