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Show Results For
- All HBS Web
(292)
- News (77)
- Research (160)
- Events (4)
- Multimedia (1)
- Faculty Publications (24)
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
shareholder returns of 150 percent while the S&P 500 has delivered 14 percent. They've also grown their sales 134 percent while the S&P 500 has grown just 53 percent. Clearly, these firms have found something that allows them to be resilient in both good times... View Details
- 17 May 2011
- First Look
First Look: May 17
transaction data from a Japanese bank's home loan application processing line. We find that over the course of a single day, specialization, as compared to variety, is related to improved worker productivity. However, when we examine... View Details
Keywords: Sean Silverthorne
- 22 Feb 2022
- Research & Ideas
Lack of Female Scientists Means Fewer Medical Treatments for Women
scientist.” Missed innovation opportunities Koning, an assistant professor of business administration in the Strategy Unit at HBS, teamed up with John-Paul Ferguson of McGill University and Sampsa Samila of IESE Business School on... View Details
Keywords: by Kristen Senz
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
generalize," Avery says. But that misses the point. Rather than helping researchers estimate the habits of ordinary consumers, the data from extreme customers can uncover new consumer motivations, promoting... View Details
Keywords: by Michael Blanding
- 29 Sep 2021
- Research & Ideas
For Entrepreneurs, Blown Deadlines Can Crush Big Ideas
entrepreneurs face when launching new products. Understanding what went wrong Wu and Peterson studied timelines from 314 entrepreneurs across 722 technology hardware projects from September 2010 through June 2019, all crowdfunded through Kickstarter. For each project,... View Details
Keywords: by Rachel Layne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
faced challenges such as data redundancy, missing data, and the presence of irrelevant information. We then apply the model to data from a retail context and illustrate how the... View Details
Keywords: Dina Gerdeman
- 17 Sep 2018
- Research & Ideas
Welcome to Retirement. Who Am I Now?
preliminary results of the Retirement Transitions Study in August at the Academy of Management Conference in Chicago. She is still analyzing the data for a working paper with co-authors Lotte Bailyn of the Sloan School at the... View Details
- 07 Aug 2013
- What Do You Think?
Is There Still a Role for Judgment in Decision-Making?
of intuition. Organizations that preclude intuition from their decision-making will never be, or cease to be, transformative." Others had a more expansive view of the role of judgment. As Donald Shaw put it, "Just because we have the technology to record... View Details
Keywords: by James Heskett
- 04 Nov 2013
- Research & Ideas
The Real Cost of Bribery
that launch anticorruption efforts grow their businesses more slowly than firms that don't, especially in regions where bribery is the expected norm. “If you think of the cost [of bribery] as just fines and regulatory actions, you're View Details
Keywords: by Carmen Nobel
- 20 Jul 2021
- Research & Ideas
Bankruptcy Spells Death for Too Many Businesses
melting ice cube and assets in bankruptcy that are losing value really quickly." Because the data includes judges’ names on individual filings, Antill was able to determine how specific jurists ruled. He focused on companies that sought... View Details
Keywords: by Rachel Layne
- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
many users like Judy who, having archived her data and deleted her account, found that, “The interesting thing is that I only missed the site for one or two days.” Dyl suggested that the company should move... View Details
- 17 Jan 2019
- Research & Ideas
Why Business Should Support Employees Who Are Caregivers
their careers. Even though the majority of employers and employees said they considered their organizations inclusive and fair, employees said that employers penalized caregivers, especially when their duties caused them to miss work,... View Details
- 04 Mar 2020
- Research & Ideas
How Schmoozing with the Boss Helps Men Get Promoted
December 2019 data from the US Bureau of Labor Statistics. [div class=infogram-embed data-id=_/f6hQ9v7qNZ0A2qHlEzvt][/div] And women continue to lag behind men in their ability to advance to higher ranks within organizations. While 48... View Details
Keywords: by Dina Gerdeman
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
Imagine a future in which a smart marketing machine can predict the needs and habits of individual consumers and the dynamics of competitors across industries and markets. This device would collect data to answer strategic questions,... View Details
Keywords: by Kristen Senz
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with disruptive potential into its processes, what comes out the other... View Details
- 17 Oct 2018
- Research & Ideas
Pro Basketball Coaches Display Racial Bias When Selecting Lineups
points, assists, fouls, and minutes played. And because players frequently change teams, it’s easy to compare how a player fares when playing for different coaches. For a paper Zhang published on the topic last year in Administrative Science Quarterly, Zhang downloaded... View Details
- 29 Jan 2021
- Op-Ed
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
the likelihood of side effects. Inspire FOMO. Second, we recommend incentivizing the fear of missing out, both socially and economically. For example, recently 82 percent of adults said they are not comfortable visiting family or close... View Details
- 20 Oct 2003
- Research & Ideas
Gaps in the Historical Record: Development of the Electronics Industry
Japan's Fujitsu; in 1996 they were two and a half times those of its largest competitors, Japan's Fujitsu and Hewlett-Packard. IBM had, of course, been the dominant enterprise in the data processing industry well before the coming of the... View Details
- 09 Dec 2002
- Research & Ideas
Most Accountants Aren’t Crooks—Why Good Audits Go Bad
another party's, they interpret data to favor that party. Attachment breeds bias. Approval. An audit ultimately endorses or rejects the client's accounting—in other words, it assesses the judgments that someone in the client firm has... View Details
- 23 May 2012
- Research & Ideas
Five Ways to Make Your Company More Innovative
created the world, he made data only available about the past. As teachers at HBS, we're trained to nail students to the wall if they ever make an assertion in class discussion that is not backed up with View Details