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- Faculty Publications (24)
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- All HBS Web (158)
- Faculty Publications (24)
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
discover a gap between what the supply chain is providing and what the patient needs, they usually don't have the authority or knowledge to go back to those supply departments and fix the problem; a higher-level person needs to be... View Details
Keywords: by Paul Guttry
- 01 Dec 2007
- News
Where Are the Innovators in Health Care?
brilliant, effective innovators have forced sluggish U.S. industries to become more productive. Sam Walton’s exquisitely detailed supply chain management, coupled with his daring decision to locate Wal-Marts in rural areas, kick-started... View Details
- 01 Mar 2017
- News
Starting Lineup: No Reservations
$1.5 billion in sales last year. There are also rumors of an IPO. Chorus Hospitality Founder and CEO Michael Tisch (MBA 2014) Founded 2015 “A service-focused management partner,” Chorus Hospitality invests... View Details
- 15 Nov 2016
- News
Classroom Lessons Put Into Practice Abroad
HBS students worked on their project with representatives of the bakery chain Benjamin in São Paulo. (photo by Cintia Farago) In the United States, brand loyalty is often a powerful motivator—consumers will drive miles in search of a... View Details
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
joined the Monterey Bay Seafood Watch program. We've actually partnering with Worldwide Wildlife Fund on fishery improvement projects. We've had we've actually had NGOs audit our supply chain which was which was pretty interesting. We... View Details
- 01 Mar 2011
- News
Fast Casual
Cherng: Panda’s process designer. Peggy Cherng (OPM 25, 1997) and her husband, Andrew, share the titles of cochairman and co-CEO of Panda Restaurant Group (PRG), “one of the fastest-growing and most successful restaurant chains in the... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
- 01 Mar 2004
- News
Zanzibar: Something for Everyone
and spice market, and the former slave market. Here we saw the dungeon-like quarters where slaves were kept, chained together, for up to three weeks. Many of them died; those who lived proved their strength and were auctioned off. The... View Details
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
doctors and hospitals to remove the cartel and guild aspects of medicine and put more of the purse strings directly into the consumers' hands " Addressing incentives, Tom Dolembo suggested that "We should pay doctors well who... View Details
- 17 Apr 2017
- News
Panera-bred Leaders Have Risen Throughout the Restaurant Industry
to lead the operations of such popular chains as Friendly’s Ice Cream, Johnny Rockets, Pizzeria Uno, Smashburger, Wahlburgers (led by CEO Cedric Vanzura, MBA 1990), Pieology, and Upper Crust. Panera was sold earlier this month to Europe’s... View Details
- 23 Sep 2014
- First Look
First Look: September 23
714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To... View Details
Keywords: Sean Silverthorne
- 01 Jun 2017
- News
Case Study: Something New
expertise in various parts of a complex supply chain and high efficiency (to keep lead times down and costs manageable). But that is valuable precisely because it is difficult and thus very hard to replicate. —Ankur Daga (MBA 2005) What... View Details
Keywords: April White
- 27 Nov 2013
- News
No Bologna, Please
public in 1991. In 1993, the pair acquired St. Louis Bread Company, a 19-store chain of eat-in cafés based in St. Louis, Missouri, serving freshly baked artisanal bread, sandwiches, soups, and salads. By this point, Au Bon Pain had 250... View Details
- 08 Jul 2002
- Research & Ideas
How to Fashion Your New E-Business Model
the value chain framework to define the set of activities through which products and services are created and delivered to customers.6 Once activities are defined, it is then possible to analyze the economics at each step in the View Details
Keywords: by Lynda M. Applegate
- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers... View Details
Keywords: Dan Morrell
- 25 Jun 2020
- News
Covering All Corners
battle must be fought on three fronts: preventing the spread among the general population, relieving hospitals running at full capacity wherever possible, and ensuring the availability of life-saving medicine in the face of threats to... View Details
- 01 Apr 2020
- News
What My Time in Vietnam Taught Me About Dealing with Shortages
essay with the Washington Post, which published it on March 27. The concern about shortages of masks, ventilators, hospital gowns, and testing kits got me to thinking about the Vietnam War, when I was the senior civilian official... View Details
- 16 Jun 2015
- First Look
First Look: June 16, 2015
https://cb.hbsp.harvard.edu/cbmp/product/815086-PDF-ENG Harvard Business School Case 315-018 MedCath Corporation (C) MedCath is a horizontally integrated chain of heart hospitals that partners with local... View Details
Keywords: Sean Silverthorne
- Fast Answer
Challenges and Opportunities in the Restaurant Industry
forward dining -animal and plant based protein -restaurant franchising -restaurant expansion -food safety and supply chain -restaurant technology management -restaurant private equity funding View Details