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- Research (1,129)
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- 11 Dec 2017
- News
Growing from Within
guest counts on a daily basis across the restaurant portfolio as well as operating metrics such as speed and accuracy of service and food quality. Also very important are customer and people metrics. The success of our business largely... View Details
- 01 Jun 2018
- News
Ask the Expert: Star Search
data on trending revenue and customer delivery. We also share successes in biweekly emails from the CEO and in quarterly all-company meetings. Each starts with broad business metrics and then goes into a deep dive on a particular function... View Details
Keywords: Dan Morrell
- 01 Dec 2020
- News
In the Zone
field.” Metrics have always grounded HCZ’s operations; the organization gathers data across 600 areas to track annual results, from participation rates to academic performance to risky behaviors. In 2017, 97 percent of HCZ seniors went on... View Details
- 15 Oct 2019
- News
Engaging More Deeply with Business in Africa
discussed the global digital leader. If the metric for evaluating the immersion’s success is faculty enthusiasm, by all accounts it was a huge win. “This was a weeklong drink from a fire hose,” says Chandra of his experience. “I learned... View Details
- 01 Jun 2023
- News
Batteries Included
Illustration by Klaus Kremmerz Supply-chain shortages put container shipping in the headlines during the pandemic, with images of vessels languishing in line at major ports worldwide. It made visible what Steven Henderson (MBA 2016), CEO and cofounder of Fleetzero,... View Details
- 01 Dec 2022
- News
Educating, Connecting, and Mobilizing Around Climate Change
incredible source of opportunity for entrepreneurial activity.” SHIRLEY LU, Assistant Professor of Business Administration Shirley Lu conducts research on how companies communicate environmental and social information. Some of her work examines the comparability of ESG... View Details
Keywords: Jennifer Gillespie
- 01 Sep 2012
- News
HBS Is Committed to Increasing Alumni Engagement
launched in July. The final report will be published this fall. Overall, alumni are very interested in strengthening their ties to HBS. The research findings will undoubtedly help to develop strategies and metrics for increasing and... View Details
- 01 Mar 2023
- News
The Exchange: Micro Management
Image by John Ritter In the 50 years since modern microfinance was introduced as a tool to fight poverty, institutions have distributed hundreds of millions of loans to people in developing countries. Such loans are repaid at rates often as high as 98 percent. Those... View Details
- 01 Dec 2013
- News
Faculty Books
Professor of Business Administration, annually compiles the best posts from blogs on technology start-up management for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community. Among other topics, the... View Details
- 01 Dec 2020
- News
Take Time to Transition (If it’s Time)
bank account, and family support system.” Up the structure. Build your own board of directors. “You need a group of people who will offer outside support and call you to account,” Burton advises. Evaluate your approach on a monthly basis. “Look at View Details
- 01 Jun 2000
- News
Social Capital Markets: Creating Value in the Nonprofit World
taxes, there's an inverse relationship; they end up contributing to society," Emerson says. "We are trying to find out what investments are needed to achieve social value." At HBS, Emerson will explore how investors in the social capital markets understand valuation... View Details
Keywords: Anne Kavanagh
- 08 May 2012
- News
Screen Saver
the same; only the numbers were different. In my current role I think about how to grow, manage, and sustain a nonprofit that has very different metrics from a for-profit entity. But my HBS skills still apply.” View Details
- 01 Mar 2007
- News
Courting the Poor
procedure for credit approval, using nontraditional metrics to enable customers with lower, less easily established incomes (a pushcart vendor, for example) to make purchases. “Their loan repayment rates are the envy of the world, and the... View Details
- 11 Oct 2022
- News
On Balance
renamed and given a broad purview to collect data on equality metrics like composition, pay, policies, and practices from all private-sector employers in Australia with 100 or more employees, criteria that currently cover about 40 percent... View Details
Keywords: April White
- 01 Mar 2011
- News
Alumni Books
protectionism could prevent nations from achieving the gains - in household income, availability of goods and services, and other quality-of-life metrics - of cross-border openness. Ghemawat describes how private businesses, policymakers,... View Details
- 20 Sep 2013
- News
Connections Add Up
but I'm the steward. I aspire to that HBS mission of being a leader who makes a difference." The metrics show that CEE is effecting change. Last year, 10,000 students took part in the National Economic Challenge, almost double the number... View Details
- 07 Sep 2021
- News
One Degree of Difference
staff has to represent our users.” For all of these reasons, DEI goals are baked into Ovia’s work and culture at every level, from hiring to the bonus structure. Ten percent of an employee’s annual bonus is tied to hitting the organization’s DEI targets. Those View Details
- 25 Aug 2014
- News
Gerald Chertavian, MBA 1992
and corporate partners—tell of the organization’s success, Chertavian’s most prized metric shows the outcomes for the 18- through 24-year-olds that Year Up has served: Some 10,000 young people have participated in the one-year training... View Details
Keywords: Susan Young
- 01 Jul 2013
- News
The Nature of Business
The nonprofit world required a change in thinking for Tercek. "At Goldman Sachs, goals and metrics were super clear," he said. "At TNC, it's not as black and white. All the work we do is important. But we have to be vigilant about... View Details
- 01 Dec 2014
- News
Ask the Expert: A Fair Share
That’s incredibly innovative. But some of the regulations don’t address—or sometimes even prevent—this innovation. The legislative process is slow and cumbersome, and to have these regulations not be able to be responsive is a mistake. My other concern is around... View Details