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Publications

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  • All HBS Web  (157)
    • News  (40)
    • Research  (107)
  • Faculty Publications  (24)

Show Results For

  • All HBS Web  (157)
    • News  (40)
    • Research  (107)
  • Faculty Publications  (24)
← Page 4 of 157 Results →
  • 14 Nov 2019
  • News

Keeping Red Lobster Fresh

joined the Monterey Bay Seafood Watch program. We've actually partnering with Worldwide Wildlife Fund on fishery improvement projects. We've had we've actually had NGOs audit our supply chain which was which was pretty interesting. We... View Details
Keywords: Hospitality; Hospitality
  • 15 Nov 2016
  • News

Classroom Lessons Put Into Practice Abroad

HBS students worked on their project with representatives of the bakery chain Benjamin in São Paulo. (photo by Cintia Farago) In the United States, brand loyalty is often a powerful motivator—consumers will drive miles in search of a... View Details
Keywords: Hospitality; Hospitality
  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

discover a gap between what the supply chain is providing and what the patient needs, they usually don't have the authority or knowledge to go back to those supply departments and fix the problem; a higher-level person needs to be... View Details
Keywords: by Paul Guttry

    Curtis L. Carlson

    Carlson was the first entrepreneur to develop a loyalty program for the grocery chain through the issuance of Gold Bond trading stamps. What began as a simple loyalty program for grocers in the Midwest grew into one of the largest service... View Details
    Keywords: Services
    • 01 Mar 2011
    • News

    Fast Casual

    Cherng: Panda’s process designer. Peggy Cherng (OPM 25, 1997) and her husband, Andrew, share the titles of cochairman and co-CEO of Panda Restaurant Group (PRG), “one of the fastest-growing and most successful restaurant chains in the... View Details
    Keywords: Hospitality; Hospitality
    • 03 Feb 2016
    • Research & Ideas

    The State of Customer Service Leadership

    relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
    Keywords: by Jim Aisner; Retail
    • 01 Mar 2017
    • News

    Starting Lineup: No Reservations

    $1.5 billion in sales last year. There are also rumors of an IPO. Chorus Hospitality Founder and CEO Michael Tisch (MBA 2014) Founded 2015 “A service-focused management partner,” Chorus Hospitality invests... View Details
    • 01 Mar 2004
    • News

    Zanzibar: Something for Everyone

    and spice market, and the former slave market. Here we saw the dungeon-like quarters where slaves were kept, chained together, for up to three weeks. Many of them died; those who lived proved their strength and were auctioned off. The... View Details
    Keywords: Hospitality; Hospitality; Hospitality; Hospitality
    • 23 Sep 2014
    • First Look

    First Look: September 23

    714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To... View Details
    Keywords: Sean Silverthorne
    • 08 Jul 2002
    • Research & Ideas

    How to Fashion Your New E-Business Model

    the value chain framework to define the set of activities through which products and services are created and delivered to customers.6 Once activities are defined, it is then possible to analyze the economics at each step in the View Details
    Keywords: by Lynda M. Applegate
    • 17 Apr 2017
    • News

    Panera-bred Leaders Have Risen Throughout the Restaurant Industry

    to lead the operations of such popular chains as Friendly’s Ice Cream, Johnny Rockets, Pizzeria Uno, Smashburger, Wahlburgers (led by CEO Cedric Vanzura, MBA 1990), Pieology, and Upper Crust. Panera was sold earlier this month to Europe’s... View Details
    Keywords: Hospitality; Hospitality
    • 01 Mar 2017
    • News

    Case Study: Moment in the Sun

    a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers... View Details
    Keywords: Dan Morrell
    • 05 Sep 2012
    • What Do You Think?

    Will Business Management Save US Health Care?

    doctors and hospitals to remove the cartel and guild aspects of medicine and put more of the purse strings directly into the consumers' hands " Addressing incentives, Tom Dolembo suggested that "We should pay doctors well who... View Details
    Keywords: by Jim Heskett; Health
    • 27 Nov 2013
    • News

    No Bologna, Please

    public in 1991. In 1993, the pair acquired St. Louis Bread Company, a 19-store chain of eat-in cafés based in St. Louis, Missouri, serving freshly baked artisanal bread, sandwiches, soups, and salads. By this point, Au Bon Pain had 250... View Details
    Keywords: Hanna, Julia; Hospitality; Hospitality
    • 25 Jun 2020
    • News

    Covering All Corners

    battle must be fought on three fronts: preventing the spread among the general population, relieving hospitals running at full capacity wherever possible, and ensuring the availability of life-saving medicine in the face of threats to... View Details
    • 01 Jun 2017
    • News

    Case Study: Something New

    expertise in various parts of a complex supply chain and high efficiency (to keep lead times down and costs manageable). But that is valuable precisely because it is difficult and thus very hard to replicate. —Ankur Daga (MBA 2005) What... View Details
    Keywords: April White
    • 25 Sep 2018
    • First Look

    New Research and Ideas, September 25, 2018

    used as a platform for discussing sources of value and risks associated with distressed investing. Purchase this case:https://hbsp.harvard.edu/product/219018-PDF-ENG Harvard Business School 218-039 "Capital Allocation at HCA In early 2017, HCA Holdings, an View Details
    Keywords: Dina Gerdeman
    • 01 Mar 2004
    • News

    Ron Shaich’s Café Society

    Ron Shaich (MBA 1978) is cofounder, chairman, and CEO of Panera Bread, the fast-growing bakery-café chain with over six hundred locations in mostly suburban markets across the United States. Panera’s ability to deliver high-quality food... View Details
    Keywords: Susan Young; Hospitality; Hospitality
    • 04 Jun 2007
    • Research & Ideas

    Is Health Care Making You Better—or Dead?

    Herzlinger: I've had it. [Laughs.] Just had it! You know, I did my doctoral thesis really by accident in a hospital. That was in 1971, 36 years ago. And at the time, I was astonished at how mismanaged that hospital was and how the most... View Details
    Keywords: by Sean Silverthorne; Health
    • 01 Apr 2020
    • News

    What My Time in Vietnam Taught Me About Dealing with Shortages

    essay with the Washington Post, which published it on March 27. The concern about shortages of masks, ventilators, hospital gowns, and testing kits got me to thinking about the Vietnam War, when I was the senior civilian official... View Details
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