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- All HBS Web (189)
- Faculty Publications (33)
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- 19 Jun 2012
- First Look
First Look: June 19
312-002 McKesson, a large, diversified drug distribution and health care IT company, is considering development of new business offerings to help private practice physicians remain independent. The company, with $122 billion in 2010 revenues, just made its first foray... View Details
Keywords: Sean Silverthorne
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
season and what it will take to win over anxious customers. Here's what they said. Jill J. Avery: Mind the details and focus on customer service Persistent unemployment plagues many families, and people are saving more and spending less... View Details
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Updating a Classic: Writing a Great Business Plan Published: October 6, 2008 Harvard Business... View Details
Keywords: by Sean Silverthorne
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
"Stores no longer have the soul of the past and reflect a chain of stores vs. the warm feeling of a neighborhood store." Starbucks tried to add value through innovation, offering wi-fi service and creating and selling its own... View Details
- 02 Sep 2015
- Research & Ideas
Explaining China's Crash
supply it with oil, gas, metals, and other primary materials. A slowdown in China could impact some of these emerging markets pretty hard. Capital has quickly flown out of them, hitting their currencies and equity markets. Europe is less exposed, though some specific... View Details
- 10 Dec 2013
- First Look
First Look: December 10
http://hbr.org/search/313096-PDF-ENG Harvard Business School Case 212-082 Schneider Electric: Becoming the Global Specialist in Energy Management Global electrical products company assesses growth and market demands in India. Company must decide between a product... View Details
Keywords: Sean Silverthorne
- 12 Sep 2006
- First Look
First Look: September 12, 2006
icewine industry and follows Vincor International as it creates an international market for its Inniskillin Icewine—a luxury alcoholic beverage consumed as a dessert wine. Gives the history of the alcoholic beverage industry in Canada and... View Details
Keywords: Sean Silverthorne
- 10 Jan 2007
- HBS Case
The Challenge of Managing National Security
urgent action, it enjoyed the luxury of time, relatively speaking, to find its new identity. By contrast, the intelligence community's national-security imperative puts great pressure on it to change immediately. Consider the challenge... View Details
- 20 Mar 2012
- First Look
First Look: March 20
either system can lead to the subversion of expected relationships in the other. This book rejects the simple equation of capitalism with markets or with trade, in favor of a three-level system that embraces factor markets as well those for goods and View Details
Keywords: Sean Silverthorne
- 08 Apr 2008
- First Look
First Look: April 8, 2008
economy began to improve and the livelihood of many Chinese rose with it, their tastes began to change. Exposed to more luxurious foreign brands, many Chinese strived to purchase a Swiss or Japanese watch. How could Fiyta build up its... View Details
Keywords: Martha Lagace
- 27 Mar 2012
- First Look
First Look: March 27
Exploration of Luxury Hotels in Tanzania Authors:Diego A. Comin Abstract Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its... View Details
Keywords: Carmen Nobel
- 28 Apr 2009
- First Look
First Look: April 28, 2009
itself into the world's third largest luxury retailer with multiple brands. The company had performed well even after the departure of star designer Tom Ford and former CEO Domenico De Sole. However, the challenging global economic times... View Details
Keywords: Martha Lagace
- 02 Sep 2008
- First Look
First Look: September 3, 2008
August 2008) Abstract Choosing duty over pleasure today can cause regret down the road—whereas regret over the reverse is fleeting. Marketers of luxury products and services should consider prompting... View Details
Keywords: Sean Silverthorne
- 18 Apr 2017
- First Look
First Look at New Ideas, April 18
service to society. Beyond his research, Lawrence was committed to building the field of organizational behavior at HBS and more broadly in our profession. He had a lifelong passion for participant-centered learning and for the training... View Details
Keywords: by Sean Silverthorne
- 03 Jun 2008
- First Look
First Look: June 3, 2008
surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with his staff and patients and how the provider team focuses on patient care. A key measure of productivity for the surgery center is... View Details
Keywords: Martha Lagace
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
explores the emergence of "air taxis," a novel service based on a new class of light, economical jet aircraft that have come on the market recently. "The economics are such that entrepreneurs believe you can have an... View Details
- 03 Jan 2007
- First Look
First Look: January 3, 2007
JCI is facing decisions regarding implementation of its business strategy, wondering if now is the time to diversify its service offerings. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=805119 Kendall... View Details
Keywords: Sean Silverthorne
- 22 Jul 2008
- First Look
First Look: July 22, 2008
Services (revised) Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the... View Details
Keywords: Martha Lagace
- 20 Dec 2016
- First Look
December 20, 2016
School Case 217-013 Nirvana Vihar Rehabilitation Homes Kumar Builders (KUL) was finally nearing completion on the four luxury condominium towers that comprised the first phase of its bold vision for the redevelopment of more than 70 acres... View Details
Keywords: Carmen Nobel
- 15 Sep 2009
- First Look
First Look: September 15
characteristics and director networks are also associated with deal generation. We find that a company that has a director who has had LBO experience through prior board service is approximately 40% more likely to receive a private equity... View Details
Keywords: Martha Lagace