Job Satisfaction - Publications - Faculty & Research

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Program Requirements - Doctoral

Committee Meeting All students are required to hold a meeting with their Dissertation Committee by May of their 4th year to discuss a clear path for the student to successfully defend their dissertation and provide feedback and advice on the View Details

18 Sep 2012
First Look

First Look: September 18

initial socialization focused on personal identity (emphasizing newcomers' authentic best selves) led to greater customer satisfaction and employee retention after six months, compared to (a) socialization that focused on organizational... View Details

Keywords: Sean Silverthorne

July–August 2025
Article

How the Busiest People Find Joy

By: Leslie A. Perlow, Sari Mentser and Salvatore J Affinito

Joy, along with achievement and meaningfulness, is one of the three keys to a satisfying life. Yet it’s the missing piece for many ambitious individuals, the authors found after examining data on how nearly 2,000 professionals spend their days. Jam-packed schedules are... View Details

Keywords: Well-being; Satisfaction; Work-Life Balance; Happiness

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23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

patients as they see fit. A new Harvard Business School case study explores Buurtzorg’s decentralized model in depth, with lessons for institutions struggling with morale and productivity. Buurtzorg’s approach has yielded patient View Details

Keywords: by Annelena Lobb; Health

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

Brooks: Right. Goldberg: I was very happy. Brooks: Yeah, that's good. Goldberg: But is that-- Brooks: Yeah, that's right. Goldberg: Is that actual happiness? What was that feeling that I was-- Brooks: Yeah. Yeah. Goldberg: Job security?... View Details

Keywords: by HBS Staff

Web

Entrepreneurial Management - Faculty & Research

support? Distributors were responsible for half of sales, but outsourcing customer engagement and support could put customer satisfaction and TagHive’s reputation at risk. About the Unit The Entrepreneurial Management Unit strives to... View Details

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

their businesses to shareholders through stock buybacks and dividends rather than invest for the long term, undermining job growth and putting the country’s economic future at risk, often pointing to the high ratio of shareholder payouts... View Details

Keywords: Sean Silverthorne

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

orchestra as a soloist just within reach. But suddenly, his performance started to worsen. No amount of practice or specialized training helped. In fact, the harder he raged against his decline, the faster it inevitably came. He took a View Details

Keywords: by Avery Forman

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

at all, they make a lot of mistakes. The biggest mistake that they make, for example, is believing that they’ll actually find satisfaction through money, power, and fame. Sooner or later, they become a success addict. If you’re an... View Details

Keywords: by Dan Morrell

Web

Technology & Innovation - Faculty & Research

projects rather than purely increasing patenting. April 2014 Article Botsourcing and Outsourcing: Robot, British, Chinese, and German Workers Are for Thinking—Not Feeling—Jobs By: Adam Waytz and Michael I. Norton Technological innovations have produced robots capable... View Details

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Topics - HBS Working Knowledge

Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices and Conditions (43) Decision Making (240) Decisions (10) Demand and Consumers (223)... View Details

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

"What we want from a company today is not the same as 10 years ago. But the principles are the same." Companies need to do a better job of earning trust, the authors say. The Edelman Trust Barometer, an annual survey of 34,000 people in... View Details

Keywords: by Lane Lambert

24 Jul 2000
Research & Ideas

Value Maximization and Stakeholder Theory

constituency can be given full satisfaction if the firm is to flourish and survive. Moreover, we can be sure, externalities and monopoly power aside, that using this value criterion will result in making society as well off as it can be.... View Details

Keywords: by Michael C. Jensen

01 Dec 2023
News

Happier-ness at Work

explore the connection between job satisfaction and life satisfaction, and how to increase both. Excerpt The third pillar for building a happier life is meaningful work. Hundreds of studies have shown that... View Details

Keywords: Publishing Industries (except Internet); Information

06 Sep 2022
Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

environment. At the other extreme: Companies like 3M, SAP, and Twitter are letting many employees work from anywhere. Stuck in between: Employees quitting inflexible jobs as part of the “Great Resignation” and new hires feeling adrift... View Details

Keywords: by Ben Rand

Web

Becoming a Board Member - Alumni

Careers Becoming a Board Member Careers Becoming a Board Member Interested in joining a board? Similar to a job search, you’ll need to make connections with the right people to find a board that fits your interests. Start Networking Start... View Details

18 Mar 2019
Research & Ideas

Stuck in Commuter Hell? You Can Still Be Productive

Workers commute an average 38 minutes each way between home and work—a trip that can feel like a dreadful chore before the workday even begins. In fact, long commutes lower job satisfaction and increase... View Details

Keywords: by Dina Gerdeman

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

and Nohria examine how an organization built around the four-drive theory might look. The return from your work must be the satisfaction which that work brings you and the world's need of work. With it, life is heaven, or as near heaven... View Details

Keywords: by Paul Lawrence & Nitin Nohria

Web

Impact of the New Medium - Edwin H. Land & Polaroid | Harvard Business School

the photograph, it is hoped that many of the satisfactions of working in the early arts can be brought to a new group of photographers.” Edwin Land, "One-Step Photography," May 31, 1949 66 On Friday, November 26, 1948, the day after... View Details

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details