Publications

September 2016 (Revised May 2018)
Case

Zurich Insurance: Global Job Structure and Data Analysis

By: Boris Groysberg and Katherine Connolly

Zurich Insurance was undergoing organizational change after implementing five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The case “Zurich Insurance: Fostering Key People... View Details

Keywords: Managing Change; Organizational Behavior; Organizational Architecture; Organizational Change and Adaptation; Leadership; Human Capital; Change Management; Organizational Structure; Insurance; Organizational Culture; Globalization; Human Resources; Insurance Industry

Educators

20 Jun 2005
Research & Ideas

Creating a Positive Professional Image

your persona that tells you what they think about your level of competence, character, and commitment. Other times, you may receive indirect signals about your image, through job assignments or referrals... View Details

Keywords: by Mallory Stark

28 Jan 2016
News

Want A Job You Love? Stop Looking And Job Craft It

October 1988 (Revised July 2000)
Case

Matt Compton's Job Search

By: Shoshana Zuboff and Dave DeLong

Matt Compton wrestles with the problems of a post-MBA job search and finds himself captivated by the aggressive recruiting tactics of the large management consulting firms. The case raises issues of how a passive job search that relies on options presented by... View Details

Keywords: Recruitment; Job Search; Problems and Challenges

March 1994 (Revised September 1994)
Background Note

Note on Competitive Positioning

Emphasizes the connection between a firm's activities and its prices, costs, and volumes. A firm obtains a competitive advantage when it adopts a system of interrelated activities that generate superior profitabiltiy. Briefly describes differentiation and low-cost... View Details

Keywords: Competitive Advantage

Educators

July 2000 (Revised February 2001)
Case

ZEFER: Building and Positioning an e-Business Consulting Company

By: Richard L. Nolan, George Francis Westerman III and Matthew Sandoval

Keywords: Business Growth and Maturation; Consulting Industry

1991
Article

Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications

By: Leonard A. Schlesinger and Jeffrey Zornitsky

Survey data from 1,277 employees and 4,269 customers of a personal lines insurance organization were analyzed with the following results: (a) employee perceptions of service quality are positively related to both job satisfaction and self-perceived service capability;... View Details

Keywords: Service Delivery; Satisfaction; Jobs and Positions; Customer Satisfaction

21 Mar 2016
News

The Massive Difference between Negative and Positive Leadership

July 2018 (Revised September 2018)
Case

Donald Trump and the Tax Cuts and Jobs Act

By: Matthew Weinzierl and Robert Scherf

In January 2018, President Donald Trump was full of optimism. He had just signed the most substantial legislation of his young presidency, the Tax Cuts and Jobs Act (TCJA), making major changes to the tax code. Echoing his campaign slogan—Make America Great Again—Trump... View Details

Keywords: Taxation; Jobs and Positions; Government and Politics; Public Opinion; United States

Educators

Article

Why Grit Requires Perseverance and Passion to Positively Predict Performance

By: Jon M. Jachimowicz, Andreas Wihler, Erica R. Bailey and Adam D. Galinsky

Prior studies linking grit—defined as perseverance and passion for long-term goals—to performance are beset by contradictory evidence. As a result, commentators have increasingly declared that grit has limited effects. We propose that this inconsistent evidence has... View Details

Keywords: Grit; Perseverance; Passion; Motivation; Personal Characteristics; Emotions; Performance; Motivation and Incentives

Read Now

07 Mar 2013
Working Paper Summaries

Prominent Job Advertisements, Group Learning, and Wage Dispersion

Keywords: by Julio J. Rotemberg

2022
Article

Values and Inequality: Prosocial Jobs and the College Wage Premium

By: Nathan Wilmers and Letian Zhang

Employers often recruit workers by invoking corporate social responsibility, organizational purpose, or other claims to a prosocial mission. In an era of substantial labor market inequality, commentators typically dismiss these claims as hypocritical: prosocial... View Details

Keywords: Corporate Social Responsibility and Impact; Equality and Inequality; Wages; Recruitment

2023
Working Paper

Job Design and Workers’ Wellbeing: Evidence from a Hospital Setting

By: Susanna Gallani and Jacob Riegler

This study examines the relationship between job design imbalance and workers’ well-being. We build on Simons (2005) framework for the design of high-performing jobs and develop a survey instrument to capture workers’ perceptions of their job design and work... View Details

Keywords: Well-being; Job Design and Levels; Working Conditions; Perception; Work-Life Balance; Health Industry

Web

Power and Influence for Positive Impact | HBS Online

Introduction to Power and Influence for Positive Impact ENROLL NOW No application needed for our certificate programs. Start your journey today! Power and Influence for View Details

October 2004 (Revised June 2006)
Background Note

A Note on Analyzing and Choosing a Job Offer

Provides insights and observations into the process of analyzing and choosing a job offer. Teaching Purpose: To assist in career planning. View Details

Keywords: Job Offer; Personal Development and Career