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  • July 2003
  • Supplement

Knowledge Management at JPL

By: Dorothy A. Leonard
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  • Web

Collections | Working Knowledge

Collections Featured Topics Economics and Global Commerce Insights on global economics: debt, trade with China, microfinance, and politics' impact on commerce and growth. Career and Workplace Get expert insights on workplace challenges and career growth—from AI hiring... View Details
  • 01 Dec 2022
  • News

Elevator Pitch: Common Knowledge

Illustration by Drue Wagner Illustration by Drue Wagner Matthew Ross (MBA 2022) Cofounder and CEO, Trove Health 2022–2023 Blavatnik Fellow Concept: Trove is building the world’s largest longitudinal database of patients and their health information across geographies... View Details
Keywords: entrepreneurship; healthcare; data; technology; Blavatnik Fellowship
  • 2011
  • Book

Managing Knowledge Assets, Creativity and Innovation

By: Dorothy A. Leonard
This book pulls together for the first time works on knowledge and innovation, including the implementation of new processes and products, written by Dorothy A. Leonard over more than two decades. It consists of articles from journals in diverse fields (e.g. the... View Details
Keywords: Knowledge Management; Innovation and Invention
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  • 16 Apr 2009
  • Working Paper Summaries

Phenomenological Assumptions and Knowledge Dissemination within Organizational Studies

Keywords: by Corinne Bendersky & Kathleen L. McGinn
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

What were the management trends in 2009? Fascination with social networking and rethinking common wisdom about goal setting. Here are the Top 10 articles and Top 5 working papers that appeared in HBS Working Knowledge in 2009. Enjoy! TOP... View Details
Keywords: by Staff
  • Aug 2012
  • Talk

Investigating Architectures and Knowledge

By: Carliss Y. Baldwin
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  • 28 May 2015
  • News

Crossing disciplines, finding knowledge

  • July 2012 (Revised August 2012)
  • Case

Global Knowledge Management at Danone (A) (Abridged)

By: Amy C. Edmondson and David Lane
This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details
Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France
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  • Web

The best of Working Knowledge in your inbox | Working Knowledge

The best of Working Knowledge in your inbox Sign up for weekly newsletters Since 1999, Working Knowledge has connected the School’s leading edge research and ideas on business management with practitioners,... View Details
  • December 2012
  • Article

Reflected Knowledge and Trust in Global Collaboration

By: Mark Mortensen and Tsedal Neeley
Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators' personal characteristics, relationships, and... View Details
Keywords: Global Work; Organizational Studies; Knowledge; Trust; Cooperation; Global Range; Relationships; Behavior; Personal Characteristics
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  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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  • May 2011 (Revised March 2012)
  • Supplement

Global Knowledge Management at Danone (C)

By: Amy C. Edmondson, Ruth Dittrich and Daniela Beyersdorfer
The (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking. View Details
Keywords: Innovation and Management; Knowledge Sharing; Information Infrastructure; Opportunities; Problems and Challenges; Networks; Employees; Motivation and Incentives; Knowledge Management; Management Practices and Processes
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  • June 2011 (Revised May 2012)
  • Case

L'Oréal: Global Brand, Local Knowledge

By: Rebecca M. Henderson and Ryan Johnson
Worldwide, and in the U.S. marketplace in particular, the French cachet of L'Oréal was one of its most powerful marketing tools. However, with the opening up of emerging markets, L'Oréal had to cater to a diverse customer base: an aging population in the West, ethnic... View Details
Keywords: Globalization; Brands and Branding; Marketing Communications; Change Management; Sales; Emerging Markets; Segmentation; Innovation and Invention; Beauty and Cosmetics Industry; France; United States
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  • Web

Popular - HBS Working Knowledge

Sign up for the weekly Working Knowledge e-mail newsletter, offering business leaders cutting-edge research and ideas from Harvard Business School faculty. *Email Please read our privacy policy . Change your newsletter e-mail address... View Details
  • 2021
  • Working Paper

Note on Productive Knowledge

By: Amar Bhidé
This Note examines the development of ideas (‘knowledge’) embodied in products (including ‘intangibles’) that do not exist in nature. It focuses on ‘multi-player’ development—advances by and for the many—and highlights its technical scaffolding and venturesome spirit.... View Details
Keywords: Knowledge; Framework
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  • February 1998
  • Teaching Note

Aladdin Knowledge Systems TN

By: Das Narayandas
Teaching Note for (9-598-018). View Details
Keywords: Mergers and Acquisitions; Competition; Marketing; Sales; Distribution; Safety; Globalization; Integration; Information Technology Industry; Europe; United States
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  • 19 Mar 2018
  • Video

Welcome to Open Knowledge

  • Web

Leadership | Working Knowledge

  • January 2025
  • Teaching Plan

Knowledge Transfer: Toyota, NUMMI, and GM

By: Willy Shih
Teaching Plan for HBS Case No. 625-003. New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production... View Details
Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
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