Management Challenges - Publications - Faculty & Research

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

He recalls this moment in his new book, Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin’ Donuts. “Up until that point,” he writes, “the only thing I had managed were a couple of donut shops—replacing View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

01 Jun 2004
News

The Ambidextrous Organization

processes of the past, while also gazing forward, preparing for the innovations that will define the future. This mental balancing act is one of the toughest of all managerial challenges — it requires executives to explore new... View Details

Keywords: ambidextrous manager; ambidextrous organization; Publishing Industries (except Internet); Information

09 Nov 2022
News

Public Good

head” were with Chapman—her Uncle Billy also struggled with homelessness—she found it difficult to turn down the opportunity to lead United Way Miami: “I thought this could be a way to have a greater impact. The homeless community is a subset of a greater View Details

Keywords: nonprofit management; social enterprise; leadership; United Way; Management of Companies and Enterprises; Management of Companies and Enterprises

25 Jun 2024
News

On the Move: Alexis DePree (MBA 2007)

When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details

Keywords: retail; customer service; supply chain management; career experience; Retail Trade

01 Jun 2024
News

3-Minute Briefing: David Perpich (MBA 2007)

I interned at a lot of different places in high school and college—a hospital, a retail store, a magazine, an ad agency. At Duke, I was part owner of a student-run food-delivery service. In Clay Christensen–speak, it was the “emergent strategy,” exploring as I went and... View Details

Keywords: Julia Hanna; sports reporting; digital media; strategy; management

10 Sep 2020
News

The COVID Two-Step for Leaders: Protect and Pivot

01 Dec 2020
News

Steady as She Goes

buying to operations management, for nearly nine years. She finally felt like the biggest challenges were behind the company. The year 2020 was going to be stable, she recalls thinking. But by late 2019, it was clear that would not be the... View Details

Keywords: April White; COVID-19; change management; leadership; women; grocery stores; Food and Beverage Stores; Retail Trade

01 Dec 2020
News

In the Zone

majoring in economics.) “The challenges that exist in the lives of the young people we serve in central Harlem—extreme poverty, domestic violence, a single-parent household—existed in my family in one way, shape, or form,” says... View Details

Keywords: Julia Hanna; nonprofit management; urban development; leadership; public education; Educational Services

24 May 2022
News

Professor J S Nelson on What Everyone Needs To Know About Business Ethics

01 Mar 2013
News

Bringing It Back Home

Image by C.J. Burton Since the Strategic Perspectives in Nonprofit Management (SPNM) program was launched at HBS 17 years ago, it has provided nonprofits with something they need but can rarely afford: executive training. SPNM, which is... View Details

Keywords: Constantine von Hoffman; SPNM; Strategic Perspectives in Nonprofit Management; Roadtrip Nation; Management of Companies and Enterprises; Management of Companies and Enterprises